Magnum Boots USA

The boots were sent to my daughters house in Florida, so I will contact Magnum Boots as to how to proceed

I am sorry you have not heard anything back regarding your return.  It may be due to the holiday as our office was closed during this time.  When you spoke to...

[redacted], She should have given you a return authorization number to return the boots back to us. If I can get this number I will be happy to look into this for you. I await your response.  [redacted]

First I would like to clarify our 1 year warranty which seems to be misunderstood.  We offer a 1 year warranty against any manufacture defect as long as there is not excessive wear on the boots.   If you visit our website it states under our Returns policy "any return is the...

customer's responsibility"  I spoke to the customer service manager who handled this return.  She recalls the boots and looking them over.  The soles were completely worn smooth and the boots showed excessive wear which is why they were returned back to the customer.  We also show this customer returning a pair of boots of the same style in April of 2015 and now returning again the same boot this month.  if the customer can show us the original receipt from his purchase on March 11 we will replace them for him.    thank you

After looking into this,  It appears this has been resolved. A call tag was issued to the customer to pick up the boots and a refund will be issued once received.

I purchased my Magnum boots in May 2017. I have approximately 160 hours of wear in them and the sole of my right boot is coming away at the heal. I have used FB msgr to contact and been told that my contact details were send to customer service. It has now been a week and I have not heard anything back. I called today and was forwarded from the person answering the phone to someone else's answering machine. I just want to know what I have to to do to talk to anyone in customer service?

The bottom of my boot came off and I have called the number on the website for a return and transfer me to another department and no problem me answers. I have been buying their shoes for years and have never had this problem.

Review: After wearing the shoes a couple time they 1. smelled like a wet dog-had to spend extra on insoles and spray. 2. faded on the front around the top of the toe area, revealing a "pinkish" colored undercoat-thats why I polish them 3. they are the most uncomfortable shoes I have ever worn! It feels like the left shoe is taller than the right. Desired Settlement: full refund of $84.32

Consumer

Response:

I am rejecting this response because: Please see the attached log, response, receipts, and pictures to further prove my issues with the boots.

Business

Response:

Mr. [redacted]Thank you for your response and documents. This is what we can do for you regarding your Altitude Boots. You state you contacted [redacted] who offered to take a look at the boots for a possible replacement. If you can go back and return your boots and speak to Doug Morgan, I will ensure he replaces your boots for you while you are there in the store and you walk out with your new pair of boots. The other option is to return them to me here in M[redacted], I will issue you a call tag so you do not pay the shipping cost. however, I can not send you a new pair until I get these back, meaning you will be out of boots for a while. I am thinking the best and quickest solution for you is to go back to [redacted]. Please advise when you will go in so I can contact [redacted] and make him aware of our agreement.

Consumer

Response:

I am rejecting this response because:Please re-read the complaint again HiTech! You must have overlooked something else. (or misinterpreted)Revdex.com & Hi-Tech,The person responding on behalf of HiTech apparently doesn’t understand what my complaint clearly states. The company altered the product since I last purchased 10 pairs of much higher quality & comfort with the same HiTech name on them. I had no way of knowing of the change in production and materials, nothing on the packaging indicated the changes had been made.What don’t they (HiTech) understand about the phrase FULL REFUND! If I wanted another pair of HiTech shoes I would’ve asked [redacted]. I have spent 15 years in the retail industry. I’ve won numerous customer service awards. I’m familiar with exchange policies. I WILL NEVER BUY, TRADE, WEAR ANOTHER PAOR OF HITECH PRODUCTS. I WANT MY MONEY BACK. AND AS FOR HITECHS COMMENTS ABOUT ME BEING OUT OF BOOTS FOR AWHILE, IVE BEEN OUT (IN ONE OF THE WETTEST WINTERS ON RECORD) OF A PAIR SINCE, OCTOBER BECAUSE OF THE BREAKDOWN IN CONFIDENCE IN WHAT ONCE WAS A REPUTABLE BOOT MAKER. IF YOU THINK IL BE CONTENT WITH ANOTHER PAIR OF HITECHS YOU ARE SADLY MISTAKEN!The person who responded to my complaint must be incompetent. The complaint couldn’t be more specific about what I want – A FULL REFUND[redacted]

