Macy's

June 14, 2016  [redacted]Cincinnati Revdex.com1 E Fourth StSuite 600Cincinnati, OH 45202 Revdex.com Case # [redacted] Dear [redacted]:  We are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced customer and have carefully reviewed all matters as expressed in the...

complaint. We have agreed to give a discount on another piece of luggage that we have in stock. However, the customer has not made another selection. I am closing out the issue, but the Executive office remains available at the telephone number listed below. Thank you. Sincerely,   Melissa U.Macy's Executive Office###-###-#### cc: [redacted]

[redacted]   [redacted]   March 13, 2017   [redacted]  [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Return policy   Dear [redacted]...

[redacted]:   It was a pleasure to speak with you on March 8, 2017, and thank you for the courtesy you extended to me regarding your complaint, which was forwarded to us by the Revdex.com.  As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns.    To clarify, our return policy states that we will accept merchandise for return within 1 year of purchase, and that the merchandise must be in saleable condition (other than manufacturer’s defect). It also notes that “Saleable” means we feel comfortable putting the item back on the floor to sell to another customer unless the return is due to a defect.   As stated, I contacted our Macy’s [redacted] store where you purchased your dress, and the Assistant Manager reviewed this matter and assured me that there is nothing in their store policy that states, if the customer received an additional 10% off for a damaged item, it is a “Final Sale”.  Also, he indicated that they usually do not sell damaged merchandise; however, if a customer wants it, they will give an additional 10% off as a courtesy, such as in the case with your dress.   Our [redacted] Store Manager also confirmed your receipt does not indicate “Final Sale”.  He also apologizes for any miscommunication by the store associate.  I can truly understand why you were requesting clarification on our return policy.  However, please know that I am happy to learn that you will be returning the dress at our [redacted] for a full store credit.   [redacted], thank you again for bringing this matter to our attention and giving me the opportunity to respond.  Macy's expects each facet of its operations to meet exceedingly high levels of service.  Your feedback is critical as it assists us in truly understanding our customers' experiences and directs our attention to areas in which we can improve our service quality. If I can be of any further assistance, please do not hesitate to contact me personally.   Sincerely,     Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com        [redacted] Store Manager

June 9, 2016[redacted]
[redacted]
[redacted]Re:  Revdex.com Complaint [redacted]       Macy’s account ending in [redacted]Dear [redacted]:  I am in receipt of your complaint forwarded to Macy’s Executive Office by the Better...

Business Bureau.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  I had hoped to discuss this matter with you personally, but unfortunately, I was informed you were unavailable when I called on May 31, 2016.  I sincerely apologize for any frustration this matter may have caused you.Our records indicate that on March 13, 2016, you called and spoke to a Customer Service Representative who placed your account in dispute for the double-charged amount of $329.98.  We received your payment of $265.00 on April 10, 2016, and on April 26, 2016, our billing adjustments team completed their research and removed the $329.98 charge from your account.  However, the New Account Discount was applied as a debit of $24.55, resulting in a balance of $20.53, to which I removed on May 31, 2016.  As of the date of this letter, your account is closed with a zero ($0.00) balance. [redacted], thank you for bringing this matter to our attention.  We understand you have a choice of where to shop and we are sorry we have disappointed you.  If I may be of additional assistance in the future, please do not hesitate to contact me.   Sincerely,Stephanie Ca.Macy's Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

July 18, 2017   [redacted]   Re: Revdex.com complaint ID [redacted]        Macy’s [redacted] account ending in [redacted]   Dear [redacted]:   We are in receipt of your...

complaint filed with the Revdex.com and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my apology for any confusion there may be in this situation regarding the allocation of payments on your Macy’s [redacted] account, and for the level of service you described receiving.   The minimum payment shown on your billing statements is the payment amount required to keep the account current, according to your payment plans. As explained in a telephone call with Macy’s [redacted] credit customer service on June 9, 2017, in order to apply an extra amount of your monthly payments to your Special Event furniture purchase, your payments must be that amount, or more, in excess of the minimum payment due. Also, when you requested that a portion of your payment be moved to the Special Event plan, a late fee was assessed because then the payment applied to your other balances was less than what was required. This also caused the account to bill past-due, which increased the minimum payment required to bring the payments current. When your payments are brought up to date, the minimum amount due will decrease accordingly.   As a courtesy to you I have adjusted the late fee of $37.00 that was applied to your account on June 20, 2017. Your payment of $450.00 was received on July 14, 2017, leaving a payment of $19.65 due by July 20, 2017. As of the date of this letter your account balance is $7,447.87, with a credit limit of $9,100.00. Also, be assured that this situation has had no negative effect on your credit report.   [redacted], thank you for this opportunity to respond. If you need assistance on another matter, feel free to contact me at the telephone number noted below.   Sincerely,     Michael J. Macy’s Executive Office ###-###-#### Extension [redacted]    cc: [redacted], Revdex.com

[redacted], We received the Revdex.com complaint for [redacted] regarding ID [redacted]. The customer stated the merchandise has an odor. We have authorized a return for this merchandise and confirmed via email to the customer. Thanks, Jon A. | Omnichannel Presidential CorrespondentOmnichannel...

