MAINGEAR Reviews (2)
View Photos
MAINGEAR Rating
Description: Computers - Dealers, Computers - Supplies & Parts, Computers - Wholesale & Manufacturers
Address: 206 Market St, Kenilworth, New Jersey, United States, 07033
Phone: |
Show more...
|
Web: |
|
Add contact information for MAINGEAR
Add new contacts
ADVERTISEMENT
see attached
Review: I ordered a computer system from Maingear and they sent me a wrongly configured computer. They did not install the proper components that I ordered. The computer was also defective, got 3 blue screens in 2 hours of operation. Maingears solution was to send the computer back and they would fix it. Well I don't have time to be running a huge computer around because of there screw ups and waste my time. I am an engineer so my time is not cheap. I simply asked for a full refund. They refunded everything but a 5 percent stocking fee $275.00. So, since they screwed up my order and expected me to take my time and ship it back on my dime and then wait another 2 months for delievery. They were late by 4 weeks on their delivery date. They also changed my configuration without letting me know. They said they emailed me about the change, never got the email....they also said they refunded me the $110.00 for the chipset cooling that they changed and I never got that refund either. You would think spending $7,000 on a computer they could call you and discuss any changes. So I would like to know why I have to pay a restocking fee for a product that I did not order? This is horrible business practice and I hope there rating gets downgraded. Worst customer experience ever.Desired Settlement: I would like the stocking fee back ($275.00), because the computer I received was not he computer I got....so therefor I should not have to pay a restocking fee.
Business
Response:
see attached