Mainstreet Equity Corp

Initial Business Response / [redacted] (1000, 8, 2016/02/07) */ I have reviewed the complaint regarding the increased rent due to renovationsOut rent increases are based on current market rent rates and increasing operating costsAlthough we do have a standard spec that we follow, it does not mean that we will renovate each suite due to a rent increaseDue to liability reasons and logistics we do not perform any renovations in occupied units, however, we have a few different options available to our valued residentsIf you are interested in further information regarding your options, please contact our Resident Manager for the property and he will assist youReimbursment of rent will not be offered as rent increases are not based on renovations Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) All we are looking for is reimbursement for the extra $per month we paid for the renovations not done to our then suiteWhen the rent increased back in we now we paid an exyra bucks monthly for a total of monthsIn total thatis $ of extra cost we didnt need to pay ! Renovations ya we tried asking for just balcony blinds to be replaced but that didnt happen either in fact it was over a year when we requested and then when we left we still hadnt gotten themSo if you can just refund the $ we would be grateful

The prospect asked our leasing agent Juno to send the money order back from Edmonton and offered to provide him her credit card number to returnJuno politely declined to take the credit card number and explained that Mainstreet could send it back to our office in Calgary and she could pick up from
the head office with IDThe prospect agreed to thisThe money order was sent back to our head office, the prospect attended our office weeks ago and picked up the money order as per her conversation with Juno Thank you

Initial Business Response /* (1000, 8, 2016/02/07) */
I have reviewed the complaint regarding the increased rent due to renovations. Out rent increases are based on current market rent rates and increasing operating costs. Although we do have a standard spec that we follow, it does not mean that we...

will renovate each suite due to a rent increase. Due to liability reasons and logistics we do not perform any renovations in occupied units, however, we have a few different options available to our valued residents. If you are interested in further information regarding your options, please contact our Resident Manager for the property and he will assist you. Reimbursment of rent will not be offered as rent increases are not based on renovations.
Initial Consumer Rebuttal /* (3000, 10, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All we are looking for is reimbursement for the extra $75.00 per month we paid for the renovations not done to our then suite. When the rent increased back in 2014 we now we paid an exyra 75 bucks monthly for a total of 15 months. In total thatis $ 1125.00 of extra cost we didnt need to pay ! Renovations ya we tried asking for just balcony blinds to be replaced but that didnt happen either in fact it was over a year when we requested and then when we left we still hadnt gotten them. So if you can just refund the $ 1125.00 we would be grateful