MaKami College of Massage Therapy

Revdex.com:At this time, I have not been contacted by Nail Renew? regarding complaint ID [redacted] .I have received payment from the bank on the debit ( [redacted] ) card I used , but not from nail renew !Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Nail Renew? regarding complaint ID [redacted] .? I have called everyday for two weeks asking about my issue.? They tell me that they do not have an account for me.? My question to them is that if they cannot find an account for me, then how are they charging my bank account.? Every call I have made they tell me the same thing and then hang up on me.? I am infuriated with this company and I hope no one else ever has to go through this.Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] ? regarding Nail Renew has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

*** ***,We're sorry for any convenience and we understand your frustration in this matter.After further investigation, I was able to locate your order and your returnIt appears based on your last interaction on 05/**/with a representative that the customer service representative answered your
questions about billing and deemed you were satisfied with your orderThis appears not to be the caseWe will reach out to this agent for additional training to determine where any miscommunication occurred.Per your request, we have issued the refund for the remaining balance on your account totaling $Please allow 7-business days for this refund to reflect on your billing statement as the amount of time it may take for it appear varies depending on the issuing bank of your credit card.I have confirmed the refund on all remaining charges less the cost of shipping/handling for your order. In total, you will receive refunds to date in the amount of $289.85.We are considering this matter resolved and apologize for any inconvenience.- Customer Delight Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They refunded it said the $which is correct but there is still a balance owed back to me for another $which was never returned back to me from the very first time it was taken outI have my account papers printed out and have reviewed them over again to make sure and yes they did owe me $plus the $I am not satisfied and never told the representative that I was okay with any of this eitherI have the proof of my paperwork from my account if I need to send them to you also just let me knowThanks again for your help in this situationI hope they get the other monies to me asap after they take a look again at their paperwork because I also have mine to prove the money they do owe me still.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com,Per ***'s request, we have canceled the pending check and issued a new one.This check is made in the amount of $to *** *** and is mailed on June **, to the following mailing address:*** *** ***
*** ** *** **Please let us know if there is anything else we can do to assist

Revdex.com:At this time, I have not been contacted by Nail Renew regarding complaint ID ***.I have received payment from the bank on the debit (*** ) card I used , but not from nail renew !Sincerely,*** ***

Initial Business Response /* (1000, 10, 2016/05/11) */
The business responded to this complaint but asked that its response not be published

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Nail Renew? regarding complaint ID ***.? I have called everyday for two weeks asking about my issue.? They tell me that they do not have an account for me.? My question to them is that if they cannot find an
account for me, then how are they charging my bank account.? Every call I have made they tell me the same thing and then hang up on me.? I am infuriated with this company and I hope no one else ever has to go through this.Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID ***? regarding Nail Renew has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***