Review: To Whom It May Concern:Someone needs to investigate this companies contact phone numbers.Every phone number associated with contacting this company has the "exact" answering service message and it doesn't matter what time a customer is trying to contact them for help with a return or for whatever else a customer may need! I've called the phone numbers (listed below) numerous times over the past 2 weeks to talk to someone, anyone, to get help with returning a defective boot and couldn't reach a "live" person. I even contacted Pay Pal to make a dispute in case I couldn't return the boots.I finally emailed the company and received an answer from a customer service woman - Her name: [redacted] - who initiated a return label from the FEDEX website (sent to me in an email), but I was unable to open the link, so, I sent [redacted] another email notifying her of the problem with the link and her response was that she'd send another one. After a day of waiting, I emailed again letting her know I still hadn't received it and her email response was "you didn't receive the Fed ex email with your call tag"? I sent her a return email and told her that I hadn't, but I've yet to hear back from her! Today, I decided to call her direct phone number (1.listed below) only to get the exact message that I've been getting all along - Message says: "You've reached Hi-Tec after hours, please leave a message in our general mailbox and someone will return your call next business day"!Finally, I realized I could send the Fed Ex email to myself and low and behold, I was able to print out the label in order to make the return back to the company! This entire process was EXHAUSTING and FRUSTRATING to say the least!1. ###-###-####2. ###-###-####3. ###-###-####Each number I've listed doesn't have a "real person" that you can talk to! Thank you for your time Revdex.com, and I hope something is done about this companies inadequacy with regard to their customers being able to contact them.Desired Settlement: I want a refund of the cost of the boots that I returned and I want the listed company investigated with regard to customers not being able to contact a live person for help with a return.

Business

Response:

Thank you for forwarding this complaint and giving us the opportunity to respond. I apologize you could not get through on the line when you called. Since you are in MA you must have called during our after hours (which the message indicated) since we are in California, there is a 3 hour time difference. Our office hours are Monday -Friday 7:00 am - 5:00 pm Pacific time. Our office is also closed on weekends. I'm glad you finally were able to retrieve your [redacted] call tag and am sorry it did not reach you right away. We process any call tag request in the [redacted] system and it then gets forwarded to you from [redacted]. Because of this [redacted] had no way of knowing it did not reach you. She has been out on a medical leave this week which may be why she has not gotten back to you. Once we receive your boots a refund will be issued to you for the price you paid. Did [redacted] give you a return number? If so I may be able to locate and track this package so I can ensure your refund will be issued to you right away. I am hopeful I have taken care of your concerns and have explained the reason for the after hours message. During our office hours you are able to reach a "Live person" throughout our normal business day. Again please let me know the day the boots were returned and/if a Return number was issued. It is Friday so I will not be able to respond again until Monday pacific time.

Business

Response:

Thank you for forwarding this complaint and giving us the opportunity to respond. I apologize you could not get through on the line when you called. Since you are in MA you must have called during our after hours (which the message indicated) since we are in California, there is a 3 hour time difference. Our office hours are Monday -Friday 7:00 am - 5:00 pm Pacific time. Our office is also closed on weekends. I'm glad you finally were able to retrieve your Fed Ex call tag and am sorry it did not reach you right away. We process any call tag request in the Fed Ex system and it then gets forwarded to you from Fed EX. Because of this [redacted] had no way of knowing it did not reach you. She has been out on a medical leave this week which may be why she has not gotten back to you. Once we receive your boots a refund will be issued to you for the price you paid. Did [redacted] give you a return number? If so I may be able to locate and track this package so I can ensure your refund will be issued to you right away. I am hopeful I have taken care of your concerns and have explained the reason for the after hours message. During our office hours you are able to reach a "Live person" throughout our normal business day. Again please let me know the day the boots were returned and/if a Return number was issued. It is Friday so I will not be able to respond again until Monday pacific time.

