After researching this complaint, we discovered no communication with Mr***, over the phone or internet were found We were unaware of this issue until your letter stating this issue. After reaching out to Mr*** the same day as this letter was sent to me, I called him and
left a message for him to return my call He did so two days later at which time we set up an appointment with him to inspect this complaint
My employee, *** ***, responded to Mr*** to inspect the situation We found out that Mr*** had a water leak around the roof jack after running water on the roof and crawling into the attic The area of this water leak was never interrupted during the installation of Mr*** air conditioning unit This issue is of a roofing nature and not an air conditioning installation error It would appear that the roof jack under the shingles is in poor physical shape and in need of attention through a roofing contractor Pictures of the roof leak in the attic are available as my tech viewed the water coming into the attic Mr*** was informed of the issue and viewed the pictures my tech took of the leak He said he would contact his roofer
I view this issue with Mr*** closed and I hope that all parties involved are in aggrement with my assessment of this
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
After researching this complaint, we discovered no communication with Mr***, over the phone or internet were found We were unaware of this issue until your letter stating this issue. After reaching out to Mr*** the same day as this letter was sent to me, I called him and
left a message for him to return my call He did so two days later at which time we set up an appointment with him to inspect this complaint
My employee, *** ***, responded to Mr*** to inspect the situation We found out that Mr*** had a water leak around the roof jack after running water on the roof and crawling into the attic The area of this water leak was never interrupted during the installation of Mr*** air conditioning unit This issue is of a roofing nature and not an air conditioning installation error It would appear that the roof jack under the shingles is in poor physical shape and in need of attention through a roofing contractor Pictures of the roof leak in the attic are available as my tech viewed the water coming into the attic Mr*** was informed of the issue and viewed the pictures my tech took of the leak He said he would contact his roofer
I view this issue with Mr*** closed and I hope that all parties involved are in aggrement with my assessment of this
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***