Macy's Department Store

The order is for a disposable parts order for equipment that was not supplied by Soma.   [redacted] has quoted disposable parts pricing with estimated shipping costs.   When the disposables arrived and the actual shipping was revised from the estimated shipping the customer refuses to...

pay the difference.    Soma is working on a 10% margin on disposable items for capital equipment that we did not supply.   We would be happy to eliminate our profit margin of $40.00  but we have no control over the shipping costs from the USA to [redacted]   IF that is not acceptable to the customer we would be happy to cancel the entire disposable order.   Furthermore, We would had liked to eliminate the entire shipping cost difference but since we have no control over the shipping companies we simply cannot.    Hopefully this clears the shipping misunderstanding for all involved.