Review: Have tried to contact customer service via E-mail and all the telephone numbers I have found and can't get through to them.

On 12/18/2013 I placed a web order (#[redacted]).

On 12/26/2013 I received a Magnum USA advertisement

via E-mail showing a 20% discount on everything on their website. I had not yet received the new shoes I ordered. (Did not get them until 12/30/2013)

I attempted to contact Magnum USA on 12/26/2013 via e-mail to ask if I could receive the 20% discount on the order I had placed but had not received yet.

I have tried to contact them to find out but have had no luck.

My complaint is that Magnum USA supplies all these customer service phone numbers and e-mail address's that get you no where.Desired Settlement: I just want to talk to a Magnum USA Customer service PERSON. I feel as though I am being ignored or may have ordered from a out of a car trunk company that has my Credit card information.

Business

Response:

In reviewing the customers order I see it was placed on 12/18 and also shipped on 12/18, the same day.

Our office is kind enough to let us enjoy the holidays with family by closing during this time from Dec.21 through January 2. I hope this helps to explain why no response e-mail was sent out. As far as the phone numbers we had a message recording stating we were closed however we later found out it stopped recording in error at some time during the time we were closed. I do apologize for this and would like to offer to send the customer a free Magnum t-shirt and a Magnum cap.

Review: Back in May 2015 I bought Magnum Men's Sport Mid Plus Training Shoe size 10 from Kohls, I was thinking these boots look good, and should at least last a year or so(you will expect just that from $100 purchase), I work for the post office, and I alternates my shoes, in Decemeber 2015 the rubber sole went so bad that there's a whole that let water (from rain) in my feet, I contacted Magnum Boots inquiring about the 1 year warranty, I got an answer back asking me to return them to Kohl's , I contacted them back saying that the warranty is offered by Magnum Boots not Kohls, and I figured I will just give up, and not bother, but every time I see my magnum boots, I start thinking about how much money they did cost, I start thinking Magnum boots should stand by product, and replace them.Desired Settlement: Replacement will be good enough for me

Business

Response:

Thank you for giving us the opportunity to respond and help resolve this for you. we do offer a 1 year warranty against manufacture defects on any of our products. in reviewing the picture of your boots there is excessive wear on these as the soles are worn completely through to a smooth sole. This would not be covered as a manufacture defect. however due to your circumstance and of the person you spoke to not going into detail with you about this earlier I will this one time replace these for you. please give me a call at [redacted] or via e-mail at [redacted] and we can through the details on returning these. you will be responsible to return them to me here in Modesto. Once I receive them I will replace them for you. I look forward to hearing from you so we can resolve this.

Consumer

Response:

I am rejecting this response because: I'm not going to pay for shipping my boots that did not last 6 month of normal use (we are talking about $12 in shipping) I will rather save my money and take my business elsewhere, and I will make sure that I will share my experience with those boots on social media.Thanks[redacted]

Review: I ordered a pair of boots for my husband on August 5, 2015. The boots were delivered within the advertised time. When he tried the boots on they did not fit properly and were too uncomfortable for him to wear to work. This company advertises a "60 Day Comfort Guarantee," which they claim allows you to return the boots within that time frame due to comfort issues. When I called to request a return due to comfort issues and not a defective item; I was advised I would need to pay for the return shipping. I had to ask to ask for a supervisor twice, before being transferred over. I asked the supervisor where on the site it indicates that shipping costs under their "60 Day Comfort Guarantee," is listed and he indicated that I would have had to look under their link for "FAQ's," to have been advised of this "policy." I asked the original customer service rep and the supervisor numerous times, where under the description of the "60 Day Comfort Guarantee," does it indicate that a customer would be responsible for return shipping. Both answered that I would have had to go onto an external link to have been advised of this policy.Desired Settlement: This company needs to list with their advertised "60 Day Comfort Guarantee," that the customer is responsible for shipping charges. The way they describe the guarantee, makes it appear as though the company would handle the costs of the return. I would like a full refund, including return shipping from this company.

