Main Street Renewal LLC

Complaint: [redacted] I am rejecting this response because: I sent the requested documentation on 11/15/at approximately 5:30pm and have not been contacted back by Mainstreet Renewal Regards, [redacted]

W e have received notification of the issueThe details have been submitted to our Resident Services Team and the customer will be contacted within business days

Complaint: [redacted] I am rejecting this response because: My children and I are creeped out an uncomfortable in this home I have to live in a house the the pest control guy treated the rats an now it smells like they may be dead in the walls or atticAlso the fireplace leaks from the rain the pours into the home with it rainThe may be mold in the home because of itThe carpet smells like urineThe specialist that call had no compassion, concern about my children an I in this discussing homeThis company should have cleaned this home up before renting itThe pest control guy said it’s a history of rats hereI’m very unhappy here Regards, [redacted]

Our records show that all reported issues were addressed/resolved in a timely mannerThe latest work order submitted on 7/and 7/was referred to a vendor same day However, when the vendor contacted Mr [redacted] , he refused service We have made attempts to call Mr [redacted] and we also have rescheduled our vendors to make sure these issues were addressedMr [redacted] has previously communicated with our Escalation Team and he is more than welcome to reach out to us again if he’d like Here is our number to the Resident Support Center [redacted] , [redacted] is the point of contact and is the Supervisor that has been assigned to this compliant

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hi there Mainstreet Renewal contacted me today and said they’d get in touch with me on Tuesday the 20th, and they asked for a mailing address Maybe we’ll come to some kind of resolution soon Thanks for all your help! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:As I stated earlier, this was a breech of contract based on the following:On October 7, 2014, I received the following email from [redacted] : "The maintenance crew is bringing a new refrigerator from another home so that is in process today/tomorrow morning General Electric has the refrigerators on backorder that has been the delay on that but we do have other homes that already have refrigeratorsThe power company delayed the turn on date so we will be doing electrical inspections tomorrow Along with that the HVAC company will be coming as well to test the HVAC from my understanding the HVAC unit is either new, or partially new and maintenance wants to test to make sure that it is up and runningwater is on at the home and all seems to be ok with that I was there for about an hour and just returned There were other small items that I noticed while I was there and forwarded to our maintenance manager so he will get those taken care of as well I am assuming that you are working tomorrow but by you should be free to move in I am not going to charge you for tomorrow but any time after you can access the home I am attaching the revised lease page #for you to initial the date change with the date change will come with a deduction in the Oct rent ." When I expressed to [redacted] that I arranged to have the movers there earlier, I was notified on October 8, in an email from [redacted] : "You should be good to go any time after today When you take the keys out of the lockbox please leave one until the end of the dayOur guys have a few things left to do and will need access in case you are not at the home here is a list of what we are doing today We will be getting a new refrigerator and delivering it today The HVAC was replaced and we will be testing to make sure that it works correctlyItems that I noticed yesterday are going to be addressed today the upstairs hall bath faucet drips when turned offthey will repairThe window in the master bath toilet area has broken clipsThey will secure the window until the clips or window parts are ordered and deliveredThe door from the family room to the patio needs weather stripping on the right bottom So they will address that."BEFORE I moved in there was to be a refrigerator installed PER CONTRACT.BEFORE I moved in the home was to be cleaned.BEFORE I moved in the HVAC unit was to be inspected and up and running.BEFORE I moved in the water was to be on in the home.BEFORE I moved in a major leak was discovered in the kitchen ceiling and not repaired causing damage my property This was negligence on the part of the company I WAS NOT NOTIFIED prior to moving in that there was a leak The home was never cleaned because of the leak The bathrooms and floors were filthy because the cleaning crew could not use the water The HVAC repairman informed us that the company was supposed to contact them BEFORE anyone moved in or used the unit so that the unit could have freon added Because of the company's negligence, the unit burned out and could have caused a fire putting myself and my family at risk.The company was aware that there was a major water leak because they turned the water off the morning I was scheduled to move in, when they discovered the leak per the Maintenance Manager This was the reason they could not clean the residence Per the Maintenance Manager, "We apologize, but there was a major leak that rained down into the kitchen, so we had to turn the water off." I WAS NOT NOTIFIED PRIOR TO MOVING MY THINGS INTO THE RESIDENCE I was only told this after calling and emailing several contacts to tell them that I did not have water, and inquiring as to the residence not being clean.The water leak was never repaired on the day I moved in because the company failed to communicate effectively with the repair company the location of the leak, so the repairman repaired a SECOND leak to the hot water tank, thus leaving the major leak to cause damage to the property and my things The vendor turned the water back on after stating that the problem had been resolved The water from the flood leaked into electrical sockets and lighting fixtures that were on, and could have caused electrical shock putting myself and family at risk It also was left to mold and crumble I was not contacted for repairs until a week later according to your own comments, and when I was contacted, I was told that if I could not accommodate the vendor schedule, the repairs would be at MY EXPENSE I could not believe that I was asked to pay for repairs that were necessary only because the company was negligence if I was unable to miss more work As of May 2015, I am still receiving calls from vendors, inquiring about making the repairs, apparently unaware that I no longer reside in the home Nearly eight months later, the home would still be in disrepair, and I would be left without use of the bathroom shower and tub, have molding carpets and ceiling, and trash that was never cleaned up in a home I was supposed to be able to enjoy It is for these reasons that I reject the response of the business, which failed to honor their promise to have the home "move in ready," and put myself and property at risk, thus breaking their lease before it began Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Main street renewal has sent me emails this morning stating that the work order for this issue has been closed,even though this has not been resolved, and now I am getting calls with more threats because they say I am in a home that they manageI have explained that they are doing a poor job of managing it and will not speak to them until the correct this, I have further more reminded them that I have been going through this kind of nonsense with them for years, and they have had plenty of opportunities to come correct and they have notwhat is starting to bother me even more that all their lies is .....the threats of me being responsible for further damage to the property if something else happens, and also stating that this is their property, which I full understand, but I also understand I have rights as a paying tenant, and should not have to feel like you are going to evict me because I speak up I have provided an attachment with the emails I received this morning with the information Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI have been contacted by Ms [redacted] and I am sending her all information needed Regards, [redacted]

