I am rejecting this response because:This letter is in regards to our complaint submitted on 08/16/against J.RPutman, Inc.The smart-vent is still not workingWe will advise you when it is hopefully workingUnfortunately we had to get a lawyer and the Revdex.com to get this resolvedWe are very disappointed in J.RPutman, Inc.Thank you [redacted]
I spoke with you on the phone, my name is ***, I'm the call center manager over here at JR PutmanI have been looking into this account after we spoke, If this client is mistaken and I am working with my accounting manager and we just checked the automatic withdraw and nothing was wrong there, We are checking with our bank right now to make sure nothing has happened incorrect on the backsideThe client called in October 10-16-and we cancelled all memberships for himIf something was handled improperly I will get it take care of today.Thank you for calling and letting me know
Company states: None of the units were markedOur client was in a condominium which there are many units that are not markedThe only way to determine is that we look at the control panel to determine which unit it belonged toAs our senior tech opened up the control panel, Jan came by and asked what we were doing to her panelThe tech explained that they are servicing a unit and needed to know which one it belonged toWe put the panel back onShe called within the last month and said our guy worked on our unit by mistake and our unit is not working nowWe said that we will come out and if it is something that we did we will repair it at our costWe told them that if it is not our fault we will have to charge for thatShe later said that she was going to have another company come out and send the billThe second company made claims that we removed and parts were wrongHe of course charged her several hundreds of dollarsWe did not touch or even work on her unitWe suggest contacting the other company to service her unit
Please see the following documents authorized by the Client, there is a new proposal that we took out to Mr [redacted] due to pricing comparison to other companiesMr [redacted] states he was pressured but we did not install the system till almost a week after our initial visitWe informed Mr [redacted] we would not be able to hold his install date that he had scheduled a week earlier past the date scheduled forAs for the 6% sealing of the ducting our Representative never verbally promised nor did he put it on the contract that Mr [redacted] signedWhen contacted by the Client about his concerns I informed him that we do not seal ducting under 6% unless we are doing the BPI home performance/ rebate programWe are compliant with all title HERRS testing in compliance to getting all applicable permits signed offMr [redacted] s homes ducting is under 15% as per title complianceMr [redacted] was also informed the only way we could get ducting under 6% he would have to replace the existing ducting, he chose to leave the existing ductingEvery time Mr [redacted] called into the office he berated the office staff as well as myself, reminding us how smart he and his wife areI asked him on several occasions that if the 6% sealing of the ducting was so important, that why he did not make sure it wasn’t on both the proposals he authorized? He got upset as if I was questioning his intelligenceThe inspections as well as a final attempt from the HERRS testing company and our employees were scheduled to go back out to the [redacted] s home to try and get the leakage closer to the 6% out of good faith and Mr [redacted] got upset cause it was scheduled out till the 19th, this was the date that Mrs [redacted] choseI informed Mr [redacted] about the scheduling and all he did was berate my office Ladies and blame them for being incompetentAs of today we have taken care of all our contractual obligations to the [redacted] s, JR Putman has acted in good faith as well have fulfilled all obligations per its contract with the [redacted] sPlease let me know if you have any further questions or concerns, Thank you and have a great day [redacted]
August 19, Dear Mr [redacted] , Per our conversation today, Friday, August 19th, 2016, here is the requested letter and monies discussed JR Putman has full knowledge of the repair [redacted] will be making to the Smart Vent system on the HVAC system installed on June 10th, by JR Putman This authorized repair will not void the yr labor and yr parts warranty on the JR Putman equipment installed on June 10th, (client is still required to maintain proper maintenance on the system as outlined in the manufacturer’s warranty guidelines)After repairs are made by [redacted] , they will be the responsible contractor in regards to the Smart Vent, including but not limited to any future repairs, warranties, service work, etc Enclosed is check # for the agreed upon amount of $ discussed with Mr [redacted] on Friday August 19th, 2016, which includes returned filters ($99), previous repairs to old system credited towards the purchase of your new system ($377) and a reimbursement for [redacted] s diagnoses of the Smart Vent ($89) JR Putman acknowledges the future amount that will be owed to Mr [redacted] for the actual repair Beulter will perform on the Smart Vent in the near future This amount will be sent when work is completed and JR Putman receives the [redacted] invoice from Mr [redacted] Per the conversation between [redacted] (JR Putman Operations Manager) and Mr [redacted] , it has been agreed upon by that the enclosed check along with the reimbursement of the near future [redacted] Smart Vent repair, will satisfy all monies owed to Mr [redacted] by JR Putman We thank you for your business and we apologize for any inconvenience this may have caused Sincerely,
