Mail Boxes Etc

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

The customer initially emailed asked for a replacement mattress and organic sheet under warranty. We asked her to send photos. Her emailed photos show that the mattress is soiled and/or stained. The sheet she claims to have received from us was cotton and/or polyester in oppose to the organic sheet...

she claimed to have ordered.Her order indicates that she ordered an organic sheet, however, the photo of the sheçt she provided is either cotton or polyester. The customer is claiming that the organic sheet shrink after one machine wash and damaged the mattress, due to the sheet being on the tlic mattress after it had shrunken. If the organic sheet shrunk as she claims, how was she able to put the shrunken sheet on the mattress to cause the mattress damage?While initially on the plane with the Customer, she began yelling and using profanity. She demanded that we replace the soiled/stained mattress and the sheet. We advised her we could not replace the mattress. We informed the customer about our warranty return policy o17 the website. We asked her to mail in the sheet for inspection, and after inspection, she would possibly receive a replacement. She then stated that she didn't need to mail in the sheet because she only has one sheet for the bassinet. Yet, in her emails, she claims to have two sheets. Furthermore, if the sheet really shrunk, why would she refuse to send it in for inspection?The customer then because more upset with our email reply of asking her to send in the sheet for inspection. The customer then called and I asked her to please send in the sheet and she agreed.

We reject the request for a refund. We have tried multiple times to contact this customer by phone and she refuses to answer. We feel we are at an impasse, we will...

NOT be refunding any money we will however be mailing a copy of all receipts to the customer, we can prove that we have not received a call about a Plumbing problem and we can prove we tried multiple times to contact the customer and the phone just continually rings.

Complaint: 12711137
I am rejecting this response because:I reject this response, because as I was upset I did not once use any profanity and this is a lie. Another lie is that I actually ended up only asking for the bassinet sheet to be replaced which is not cotton or polyester it is organic cotton and proven with the confirmation email that I received when I ordered it which I did forward to the support team. This company is full of lies and I will never recommend them. Hopefully you can do something to help. And the person spreading these lies is named Abraham Chacon he is a horrible customer service representative and clearly a liar. 
Regards,
D[redacted]

The original call from Ms. [redacted] was for a clogged drain
line that was causing water to overflow in her home. Our technician arrived,
and diagnosed that the primary drain line was indeed clogged, and needed to be
cleared. He also recommended that a blowout valve and system cutoff switches...

be
installed also. This enables HVAC technicians to be able to clear the drain
lines properly and would turn the air conditioning system off, if the drain
line ever clogged again, thereby preventing damage to the sheetrock on the
ceiling of her home.
Because we are moving into the winter season, our technician
went above and beyond and inspected the heating system for proper operation. He
did in fact detect that there was an abnormal amount of carbon monoxide being
emitted from the heating system into the home. His detector read 13 parts per
million. According to the Center for Disease Control (CDC), and the National
Institute for Occupational Safety and Health, the recommended limit for an
average of 10 hours per day should be no more than 35 parts per million.
Considering that we usually spend more than that amount of time in our homes, and
that certain demographic types such as the elderly and infants are more at
risk, we become concerned anytime there is any reading being detected from the
airstream of a natural gas or propane burning heating system. A properly
operating and ventilated system should emit no carbon monoxide into the home
environment. The presence of carbon monoxide indicates that the system is
either not ventilated properly, or that there is a crack in the heat exchanger.
Neither of these issues, if present, is going to improve, but will probably
become worse over time. It is always our desire to be more cautious than the
industry standard when it comes to the safety and welfare of our clients. While
I admit that 13 parts per million is lower than the recommended level of 35
parts per million, it is my opinion that the level of carbon monoxide in Ms. [redacted]’s
home will probably become worse, and I would not want to be responsible for the
consequences of not repairing or replacing the current heating system in order to
prevent that from threatening the safety and welfare of her or her family. I am
pleased that our technician would err on the side of caution as opposed to not communicating
the issue to Ms. [redacted].
While I understand that it was Ms. [redacted]’s
initial desire for our technician to clear a clogged drain line that was
causing a water leak, and we ended up detecting carbon monoxide in her home, I
am happy that our technician took the extra steps that he did and identified
the issue. At least at this time, she is aware of the problem and can make an
educated decision on the steps to take moving forward. With all that said, in
line with our commitment to 100% customer satisfaction we are refunding the
cost of her maintenance plan per her request.