Selling and Service Escalation Team | MCCS Executive Office

[redacted]   [redacted]
January 5, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
        Macy's account ending in...

[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank (DSNB). 
I apologize for any inconvenience you may have experienced.
I understand
your desire to improve your credit report by requesting that we modify the
payment history associated with the above referenced Macy's account.  It is not the Bank's policy to remove any
delinquencies from your credit report, unless it occurred as a result of a
billing dispute or bank error.  As a
credit provider, we are obligated to report the account accurately to the
credit reporting agencies, whether it is favorable or unfavorable to the
customer. 
After
researching the delinquency on your account, I found the information we
reported to be correct.  Our records
indicate we did not receive payments on the account for the May, June, August,
and September 2012 bill dates. 
The
billing statement for the period ending May 28, 2015, had a $180.29 balance,
with a $25.00 minimum payment due by June 28, 2012.  When no payment was received by this date,
your account was charged a $25.00 late fee and $3.79 interest charge in
accordance with the terms of the DSNB Credit Card Agreement.  The billing statement for the period ending June
28, 2012, had a $209.08 balance with a $75.00 minimum payment (including a
$25.00 past due amount) due by July 28, 2012. 
When no payments were received, your account continued to be charged late
fees and interest, and was reported as thirty (30) days past due to the credit
reporting agencies.  We received your
payment of $135.00 on August 28, 2012. 
Your account was charged $5.13 in interest which resulted in a balance
of $118.46 with a $25.00 minimum payment due by September 28, 2012.  When no payment was received by the due date,
the account was charged $25.00 late fee and $3.51 interest.  Those fees plus your new purchases of $83.83
resulted in a new balance of $230.80 with a $75.00 minimum payment due by
October 28, 2012.  When no payment was
received by this due date, the account was charged a $35.00 late fee and $4.69
interest resulting in a new balance of $270.49 with a $135.00 minimum payment
due by November 28, 2012.  We received
your $140.00 payment on November 9, 2012, resulting in a new balance of $134.28
with a $25.00 minimum payment due by December 28, 2012.  Copies of your statements from the billing
periods ending May 28, 2012 through November 28, 2012, are enclosed for your
reference. 
Your
monthly billing statements were sent to 1012 Willow Avenue, Apartment 4,
Hoboken, NJ 07030, which is the address that we have on file for you as your
billing address.  We had no record of
mail being returned as undeliverable by the US Postal Service until November
2014.  Please note that if your address
has changed, per the terms of the DSNB Credit Card Agreement, you agree to
notify us promptly in writing if you move or call Customer Service to provide a
change of address.
[redacted]
[redacted], unfortunately, we are unable to accommodate your request to remove the
delinquency from your credit report.  We
are sorry to disappoint you and hope that you understand we are required to
adhere to specific policies and procedures so that all of our customers are
afforded fair and consistent treatment. Thank
you for bringing this matter to our attention and giving me the opportunity to
respond.  If I may be of additional
assistance, please do not contact me at the telephone number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
Enclosures / mailed Jan. 6, 2016
cc:  [redacted],
Revdex.com

July 12, 2016[redacted]
[redacted]
[redacted]  [redacted]Re:  Revdex.com Complaint #[redacted]        Macy’s account ending in [redacted]Dear [redacted]:I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s...

