Made in Washington

Dear Revdex.com,On 4/13/Mr [redacted] ordered placed on order on ourwebsiteWe shipped the order the same day 2nd day service with ***.The order was for $of perishable seafood and it was packed with plentydry ice to keep it frozenThe order was delivered on time on 4/15/via ***tracking [redacted] Mr [redacted] then e-mailed stated the product arriveddefrosted and spoiled and he requested a full refundOur policy is to haveitems returned when a customer is requesting a refund Our team worked to make multiple optionsavailable to Mr***, in whatever way was easiest for him: a pickupat his home, a pick up at his place of work, or dropping it off at a [redacted] store all at our return cost None of these were acceptable toMr***.We also suggestion of simply taking a picture of the rejected product and sendingit to was yet another idea and attempt --- and one that is farfrom our request to receive the actual product back -- to provide aconvenient alternative to returning the product and Mr***refused Regardless, we did refund Mr [redacted] on 4/23/despite notreceiving the product back.Thankyou, [redacted] ***Customer Service ManagerSeaBear Smokehouse [redacted] Anacortes, WA [redacted] ***Fax:( [redacted] @seabear.comwww.seabear.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I disagree with their recitation of the facts, but they did ultimately refund my money which is what I sought.Sincerely, [redacted]

Dear Revdex.com,On 4/13/15 Mr. [redacted] ordered placed on order on ourwebsite. We shipped the order the same day 2nd day service with [redacted].The order was for $500.00 of perishable seafood and it was packed with plentydry ice to keep it frozen. The order was delivered on time on 4/15/15 via [redacted]tracking...

[redacted]. Mr. [redacted] then e-mailed stated the product arriveddefrosted and spoiled and he requested a full refund. Our policy is to haveitems returned when a customer is requesting a refund.  Our team worked to make multiple optionsavailable to Mr. [redacted], in whatever way was easiest for him:  a pickupat  his home, a pick up at  his place of work, or dropping it off at a[redacted] store all at our return cost.   None of these were acceptable toMr. [redacted].We also suggestion of simply taking a picture of the rejected product and sendingit to was yet another idea and attempt --- and one that is farfrom our request to receive the actual product back --  to provide aconvenient alternative to returning the product and Mr. [redacted]refused.  Regardless, we did refund Mr. [redacted] on 4/23/15 despite notreceiving the product back.Thankyou, [redacted]Customer Service ManagerSeaBear Smokehouse[redacted] Anacortes, WA 98221[redacted]Fax:([redacted]@seabear.comwww.seabear.com