Mahopac Vacuum & Sew Center

Dennis the owner presented very well over the phone when I called inquiring about an issue with my vacuum. He assured me that he would look the vacuum over and let me know what was needed prior to performing any services. Dennis stated it was "free of charge" to diagnose the issue, and went on and on about how other companies charge a fee and claim to waive the fee if you repair with them but he is different. Upon going to the shop and meeting Dennis, he told me he believed, based on my complaint, that the vacuum may need a new motor/motorhead. He said if this was the issue it would cost me $90. He went on to say that this was just his thought and he would know for sure after giving the vacuum a thorough check (again, free of charge) and before moving forward he would give me call within a day or two with three options: 1. His cost to simply clean it 2. Eligibility for repair through warranty 3. Cost to repair from him

Dennis called me back 5 days later and informed me that my vacuum was ready to be picked up, he gave it a cleaning and it would cost me $90. I asked him why he moved forward with performing any services before speaking with me to confirm what I wished to do as well as discuss with me the issue with the vacuum. He became very rude and unprofessional; telling me he could put the dirt back in my vacuum and give it back or I could pay him his $90.

Dennis refused to provide me with an explanation as to how he initially said it would cost $90 to replace the motor/motorhead, and how the cleaning is also costing $90. When I pressed further for answers he then accused me of looking for free service. I NEVER agreed to any services being done to the vacuum aside from having it looked over and the issue diagnosed.

Dennis is now refusing to return my vacuum until I pay him $90 or he will sell it.