Executive Office.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my personal apology for any inconvenience you experienced while addressing this issue, and for the delay in resolving your concerns.I was disappointed to learn of the issues encountered while speaking to our Credit Customer Service representatives in an attempt to resolve this matter.  Please be assured that the service you received from our staff is not typical of the level of quality customer service that we strive to provide, and we appreciate you bringing the situation to our attention.  We regret the delay you experienced regarding your request to credit $192.75 back to your Macy’s account ending in [redacted].  On April 15, 2016, I was happy to see that the Westminster, CA Store Manager was able to process the credit for the duplicate charge back to your account.  As a gesture of goodwill, our records indicate that one of our Executive Liaisons contacted you via e-mail on April 28, 2016, and she sent $50.00 in Macy’s Money which can be used at any Macy’s store.  Our records show we also applied a $10.00 credit as a courtesy to you on January 21, 2016 for your inconvenience.  [redacted], I understand you have a choice of where to shop and we are sorry this situation may have jeopardized our business relationship.  As of the date of this letter, your account is open and has a zero ($0.00) balance.  Please feel free to contact me at the telephone number noted below if I can be of further assistance. Sincerely,Alison G.Macy’s Executive Office###-###-####, extension [redacted]cc:  [redacted] Revdex.com

[redacted]   [redacted]   December 16, 2016     [redacted]   Re:   Revdex.com, Complaint ID [redacted]   Dear [redacted]:    I am in receipt of your complaint...

filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).   In researching your concerns, I found that we previously responded to a complaint you filed with the [redacted] regarding this same issue. I have enclosed a copy of that letter for your review.   To date, we have not received any copy of a credit report from you which would allow us to review this matter further.  Additionally, we do not have any record of you holding a Macy’s account or any account with DSNB. If you have any additional information that would allow us to research this matter further, you may send this information to my attention at the return address listed above.   Thank you for bringing this matter to our attention and allowing me the opportunity to respond to your concerns.   If I may be of additional assistance to you, please contact me at the telephone number listed below.   Sincerely, Stephen C. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosure   cc:  [redacted] Revdex.com

Dear [redacted], We are in receipt of Revdex.com Complaint ID [redacted].  After numerous attempts by phone and e-mail, we have not had any contact with [redacted].  We have reviewed the complaint, and we would need to gather additional information before resolving the issue.  Due to...

lack of response, we are considering the matter closed, but I have let [redacted] know that we remain available and will be happy to assist once we hear from her.  Thank you. Sincerely,Julie R.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office:  ###-###-#### Fax: ###-###-####

Dear [redacted]: We have received [redacted] complaint ID [redacted] concerning a refund that was given to her on a gift card. She requests her funds be applied back to the original method of payment. The amount of $41.87 has been applied back to the original method of payment as of 12/28/2015....

Based on this, we consider this issue resolved and closed satisfactorily. Sincerely,Michele S.Macy's Executive Office###-###-####

July 20, 2016[redacted]
[redacted]
[redacted]Re:  Revdex.com Complaint [redacted]       Macy’s account ending in [redacted] (lost)       Macy’s account ending in [redacted] (open)Dear [redacted]:  I am in receipt of your additional complaint filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a representative of Macy's Executive Office, I was asked to review and respond to your most recent inquiry on behalf of Department Stores National Bank.  I apologize for any continued frustration this matter may have caused you.  Upon your direct request, I have updated the address on your account to the address listed above.  The previous account ending in [redacted] has been reported as “lost”, therefore a new account number (ending in [redacted]) has been generated and a card will be sent to you within seven (7) to ten (10) business days.  A statement will not be sent when your account has a zero ($0.00) balance.  Once purchases are made to the account, statements will be sent to your P.O. Box noted above.  Mr. Diggs, thank you for giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,Stephanie C.Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]   [redacted]
October 23, 2015
[redacted]
Re: Revdex.com
Complaint # [redacted]
Dear
[redacted]: 
Thank
you for the courtesy extended...

during our conversation regarding the RevDex.com complaint you had filed. 
As a representative of Macy’s Executive Office, I was asked to review
and respond to your concerns on behalf of Department Stores National Bank.
I am
sorry that your payment was not applied to your account, and you had to send us
multiple copies of your bank information for our Billing Adjustments Department
to research your missing payment.  We
have applied your $80.06 payment from September 4, 2015.  This payment will appear on your next billing
statement.
Regarding
the late fees and interest charged on your account, my research confirmed that
you were charged a total of $63.00 in late fees and $4.37 in interest
charges.  On October 13, 2015, late fees
totaling $32.00 and $2.00 in interest were reversed.  I have adjusted the additional $33.37 and
since you made the $107.06 payment, these adjustments resulted in a $146.89
credit balance.  I have taken the liberty
of requesting a Credit Balance Refund Check for this amount. You should receive
this at the billing address listed above in 7 to 10 business days.
[redacted], I hope you
will view this as an isolated incident and allow us the opportunity to renew
your faith in Macy’s.  As a gesture of
goodwill, I have enclosed a $25.00 gift card to use at any of our stores or
online at macy’s.com.  If I may be of
additional assistance, feel free to contact me at the telephone number listed
below.
Sincerely,
Andrea H.
Macy's Executive Office
###-###-####
Enclosure - mailed under separate cover 10/23/15
CC: [redacted], Revdex.com

[redacted]   [redacted]
February 1, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID #[redacted]
       Macy’s Rebates
Dear
[redacted]: ...


