Maez's Drilling, Inc.

Attached is the history of the account is question, known as;
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On 4/**a delivery of gallons was made and a delivery
slip is attached which meter imprint shows the same amount of fuel delivered
Looking over her history, we find this delivery to be well
within the usual quantities delivered to her and fine nothing out of the
ordinary with this delivery
Richard
F*
Project
Manager
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*** *** *** *** I have completed the review of the account that resides in our company referencing the address of *** ** *** *** ** *** At this time I do not see
any am amount due our company from the accountThere should be collection issues made towards the clientIf I can be of any further assistance, please feel free to ask

As previously stated, after reviewing the clients records, we feel that a delivery made on the first of the month (in this case April) and well within the scope of the premise requirements and our computer system that operates our automatic delivery schedules.The client is correct in her stating that the customer service representative said that her next delivery can be held off (stopped) prior the delivery This was during her conversation of April ***. The problem herein stems from a delay within our system from date of delivery to date of financial posting to the account.When she had called on April ***, the delivery (which she is not disputing as having been made) had already been completed, however, since not billed, it was showing “open” and the customer service representative had no way of knowing this at that time

I Am sorry if you did not receive our responseWe were contacted by the Attorney General office at the same time on this issue and have satisfied this issueAttached is our letterIf you have any questions please feel free to contact me anytime

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The issues and concerns I have presented to Approved Oil were not addressed. Again, I reiterate that I had cancelled my automatic delivery of oil in time for Approved Oil to take actions based on my delivery date and the confirmation when I called in the cancellation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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