Mainstream Nails Reviews (%countItem)
Mainstream Nails Rating
Address: 1705 E 31st Ave, Denver, Colorado, United States, 80205-4503
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So I set my appointment up to get my nails done with main stream and I had a mishap at my job with my check and I have kept main stream informed the day that it happened the day after like I kept them informed in my personal business a lot and they acted like they understood and we ended up trying to reschedule the appointment but didn’t really get around to rescheduling it because like I said there was a mishap at my job with the check so they charged me $60 for no service they said they had a 24 hour policy and that they had to abide by that 24 hour policy and due to Covid that they weren’t making any money so they needed some way to reimburse their nail artist for canceled appts I told them I work hard for my money too I’m a single mother and the fact that you are taking from me during a pandemic is really sad like I shouldn’t have to reimburse your artist because you guys aren’t making any money that’s not my problem at all sounds like a personal problem and like I said I kept them informed with everything that was going on well before 24 hours of the appointment so I was really unsatisfied with what happen with that and they weren’t really nice about it and I won’t be going back there ever again and they just took $60 out of my pocket without any service done to me at all and you don’t do that to people so that’s my review on them
Oh Shante - You have followed through with your threaten with a review and I feel bad you feel such away after offering a one time credit for your inconvenience of continuously booking appointments and not reading the policy.
1st the $30 was a known deposit for all new clients who are full set - to take their appointments seriously. https://www.mainstreamnails.com/#policy 2nd the $60 is another now show fee for the online booking. Which states clearly on the booking : Important Information
You can cancel or change your booking online in My Booking History up to 24 hours in advance of your visit with no extra charge. However if you fail to adhere to the cancellation policy as stated under the terms and conditions the business has the right to charge you the balance of your booking amount left to pay in the salon by way of your online payment method.
Prices are guideline only and can vary depending on the staff member and the service performed in the salon.
See here for the Privacy Policy for using this site
Here's the situation . Client Scheduled on 6/12, said she could not make it under 24 hours. She knew that she made a deposit that is non refundable. Called about 4 times, with different scenarios on why she couldn't come in.
Finally, her final reason was that she - had pay issues and that she would forfeit the deposit, then she would reschedule. Never rescheduled, the cancellation charge is automatic and emailed us asking for a one time wavier for the situation she was in.
We understood, tough times are here, and we offered to give her $60 credit towards a new appointment. Explained clearly why our policy is such that if a client no shows are cancels within 24 hours, our artist are left without pay. Exact words
Hi Shante,
Thank you for your additional effort to try to find a different solution for the situation.
As you can see, our artist time slots are very important to us, this is why we have our policies. When a artist is left open within 24 hours, they are not making money and we have to find something to fill it in or get them compensation somehow.
We understand your concern about losing the four $60 services, and can explain further. Our requirements are that you put deposits down for each side, if you book online there's also another portion where the online system charges you for your full amount of services when you reschedule or cancel within 24 hours.
We would like to extend and waive a one time courtesy policy exemption. The option that you can have as you can have that $60 to schedule a new appointment. $30 of that $60 can go towards your deposit and then the other 30 can go Towards The remaining services.
Any future cancellations within the 24 hours will Cause a surrender/forfeit of your current credit in your account as well as future appointments.
Thank you for your understanding as our salon continue to support our artist alongside of our clients. We hope to start a healthy relationship with you!
Given that she has had payroll issues, she would had understood and rescheduled to help the artist out on these challenging times. Her response was:
Wow so since you guys aren't making money I have to make up for that? Very unacceptable y'all can keep that change I won't need any other appointments. I'll just make my review, have a good day.
Sent from my iPhone
Please let Shante know there are repercussions to defaming a business and if the harassment continues, we will take actions
I didn’t give you a different story it was the same through and through! Your not even accredited on Revdex.com and I wonder why?? Not my problem like I said I kept them informed the entire time and they chose to keep my money so I don’t care how you feel about it I have the email where you told me you needed to compensate your nail techs somehow so don’t come for me sweetheart cause I have all information and everything I said! No one has talked about your company out of character these are facts! You kept my money after I let you guys know my information that I really didn’t have to tell you . Do not lie on me to make yourselves look better in this situation! Your delivery was unprofessional and still is. Have a great day though.