Business

Response:

I am sorry to hear the customers boots did not fit and were not comfortable. I looked into this with the customer service rep and supervisor who were involved in the conversations with our customer. Although it does state the customer is responsible for the freight to return the boots to us, at this time I would like to offer to send a call tag to the customer where we will pick up the freight. Once we receive the boots back a full refund will be issued. There is a phone number listed where I left a message yesterday and I will try again today to give out the information regarding the call tag. I hope this will help to solve this and our customer will understand I am willing to work with her.

Review: I purchased a pair of boots from Magnum's website on 10/14/15, order was filled and shipped the following day, and received on 10/23. We took them out of the box and my husband tried them on and immediately said "NO WAY" and put them back in the box and called Magnum. The boots did not fight right and were extremely uncomfortable. As you know from the previous complaints against them they have a "60 day comfort guarantee" policy. The rude customer service rep on the phone completely ignored him and said that we are responsible for return shipping! So as long as we are willing to pay 20 bucks to send them back their horrible product, they guarantee it? Craziness. Anyway, we then contacted them via their contact page on the website and asked to speak with a manager. We were put in contact with their "[redacted] specialist" [redacted]. When this was all explained to him and he was asked about the 60 day comfort guarantee this was his response. "I understand the frustration in waiting for weeks for the insole to arrive. We have our Magnum [redacted] insoles which retail for $15.00 that I am more than willing to supply you with, but they are the exact insoles that are already in your boot. I fear you will be displeased with those. At this point, we do not manufacture comfort insoles similar to [redacted], but from my own personal use I can attest that $5-$10 ones that can be purchased at the drug store make a world of a difference! If you want another insole please let me know and I will have it shipped out Monday morning. If not the custom gelled insoles are just my personal recommendation. Have a great weekend,J[redacted]Senior eCommerce Specialist[redacted] Sports USA IncT: [redacted]Nothing was mentioned about their guarantee??? Bottom line is I am not paying return shipping for their bad product. Go to the top of the magnum website and it says right there, free shipping and returns. It is a temporary offer through 12/31, but still... They should DO IT ALL THE TIME!Desired Settlement: I want them to send a call tag and pay for the return shipping via FedEx and then refund my money once they receive the boots. They need to stop giving their customers the runaround and CLEARLY post on the site that the customer is expected to pay for return shipping for their "Comfort Guarantee" False, and misleading advertising as well as poor customer service and policies makes for terrible a business reputation. I loved my past pairs of Magnums, but after this I'll never own another pair!

Business

Response:

After looking into this, It appears this has been resolved. A call tag was issued to the customer to pick up the boots and a refund will be issued once received.

Review: We ordered a pair of men's boots for $89.99 on Magnum Boots website on 11/21/2105. The boots did not fit, so we called and got a return confirmation authorization from "[redacted]" to return the boots for a larger size/ different color. Since then we have made repeated efforts to contact this company via their website "contact us" form, and their listed phone numbers on their site. This company has not responded at all. We have no idea what the status is or if this return is in process, or our money is being refunded.Desired Settlement: Customer service needs to contact us to either exchange the boots, or refund our money

Consumer

Response:

The boots were sent to my daughters house in Florida, so I will contact Magnum Boots as to how to proceed

Business

Response:

I am sorry you have not heard anything back regarding your return. It may be due to the holiday as our office was closed during this time. When you spoke to [redacted], She should have given you a return authorization number to return the boots back to us. If I can get this number I will be happy to look into this for you. I await your response. [redacted]