I am
in receipt of your complaint forwarded to Macy’s Executive Office by the RevDex.com.  As a representative of this
office, I was asked to review and respond to your concerns.  Thank you for the courtesy you extended to me
during our phone conversation on January 28, 2016.  Please accept my sincere apology for any
inconvenience you may have experienced.
Our
product rebate form for Black Friday 2015 lists the [redacted] Power Blender and
Cusinart 3-Speed Hand Mixer under the offer number [redacted].  The [redacted] Rocket Blender and [redacted] 5 QT.
Programmable Slow Cooker are listed under offer number [redacted].  Per the rebate form, there is a limit of ‘one
per household per offer’, meaning that if you purchase more than one item under
the same offer number, only one product per offer qualifies for a rebate.  When applying this to your purchases, you
qualified for a rebate on one of the [redacted] and one of the [redacted] products for
a total of $22.00.  A copy of the rebate
form is enclosed for your reference.
In
reviewing your rebate status, a $24.00 rebate for the two [redacted] products was
issued by our rebate team and sent on January 26, 2016, to the address noted
above.  Please allow up to 30 days to
receive your rebate.  As a gesture of
goodwill, I have enclosed $25.00 in Macy’s Money that may be used at any Macy’s
store on a future purchase.
[redacted], thank you for bringing this matter to our attention.  If I may be of further assistance, please
contact me at the telephone number listed below.
Sincerely,
Stephanie C.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosures / mailed Feb.1, 2016
cc: [redacted], Revdex.com

November 30, 2016[redacted]re: Revdex.com Complaint ID #[redacted]Dear [redacted]: I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review and...

respond to your concerns. Thank you for your courtesy when we spoke on November 30, 2016.On behalf of Macy's, please accept my sincere apology for any inconvenience you experienced as a result of the authorization holds placed on your account. Our records show that on November 23, 2016, you placed an order online which totaled $65.61. As you know, when an order is placed online or by telephone, the amount of the order is wired electronically to your credit card's issuing bank. The bank will place an authorization hold on your account for the amount of the purchase pending the actual charge. The amount of time for a hold to be released can vary from one bank to another. Additionally, it is possible that an order can generate multiple authorization holds. However, your card is not charged until the merchandise has shipped from the fulfillment center; therefore, any funds held by your bank are not transferred to us.The amount we actually charged was $43.18 for the first shipment. The second shipment was not due to be shipped out until January 10, 2017 so it would not be charged $22.43 until the shipment date. The authorization hold would stay on the account until the second shipment is shipped or cancelled to ensure that funds are available when the item is ready to ship. Due to the hardship and inconvenience, we have cancelled shipment 002 for [redacted] with your approval on November 30, 2016 so that the authorization can drop off. The authorization hold will drop off depending on your credit card's issuing bank timeframe. We have replaced the order for the [redacted] on Reservation number [redacted] at no charge to you. [redacted], thank you for bringing your concerns to my attention and giving me the opportunity to respond. If you have any additional questions regarding the authorization holds process or your order, please feel free to contact me at the telephone number listed below. Sincerely,Carrie R.Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted]

December 12, 2017 [redacted]Marketplace Resource ConsultantCincinnati Revdex.com Dear [redacted]:  I am in receipt of complaint ID: [redacted]. I have reviewed the consumer's account, and verified fraud-related issues. The $18.99 charge has been removed from the account, which now has a zero balance. I will be sending a $25 Macy's gift as a token of apology for the inconvenience experienced.  At this time, Macy's will consider this matter closed. Sincerely,  Steven A.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-####

[redacted]   [redacted]
February 3, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com Complaint [redacted]
       Macy’s account ending in...