I am rejecting this response because the Salesperson said we had to sign the agreement on the original day he came ut if we wanted the discount and if he didn't hear from us the next day we were obligated to move forwardThe idea that they would not hold the installation date is funnyThey in fact asked us to move that day forwardOne of the reason's we are upset is that we feel that they pressured us to move forward and then when they couldn't get the system below 15% kept blowing us off for - days and then again days after that when they came out the third timeHurry to get it installed, but then wouldn't finish the job? The 6% question is one of the most important to my wife and IWe took notes regarding everything that was said by [redacted] the SalesmanHe looked at both the duct work and in the attack and said quote, "Your duct work looks terrific, I don't see a problemWe'll get it under 6%" He never mentions to my wife or I anything about 15%? The strange thing to us is we questioned [redacted] on the fact that we thought 6% seemed like a pretty high number lotThis would and should have been the perfect time for him to expand on 15% CA State Law, but he never didHe explained that 6% is a very low amount and based on our ductwork we wouldn't have a problemNo one ever mentioned BPI or any of that type of thingI don't doubt that they're complaint with HERRs but [redacted] never went over thatThey only told us about replacing the existing duct work AFTER they installed the system and couldn't get it under 15% three separate timesThe fact of the matter is we were told one thing and got something very differentWhile I agree now that we should have written on the contract that they would get the HERRS duct testing under 6% why would I write that down if [redacted] the Salesperson promised us that it was not an issue and we were good to goAfter answering our questions about the 6% he never brought it up again until after the system was inOnce again, the system was already installed when the 6% question came up and it was [redacted] at [redacted] testing guy who was the one who brought it up with my wife and I? He was the one who told us that they ( [redacted] and JR, Pitman) only had to hit 15%I think Mr [redacted] confuses asking pointed questions regarding the installation of our system and berating his office staffThis is just not accurateI'll usually ask to speak to a supervisor if that person is not answering my questions in an intelligent way or I don't feel I am being treated unfairly but don't confuse that with berating anyone because that's not something that I will doAll of their calls are recorded but he'll never let you listen to any of themIf you did you would come away saying Mr [redacted] was a gentleman on the phone and acted as any consumer would after spending $11,on a system that didn't work properly for over three weeks and still is not the system that was promisedThe last conversation with Bill [redacted] occurred and was recorded on Tuesday July 6th at 1:pmIf you want to know who berated whom they can provide you a copy of that phone callThe fact is [redacted] has a temper and when backed into a corner where he can't answer a simple question distinctly loses that temperTo add insult to injury this guy calls me an it multiple times multiple times and I finally just hung upI gave up trying to talk with him or dealing with JRPutmanThey have my $11,and once again I feel like I don't have the system that they promised meService so good, you'll tell your mother it's not true! I feel like we were duped and as a consumer I reached out to you to tell you as muchDo I think that JRPutman will get in trouble for this type of behaviorProbably not, but I know what happened to my wife and I and wanted you to know it as wellRespectfully, I know you're a private company and are paid by the same people who you rateI hope that you seriously take what I've said into consideration and give me a fair shot I thank you for your time [redacted]
I am rejecting this response because:This letter is in regards to our complaint submitted on 08/16/against J.RPutman, Inc.The smart-vent is still not workingWe will advise you when it is hopefully workingUnfortunately we had to get a lawyer and the Revdex.com to get this resolvedWe are very disappointed in J.RPutman, Inc.Thank you [redacted]
I spoke with you on the phone, my name is ***, I'm the call center manager over here at JR PutmanI have been looking into this account after we spoke, If this client is mistaken and I am working with my accounting manager and we just checked the automatic withdraw and nothing was wrong there, We are checking with our bank right now to make sure nothing has happened incorrect on the backsideThe client called in October 10-16-and we cancelled all memberships for himIf something was handled improperly I will get it take care of today.Thank you for calling and letting me know
Company states: None of the units were markedOur client was in a condominium which there are many units that are not markedThe only way to determine is that we look at the control panel to determine which unit it belonged toAs our senior tech opened up the control panel, Jan came by and asked what we were doing to her panelThe tech explained that they are servicing a unit and needed to know which one it belonged toWe put the panel back onShe called within the last month and said our guy worked on our unit by mistake and our unit is not working nowWe said that we will come out and if it is something that we did we will repair it at our costWe told them that if it is not our fault we will have to charge for thatShe later said that she was going to have another company come out and send the billThe second company made claims that we removed and parts were wrongHe of course charged her several hundreds of dollarsWe did not touch or even work on her unitWe suggest contacting the other company to service her unit
Please see the following documents authorized by the Client, there is a new proposal that we took out to Mr [redacted] due to pricing comparison to other companiesMr [redacted] states he was pressured but we did not install the system till almost a week after our initial visitWe informed Mr [redacted] we would not be able to hold his install date that he had scheduled a week earlier past the date scheduled forAs for the 6% sealing of the ducting our Representative never verbally promised nor did he put it on the contract that Mr [redacted] signedWhen contacted by the Client about his concerns I informed him that we do not seal ducting under 6% unless we are doing the BPI home performance/ rebate programWe are compliant with all title HERRS testing in compliance to getting all applicable permits signed offMr [redacted] s homes ducting is under 15% as per title complianceMr [redacted] was also informed the only way we could get ducting under 6% he would have to replace the existing ducting, he chose to leave the existing ductingEvery time Mr [redacted] called into the office he berated the office staff as well as myself, reminding us how smart he and his wife areI asked him on several occasions that if the 6% sealing of the ducting was so important, that why he did not make sure it wasn’t on both the proposals he authorized? He got upset as if I was questioning his intelligenceThe inspections as well as a final attempt from the HERRS testing company and our employees were scheduled to go back out to the [redacted] s home to try and get the leakage closer to the 6% out of good faith and Mr [redacted] got upset cause it was scheduled out till the 19th, this was the date that Mrs [redacted] choseI informed Mr [redacted] about the scheduling and all he did was berate my office Ladies and blame them for being incompetentAs of today we have taken care of all our contractual obligations to the [redacted] s, JR Putman has acted in good faith as well have fulfilled all obligations per its contract with the [redacted] sPlease let me know if you have any further questions or concerns, Thank you and have a great day [redacted]
