Majik Rentals

I apologize for the delayed response I wanted to gather the correct information before responding and I have been out of town on business for the past week.Summary of the past:Mr [redacted] entered into a Rent-to-Own Agreement with us on a washing machine He received the current washing machine on 7/30/13, and paid it off on 8/15/ It is a GE washing machine, and comes with their standard one year parts & labor warranty.Mr [redacted] contacted our store on 2/9/indicating that he was having a problem.Our manager verified that the washer was out of warranty.Our manager also verified that the customer did not have our "Majik Plus" program,which would have covered the washer after pay-off under an extended warranty program.Our manager informed the customer of this, and offered to either have the washingmachine repaired (we would handle repair, but the repair would be at the customer'sexpense), which customer declined.Our manager also offered to perform a diagnostic (at no charge) on the washer for the customer to at least try to determine the problem (offering to either have ouremployee check out the washer in customer home, or to provide a free loaner whilewe perform the diagnostic in our store) Customer again declined.Our manager informed customer that we would be happy to assist in either of thoseareas if he changed his mind.My input:I believe we have offered fair and reasonable recourse to the customer.While it is disappointing that the machine is not working properly, withoutperforming a diagnostic there is no way to tell whether the problem is customer caused or a defect Even if the problem is a defect, the manufacturer'swarranty is expired, as is our warranty (which extends coverage through the entirerental period) And, customer declined our extended warranty program.Even so, we offered to (at our expense) perform a diagnostic to at least givethe customer some idea of the problem and potential cost of repair.We believe this is "above and beyond" what should be expected of us -- we hate to have an upset customer, but there is only so much we can afford to do

This is about my info,about majik rentals, majik did not offer any help and,the first washer broke and they bring my a new??? So the contrat date should be differentThey did not offer any help??they said I would have to asume all billsI had washer and the nod one was not new like said.these I teams are to be new,and I had to pay more money for the 2nd washer.thanks [redacted] I would like refund even if it is only half the cost??thanks Regards, [redacted]

This is about my info,about majik rentals, majik did not offer any help and. ,the first washer broke and they bring my a new??? So the contrat date should be different. They did not offer any help??they said I would have to asume all bills. I had 2 washer and the 2 nod one was not new like said.these I teams are to be new,and I had to pay more money for the 2nd washer.thanks [redacted]
 I would like refund even if it is only half the cost??thanks
Regards,
[redacted]

I apologize for the delayed response.  I wanted to gather the correct information before...

responding and I have been out of town on business for the past week.Summary of the past:Mr. [redacted] entered into a Rent-to-Own Agreement with us on a washing machine.  He received the current washing machine on 7/30/13, and paid it off on 8/15/14.  It is a GE washing machine, and comes with their standard one year parts & labor warranty.Mr. [redacted] contacted our store on 2/9/15 indicating that he was having a problem.Our manager verified that the washer was out of warranty.Our manager also verified that the customer did not have our "Majik Plus" program,which would have covered the washer after pay-off under an extended warranty program.Our manager informed the customer of this, and offered to either have the washingmachine repaired (we would handle repair, but the repair would be at the customer'sexpense),  which customer declined.Our manager also offered to perform a diagnostic (at no charge) on the washer for the customer to at least try to determine the problem (offering to either have ouremployee check out the washer in customer home, or to provide a free loaner whilewe perform the diagnostic in our store).  Customer again declined.Our manager informed customer that we would be happy to assist in either of thoseareas if he changed his mind.My input:I believe we have offered fair and reasonable recourse to the customer.While it is disappointing that the machine is not working properly, withoutperforming a diagnostic there is no way to tell whether the problem is customer caused or a defect.   Even if the problem is a defect, the manufacturer'swarranty is expired, as is our warranty (which extends coverage through the entirerental period).  And, customer declined our extended warranty program.Even so, we offered to (at our expense) perform a diagnostic to at least givethe customer some idea of the problem and potential cost of repair.We believe this is "above and beyond" what should be expected of us -- we hate to have an upset customer, but there is only so much we can afford to do.

Review: I bought a washer from majik rentals. Then it broke so they go me a replacement..now both are broke and I spent over 900.00 and majik rentals will not help me in any way.!!!!Desired Settlement: I would like my money back if possible?? Thanks for taking my complant .

Business

Response:

I apologize for the delayed response. I wanted to gather the correct information before responding and I have been out of town on business for the past week.Summary of the past:Mr. [redacted] entered into a Rent-to-Own Agreement with us on a washing machine. He received the current washing machine on 7/30/13, and paid it off on 8/15/14. It is a GE washing machine, and comes with their standard one year parts & labor warranty.Mr. [redacted] contacted our store on 2/9/15 indicating that he was having a problem.Our manager verified that the washer was out of warranty.Our manager also verified that the customer did not have our "Majik Plus" program,which would have covered the washer after pay-off under an extended warranty program.Our manager informed the customer of this, and offered to either have the washingmachine repaired (we would handle repair, but the repair would be at the customer'sexpense), which customer declined.Our manager also offered to perform a diagnostic (at no charge) on the washer for the customer to at least try to determine the problem (offering to either have ouremployee check out the washer in customer home, or to provide a free loaner whilewe perform the diagnostic in our store). Customer again declined.Our manager informed customer that we would be happy to assist in either of thoseareas if he changed his mind.My input:I believe we have offered fair and reasonable recourse to the customer.While it is disappointing that the machine is not working properly, withoutperforming a diagnostic there is no way to tell whether the problem is customer caused or a defect. Even if the problem is a defect, the manufacturer'swarranty is expired, as is our warranty (which extends coverage through the entirerental period). And, customer declined our extended warranty program.Even so, we offered to (at our expense) perform a diagnostic to at least givethe customer some idea of the problem and potential cost of repair.We believe this is "above and beyond" what should be expected of us -- we hate to have an upset customer, but there is only so much we can afford to do.