[redacted]
Dear
Ms. Taggart: 
I am
in receipt of your complaint forwarded to Macy’s Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.  I had
hoped to discuss this matter with you personally; however, I was unable to
reach you. Please accept my sincere
apology for any inconvenience this may have caused you.
Macy’s offers a new account discount
to individuals who apply for and are approved for a new Macy’s account.  Upon review, I found that you opened your
account on August 14, 2015, and made a furniture purchase the same day of
$1,389.93.  Unfortunately a new account
discount was not applied; therefore, I have credited the $100.00 discount on
your account. As of the date of this
letter, your account has a $100.00 credit balance.  You may apply this credit balance towards
future purchases, or call the number listed on the back of your card and
request a credit balance refund check.
Thank
you again for bringing this matter to our attention and giving me the
opportunity to reply.  Your business is
important to us, as well as appreciated. 
Do not hesitate to call me at the telephone number listed below if I may
be of further assistance. 
Sincerely,
Stephanie C.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted],
Revdex.com

June 22, 2016 [redacted]  
[redacted] 
[redacted]  Re:  Revdex.com Complaint [redacted]        Macy’s account ending in [redacted] Dear [redacted]:  We are in receipt of your reply to our response to the Revdex.com and forwarded to Macy’s Executive Office.  I was asked to review and respond to your continued concerns on behalf of Department Stores National Bank.  I regret that you feel our original response did not fully address your complaint.  Our position as outlined to you in our correspondence dated May 12, 2016, has not changed.  As stated in that letter, we have no record of your account ever being enrolled in automatic payments.  We have no account notes indicating telephone calls were received by our credit offices in October 2015.  The subsequent late fees and interest charges are being properly assessed to your account in accordance with the Department Stores National Bank Credit Card Agreement, and we must decline your request to remove any additional fees.  As of the date of this letter, your account is closed with an outstanding balance of $322.98 and a minimum payment due of $263.42 (including a $216.00 past due amount) is due by July 8, 2016.  We regret any frustration this matter may have caused you.  If I may be of assistance on another matter, feel free to contact me.  Sincerely,Michael J.Macy's Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please forward the following message to Macy's:[redacted] - I received your voice mail left about a week ago advising you would help me get through to Plentis and complete the registration of my Plentis account.  Here's the problem.  I work full time, in a demanding job that often requires overtime, and sometimes travel.  I have already made several phone calls to Macy's and spent at least 1-2 hours on the phone waiting on hold and then talking with various Macy's reps.  I cannot call you during business hours because I work full time and I can't call you after business hours, can I.  If and when I find I have the time to make yet another call to Plentis and/or Macys to get this resolved, I'll try to get it resolved, now that I have my Plentis account number.  Meanwhile, I've given up, and I won't be shopping at Macy's anytime soon - if I ever shop at Macy's again.The hassle, frustration and aggravation of dealing with Macys is just not worth it.  No wonder your stock is plunging.  Macy's really needs to consider whether partnering up with an outside vendor to offer so-called "benefits" was a good idea.  Because the "benefit" is just a lure to get more customers, who unknowingly and unsuspectingly will discover it's such a hassle to deal with and use that ultimately, it's not worth it.  In the end, Macy's may generate more bad will than good will with this sales "tactic".  Macy's really should think this over.  Yours most very sincerely,
[redacted]

May 16, 2016[redacted]Re:  Revdex.com Complaint [redacted]       Macy’s account ending in [redacted]Dear [redacted]:  I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com....

 As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  I apologize for any frustration this matter may have caused you.Upon review of your account, I found your billing statement for the period ending October 5, 2015, shows a purchase made on September 5, 2015 for a total of $31.01.  We received a payment by phone on September 6, 2015, for the amount of $31.01, which brought your balance to zero ($0.00).  On your billing statement for the period ending November 4, 2015, shows a $27.05 balance with a $27.00 minimum payment due by December 1, 2015, from a purchase made on October 12, 2015.  When no payment was received by this date, your account was charged a $27.00 late fee and $2.00 interest charge in accordance with the terms of the Department Stores National Bank Credit Card Agreement.  The billing statement for the period ending December 4, 2015, had a $56.05 balance with a $56.05 minimum payment due by January 1, 2016.  When no payments were received, your account continued to be charged late fees ($37.00) and interest ($2.00), and was reported as thirty (30) days past due to the credit reporting agencies.  We received your payment of $27.05 on January 28, 2016, which brought your account to a current status.  On that same date, a credit for late fees totaling $64.00, and interest charges totaling $4.00 were applied to your account as a courtesy to you during your telephone conversation with a representative.  On March 5, 2016, we credited the interest charges ($4.00) that were posted to your account for the months of January and February 2016.  As of the date of this letter, your account is closed with a zero ($0.00) balance. Upon further review, on April 25, 2016 I found our internal records were cleared of any delinquency associated with this issue during your conversation with a representative, and we have requested the credit reporting agencies update their records and delete any history of delinquency from the time period of December 2015 through January 2016.  Please allow the agencies approximately thirty (30) days to make the necessary corrections to update their files.  Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,Regina M.Macy's Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com