On October 12th Mr. [redacted] came to the store requesting an overnight delivery package. He provide the clerk with the address. The clerk printed the address exactly as he stated and handed the label to him for confirmation of the address. He checked and confirmed the address . On the next day ups...

attempted to deliver the package to the customer but the address was incomplete so ups was not able to deliver it. On October 13th the customer realized the suite number was missing. He called the next day to the store and provided us with the suite number for the mentioned address. Ups delivered the package within  48 hours . Clearly it was the customers error on providing an incomplete address. As a franchisee store providing customer satisfaction is our goal so, based on his request, we did refund shipping charges which were $59.01 on October 15, 2015. The other charges were not entitled for refund , like declared value and signature request. Under ups regulation , when the customer provides an incomplete address, they are  not even entitled to get a refund so we actually went beyond what is required for this customer, at our expense. Please understand we have done everything we could do for him to resolve this issue .please feel free to contact me for further information.[redacted]Certified Operator

To Whom It May Concern :Please accept our sincere apologies for this lapse in service. Our first and foremost principle is that the customer is always right. With this in mind, please let the customer know that we are willing to provide a full refund as a means of apology, but he needs to email or fax his credit information to us, so that we can reimburse him for the remaining balance. If the customer can forgive us, let him know that we are willing to provide a 10% discount on any further services he requires from us.Thanks,[redacted] [redacted]Fax: (949) 559-5487

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I'm not satisfied with their response for a number of reasons. First, I did provide them with the proper address. Their team member did not list the suite number. Second, I only contacted them about the package once I hear from my client that the package had not been delivered. The store clerk asked me to wait a few more days before disputing the delivery. Third, I issues a credit card duspute on this transaction, this UPS store did not issue the credit voluntarily. The UPS store manager threatened to not help me if I filed a complaint with the Revdex.com, she also told me that if I contacted the Revdex.com that I would no longer be welcome there. I want them to apologize and to take back the retaliation stance that I'm not welcome there when they made tge mistake. I'm also considering contacting the media.  ]
Regards,
[redacted]

Review: I mailed two boxes with this company, I was never given a tracking number. I was told the boxes would arrive within a week. It has now been 2 weeks. I called the company to find out where my packages were on the 17th and was told, they'd get to it. I called again the next day and was told the same thing. After that, they stopped answereing the phone. After non stop calling, I was finally able to get through today on the 22nd, I was told that they "would get to it" again. The manager, is the person that I spoke with, his name is [redacted]. He has not been willing to help at all. The items in those boxes are essential. I need to know where they are.Desired Settlement: The items in the boxes, are items that I've taken years to compile, they are priceless.

Business

Response:

IF THERE WAS ANYTHING THE STORE COULD DO TO HELP IN THIS MATTER WE WOULD HAVE.

IF THE CUSTOMER DOES NOT HAVE A TRACKING NUMBER THERE IS NOTHING WE CAN DO.

THE UPS STORE [redacted]

Review: I have used this store for over two years and that's usually only due to necessity. I have used the notary, print, fax, copy, shipping, and many other services during my time as a customer here. On most occasions their are two younger women that help me. Usually in these cases the service was at best o.k. However, the problem arises because of the owner ( who also works there). Every single time I have encountered him he is very rude and unfriendly. This is not always the case since he is very kind to his high paying and usual customers. I do not spend very much money when I come there so I believe he does not like that. Yesterday, as I was shipping out my returns from [redacted] and politely asking his employee how much something was going to cost, he told another customer, very rudely I might add, that "this will be awhile". So I continue with my purchase and after I was finished I ask if I can speak with him. He very rudely introduces himself by " What do you want!". He catches himself and rephrases it to " How may I help you". I was so flabbergasted that I chuckle and ask him what is wrong and why he felt the need to be rude to his long time customer. He continued by saying that his problem was that I didn't pay to use the computer last time I was there. ( This was due to a error message I was receiving through [redacted] and I could not print what I needed to print) He " surprisingly" was very kind to me last time and told me I could just pay for it next time I come back. So this was his problem! That I forgot about paying a $3.00 computer usage charge and he failed to remind me except through his very rude and inconsiderate comment. He then begins to get loud with me after he explained why he made the rude comment and yells out "... you really want to know what I think of you...YOUR A IT!....[redacted]...along with some other very unkind words. This is not a very "owner like" way to handle a business and I was very offended. I respond by telling him that if the problem is that I didn't pay for the computer usage from last time its because it slipped my mind and that I would gladly pay for it and there was no need to talk to me that way. He then kicked me out of the store...so I left to my car and before I left I decided I did not trust this man/store with my shipments. So I go back into the store and ask for a refund and all my shipment back. At this time I was met with much hostility and as I was getting my refund he kept telling me to leave. I kept reminding him that im getting my refund then I will gladly leave. He then goes back and calls the police on me and I could here him telling them that I refused to leave and that I threatened to "smash his face into the counter". This was the claim he made so that he could further ban me from his store. I was in utter disbelief and decided it would be best if I wait for the police to arrive. There I was at the UPS store for two hours being treated like crap. Mind you that I am a active duty Marine and this was the day after Memorial day. This was not a way to treat a customer nor a way to treat a service member who serves and protects the country he so proudly operates a business out of.Desired Settlement: I was wrongfully banned from his store by the police and I do not believe that he has the constitutional right to do so. I may have to use this store in the future since I use [redacted] very often and it requires me to use UPS. Also I may have to use this store in the future for notary, copy, or fax services and because it is the only store in Fallbrook I have no alternative. I believe he did not have any real legal grounds to ban me from his store.

Business

Response:

May 31, 2013