Madrona Ridge LLC Reviews (22)
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Madrona Ridge LLC Rating
Address: 701 5th Ave #5700, Seattle, Washington, United States, 98104-7097
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Complaint: [redacted]
I am rejecting this response because:Requested documentation was not provided from the management company in regards to this issue. These stains were considered to be pet damages per the carpet vendor however I did not have a pet while living at Avanti Apartments. Communication regarding this issue was anything less than professional and I was told "you still could have had a pet". I agreed to pay for a carpet cleaning considering Lesley was unable to provide me with documentation of the previous tenants and their pet status or when the carpet was last replaced. The carpet had been cleaned by me previously to the amount of $120 but the stains reappeared. Lesley has been inconsistent in her statements about why the carpet needed replaced and even rewrote the final bill to take off "pet damages" since she couldn't prove we had a pet and instead filled it under another category that she found under the contract. She also told me the carpet is to be appraised based on the back side but she only sent me pictures of the superficial stains that can be cleaned with carpet cleaning services. When Lesley was unable to assist me any further I requested her bosses name and she refused to provide me with that information. Lesley and her staff provide the poorest customer service as proven by many other complaints through Revdex.com and social media. I will be in contact with her boss, Mary, regional manager to further discuss this issue.
Sincerely,
[redacted]
Good Morning,We have been in touch with [redacted] and have processed his parking refund and overnighted to his attention for delivery on Friday 9/11. Unfortunately when the refund statement was processed a step was missed and it was not sent to our accounting department for payment. We will...
work to train our team members on the proper protocol and ensure this does not happen again in the future. We have apologized to [redacted] for the inconvenience and thanked him for his patience while training our new team member.ThanksAlisa K[redacted]