Completely incompetent. I sent an urgent request for assistance via overnight mail and followed up with a phone call. AET promised immediate action but waited another day before doing anything, then delayed another 3 days after that. When contacted, they refused to acknowledge any responsibility or to take any action to address their malfeasance. I contacted a competitor, which responded immediately and fully to my request.
Completely incompetent. I sent an urgent request for assistance via overnight mail and followed up with a phone call. AET promised immediate action but waited another day before doing anything, then delayed another 3 days after that. When contacted, they refused to acknowledge any responsibility or to take any action to address their malfeasance. I contacted a competitor, which responded immediately and fully to my request.