Maine Lobster and Fish Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response the Business has provided is not true I booked the room for July [redacted] at PM on July *** There is no way whatsoever that I could have called before the room was booked to inquire about changing the date I did call the front desk shortly after PM on July [redacted] and asked the desk person to change the date or cancel the room The person at the desk said that I needed to make this request through [redacted] I am immediately called [redacted] on July [redacted] shortly after PM and explained the situation The [redacted] rep told me that they needed to get approval from the manager, and since it was so late at night they left a message and agreed to get back to me on July *** At PM on July ***, I got a call from [redacted] saying the manager of the hotel never called them back, by o'clock they had gotten a hold of a manager, Who denied my request for a refund or date change Every effort to obtain a refund or change the date was made on July *** Further efforts were made on July due to inability to reach a hotel manager, which is not my fault I was told by the hotel customer service person on July [redacted] that I needed to go through [redacted] to make any change the reservation I also left a message for the hotel manager myself on July [redacted] that was never returned There was no shortage of communication on my part with regard to obtaining a refund or changing the date However, there was a very delayed response from the hotel in getting back to [redacted] , conveniently after the date of the reservation had passed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Guest mentioned that they booked the wrong dateThere was no call made to the hotel on date of Arrival ( 07.**) for a date change if the initial date was infact an errorEven *** called the reservations manager the following day around 1:00PM when the original arrival date had passed asking
for a waiverHotel could not waive the charge because there was no date changed requested by the guest or by ***, even a future reservation was not made for (07.**) which could have also been taken into consideration

Dear *** **, Kindly accept our apology for the inconvenience you encountered during one of the nights of your stay with usWe have a strict preventative maintenance program in our engineering department and this issue was addressed with our Chief EngineerHowever for this particular incident it
was a bit beyond our control as the city water pipe had burst which affected all the buildings within our blockHowever as a gesture of goodwill I will credit you one night where you encountered the issueSince you prepaid online you will receive your credit from that online booking sitePlease contact me directly if there is anything further that we can assist you withSincerely,Varun ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response the Business has provided is not true I booked the room for July *** at PM on July *** There is no way whatsoever that I could have called before the room was booked to inquire about changing the date I did call the front desk shortly after PM on July *** and asked the desk person to change the date or cancel the room The person at the desk said that I needed to make this request through *** I am immediately called *** on July *** shortly after PM and explained the situation The *** rep told me that they needed to get approval from the manager, and since it was so late at night they left a message and agreed to get back to me on July *** At PM on July ***, I got a call from *** saying the manager of the hotel never called them back, by o'clock they had gotten a hold of a manager, Who denied my request for a refund or date change Every effort to obtain a refund or change the date was made on July *** Further efforts were made on July due to inability to reach a hotel manager, which is not my fault I was told by the hotel customer service person on July *** that I needed to go through *** to make any change the reservation I also left a message for the hotel manager myself on July *** that was never returned There was no shortage of communication on my part with regard to obtaining a refund or changing the date However, there was a very delayed response from the hotel in getting back to ***, conveniently after the date of the reservation had passed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***