Maid Pro

This matter has been taken care of, I did receive a partial refund that I requested and I am now satisfied with this outcome Thank you

Revdex.com:At this time, I have not been contacted by New Hope Fertility Center regarding complaint ID ***.Sincerely,
*** ** ***

We sent two cleaners out to *** ***'s home on march 24th for her initial cleaning with MaidProOur cleaners are trained to call us if they need additional time or if they don't need the allotted time given to them so that we can adjust the hours and pricing for the client, we never received a
call from the cleaners*** called that night and left a message regarding the service and spoke with one of the managers the following day regarding the issues that she hadWe apologized for the poor services issues several times and offered her a free re clean with a different team, per our policy*** was emailed a copy of her schedule and all of MaidPro's Policies at the time of signing up for service stating that we have a hour guarantee and will come back out to fix any issues or concerns with the service free of chargeWhen offered the re clean *** refused to let us come back outRefunding money is not our policy but the manager told her that we would like in to what we could doWe have placed a refund on her account that was charged for $MaidPro does not have control over when her credit card company or banking institution accepts that refund back to her account but the refund has been madeIf there is anything further that we can do to assist *** we hope that she will give our office a call

[redacted] - I'm sorry that you have not seen the $95 refund as of today. I did check the account and the refund was process on our end. I will reach out to the credit card company to make sure that there was no issues but as far as we can see it has gone through. Sometimes it does take several days to show on your end. If you have not received the refund by mid next week please do let us know.

This matter has been taken care of, I did receive a partial refund that I requested and I am now satisfied with this outcome.  Thank you.