August 19, Dear Mr [redacted] , Per our conversation today, Friday, August 19th, 2016, here is the requested letter and monies discussed JR Putman has full knowledge of the repair [redacted] will be making to the Smart Vent system on the HVAC system installed on June 10th, by JR Putman This authorized repair will not void the yr labor and yr parts warranty on the JR Putman equipment installed on June 10th, (client is still required to maintain proper maintenance on the system as outlined in the manufacturer’s warranty guidelines)After repairs are made by [redacted] , they will be the responsible contractor in regards to the Smart Vent, including but not limited to any future repairs, warranties, service work, etc Enclosed is check # for the agreed upon amount of $ discussed with Mr [redacted] on Friday August 19th, 2016, which includes returned filters ($99), previous repairs to old system credited towards the purchase of your new system ($377) and a reimbursement for [redacted] s diagnoses of the Smart Vent ($89) JR Putman acknowledges the future amount that will be owed to Mr [redacted] for the actual repair Beulter will perform on the Smart Vent in the near future This amount will be sent when work is completed and JR Putman receives the [redacted] invoice from Mr [redacted] Per the conversation between [redacted] (JR Putman Operations Manager) and Mr [redacted] , it has been agreed upon by that the enclosed check along with the reimbursement of the near future [redacted] Smart Vent repair, will satisfy all monies owed to Mr [redacted] by JR Putman We thank you for your business and we apologize for any inconvenience this may have caused Sincerely,
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I am rejecting this response because the Salesperson said we had to sign the agreement on the original day he came ut if we wanted the discount and if he didn't hear from us the next day we were obligated to move forwardThe idea that they would not hold the installation date is funnyThey in fact asked us to move that day forwardOne of the reason's we are upset is that we feel that they pressured us to move forward and then when they couldn't get the system below 15% kept blowing us off for - days and then again days after that when they came out the third timeHurry to get it installed, but then wouldn't finish the job? The 6% question is one of the most important to my wife and IWe took notes regarding everything that was said by [redacted] the SalesmanHe looked at both the duct work and in the attack and said quote, "Your duct work looks terrific, I don't see a problemWe'll get it under 6%" He never mentions to my wife or I anything about 15%? The strange thing to us is we questioned [redacted] on the fact that we thought 6% seemed like a pretty high number lotThis would and should have been the perfect time for him to expand on 15% CA State Law, but he never didHe explained that 6% is a very low amount and based on our ductwork we wouldn't have a problemNo one ever mentioned BPI or any of that type of thingI don't doubt that they're complaint with HERRs but [redacted] never went over thatThey only told us about replacing the existing duct work AFTER they installed the system and couldn't get it under 15% three separate timesThe fact of the matter is we were told one thing and got something very differentWhile I agree now that we should have written on the contract that they would get the HERRS duct testing under 6% why would I write that down if [redacted] the Salesperson promised us that it was not an issue and we were good to goAfter answering our questions about the 6% he never brought it up again until after the system was inOnce again, the system was already installed when the 6% question came up and it was [redacted] at [redacted] testing guy who was the one who brought it up with my wife and I? He was the one who told us that they ( [redacted] and JR, Pitman) only had to hit 15%I think Mr [redacted] confuses asking pointed questions regarding the installation of our system and berating his office staffThis is just not accurateI'll usually ask to speak to a supervisor if that person is not answering my questions in an intelligent way or I don't feel I am being treated unfairly but don't confuse that with berating anyone because that's not something that I will doAll of their calls are recorded but he'll never let you listen to any of themIf you did you would come away saying Mr [redacted] was a gentleman on the phone and acted as any consumer would after spending $11,on a system that didn't work properly for over three weeks and still is not the system that was promisedThe last conversation with Bill [redacted] occurred and was recorded on Tuesday July 6th at 1:pmIf you want to know who berated whom they can provide you a copy of that phone callThe fact is [redacted] has a temper and when backed into a corner where he can't answer a simple question distinctly loses that temperTo add insult to injury this guy calls me an i
t multiple times multiple times and I finally just hung upI gave up trying to talk with him or dealing with JRPutmanThey have my $11,and once again I feel like I don't have the system that they promised meService so good, you'll tell your mother it's not true! I feel like we were duped and as a consumer I reached out to you to tell you as muchDo I think that JRPutman will get in trouble for this type of behaviorProbably not, but I know what happened to my wife and I and wanted you to know it as wellRespectfully, I know you're a private company and are paid by the same people who you rateI hope that you seriously take what I've said into consideration and give me a fair shot I thank you for your time [redacted]