MADA CONSTRUCTION GROUP, INC

We have, of course, already talked about this with [redacted]  As a past customer she has paid for both initial service and maintenance service. It was explained to her that we first must do an initial "install" where we put in rodent stations, bait and spray for a variety of insects and mice...

included in our general pest control initial.  We further explained that if she wished to continue on a quarterly preventative maintenance that after the technician did the initial he would tell her the cost of continued service, usually it averages $80/quarter.  The normal price for a general pest control initial is $225 plus tax, but that as a past customer we would give her a $25 discount bringing the cost to $199.95 plus sales tax.  I can only control what my office says, not what people hear, but my staff has this conversation numerous times per day.  Sometimes after the above explanation people say...Oh, I'll take the $80 service, to which we re-explain that we must do the initial install first.  I did not talk to [redacted], but does she recall hearing anything about the $25 discount we gave her?  In July of 2007, [redacted] paid $176.50 for a general pest control initial and continued to pay $80/ quarter for continuing preventative service.   So this policy is not new to her.  If she or anyone would like to call (as many time as they want) and present the same scenario, they would see we are not misleading anyone and have the same pricing structure for anyone who calls.