I am not sure what professional is to you, but we can agree to disagree. The texts are all there. Your refusal to take the one time credit appears that the original statement isn't true. We were happy to work with you. We can't please everyone and we are okay with that.
Take care Shante.
I started getting my nails done at mainstream nails in November 2019. I visited this nail salon on 4 different occasions. My third visit I got my nails done and wasn’t happy with the design that” I “ chose, I take full responsibility for the design, which I expressed to the artist. I did express that I wouldn’t be happy with the design and wanted to change them ASAP. The artist was upset, she finished my appointment rudely, but I wasn’t to bothered because once again the design was my choice and it was my bad. I went to the front to pay and I expressed my disappointment and processed to pay and tried to get I ASAP to change them out. Keep in mind this is a very expensive nail salon and on average I was paying $200 for a session/nails. So clearly I wasn’t happy and didn’t mind coming back to get them redone at my expense...because once again this was all my bad. This is the part that shocked me... the owner goes to the back of the salon, somewhere to talk to the artist, no telling what she said, but whatever. The owner comes out and tells me that she likes my nails “ she likes my nails ?!” But I don’t! So I don’t make a fuss and she rescheduled me to come back and change them up a bit , and make them pop more...ok! I go home and realize, maybe they are not so bad, plus I had already spent $200 and decided I should just live with them and cut my expenses. So I call and cancel and reschedule for my original 2 2 1/2 weeks appointment. No problem, I’m over it and had moved on. I come in on January 22 and get my nails done for the 4th time. I thought the problem had been resolved. I had no more complaints and moved on. I called about 2 weeks later to check in and see when my next appointment was, because I hadn’t receive a notification for an appointment reminder. The receptionist answered and asked me a couple of questions to check my account for the appointment. She tells me that I have an email that I should read, so we end the call and I read the email...Wow!!! My future Appt had been canceled!!
We have decided to end our relationship with this client as this client is very toxic to our nail artists which took a toll mentally on our staff. We came to a conclusion that we would never be able to satisfy this client and value our artist, so we took the right to refuse service to a client that will harm our team's health in any way. We have asked if anyone was willing to work with her, and no one felt comfortable to do so. We check everyones work before they walk out and have provided photos of nails that were not met to *** standards. We expected she would go this far to try to defame us. Please let *** know the ramifications of defaming a business and the precedent cases that exist.
The events occurred as below.1st visit: ***(nail artist) said her experience was fine and she did a Gel-X set. The client booked for a set and gold tier nail art. The client wanted more nail art then her booked appt and we were able to accommodate more for her with another artist (***).2nd: ***, did her nails and had no problem. Client wanted to change nail beds skinnier, which is not possible to do. And client walked out happy with her nail art. Attached photo.3rd: ***, said client was very indecisive, difficult, extremely picky and rude. The client wanted birthday nails, showed picture and *** executed it. Attach is a photo. Kept telling *** it was ugly, demanded to have it removed right away, and so *** explained to the owner what happened before the client checked out. The owner *** heard both sides and double checked the artist’s work and suggested to have the client give it a day, but also booked her to come back to possibly add something that would make it pop more to her liking but didn’t recommend removing because it looked really good. The client cancels day of her appointment, this appointment was again to add on or fix anything she might of wanted. Client books her next appointment and we couldn’t fit her rebase service and nail art the same day. So we booked her one day for her rebase and next day for her nail art.4th: ***, client was booked a rebase only service and client knew nail art was scheduled next day. Client still insisted on showing nail art to the artist and indecisive with her color/nail art. The client showed multiple looks that were mostly done with acrylic which we cannot perform because she has hardgel but offered to make it look as much as we could. *** still accommodated and nail art for her (foil/rhinestones). Client cancelled her next day nail art appointment.Email: Management sent out an email of refusing any future services with client. We are not the right fit for her.Phone call: ***, let her know what management will be reaching out to her via email.Overall, *** appointments were at least 2-3 hours per session. Most of times we have accommodated and did the best we could. Our goal at Mainstream Nails is to provide a good atmosphere and when there are red flags (disruptive behavior, talking down on artist, uncomfortable experience for the salon/clients) shown we have the right to refuse service. We are salon based and are by appointment-only and cater to our clients’ time. All bookings are made accordingly, nail art was accommodated, and opportunity to fix was given respectively.