Ms [redacted] , I wanted to touch base with you to let you know I am checking into the repairs issues and the related timelines to identify why you are experiencing delays Please feel free to contact me directly at [redacted] prior to my response back *** [redacted]

Complaint: [redacted] I am rejecting this response because: I have not heard anything from the business at all. This is how it always goes, I will call them get told that I will get a return call back. Yet nothing what's so ever. Regards, [redacted]

The Applicant applied 5/22/ [redacted] asked for a Lease Start Date of 7/1; which falls outside of our standard day mowindow On 5/23, the [redacted] reached out to [redacted] to see if an earlier Lease Date would be possible or if she wanted to be placed on a waiting list for another property that would be ready for move in around 7/On 5/27, [redacted] responded that she could change the modate to 6/but by that time there was another applicant who had been approved with a 6/move-inOn 5/30, the [redacted] spoke to [redacted] and it was agreed to remove her from the Wait ListAs part of our application, it does outline the non-refundable application fee below I acknowledge that the Landlord will not process my application without receipt of the non-refundable application fee The Landlord does not guarantee the availability of the desired property, and the application fee will not be returned if the property is no longer available Current availability can be confirmed by phone

Complaint: [redacted] I am rejecting this response because: this is no responseI have been told since October when the stove was stolen and I couldn't move into the property that the correct paperwork would be submitted in order to credit me for the 21days I was unable to occupy the premesisI am always told to wait one more monthOne more monthPay rentAnd nothing changesSo it is absolutely unacceptable for you to say now that the resolution is to talk to meWe dont have anything to talk aboutYou have a credit of days to give meIt has been long enoughWould you pay for a month of rent someplace you and your family could not stay in? Didnt think soDo what's fair and just ans apply the credit to FebRentIts been well past the weeks I was told it would take for corporate approval Regards, [redacted]

Terrible experience with Mainstreet Renewal specifically Spencer Lindhal Terrible customer serviceNot responsive at allVery rude

We have contacted the tenant via email at the address provided within the Revdex.com complaint on Friday 09/11/at 1:47pm

Working with Mr [redacted] directly to resolve his issues

Our Resident Care Support Team addressed all issues with the residentAt this time all of the Resident’s concerns have been addressed

After review of the residents complaint I was able to determine that an inspection was needed for the home to provide our residents access to apply for an occupancy permitWe have been in communication with the resident in getting this resolved and is currently scheduled for completion Tuesday 4/3/

Complaint: [redacted] I am rejecting this response because: The problems are still going on and the company has not tried to help my kids and II have a younger kids in the home and is currently with childMold, rat infestation and sewage smell is unacceptable.I wouldn’t recommend no one to ever rent from them they don’t have any sympathy for there tenets and they act as if these problems do not concern them Regards, [redacted]

All correspondence has been sent to our Resident Services teamWe apologize for the delay; we ensure the resident will be contacted soon to communicate resolution