My friend, who speaks very little English recently bought a car at White Plains HondaShe was sold a $4,extended warranty and $wheel coverage without explaining the cost of these items, and asked for my help- $5,is a lot of money to this woman, and she was clearly taken advantage of In the last week and a half I have sent emails to the sales person, the general manager, and the finance manager, and I have left messages for the sales manager I have not had a single reply to my phone calls or emails Buyer beware of this dealership!
It was a nightmare experience for me , my friend and my wifeThey gave us a "Out the door "quote for Honda CRV touring, which I was not sure initially , so we walked out But just minutes later , we decided to go back to the same store for the same carThey started processing our dealWe were taken to the finance department, they gave us a receipt which was dollar more than out of the door price we finalized earlierWe went to manager , Chris P*** , to discuss about the new priceHe started yelling and told us that he never promised out the door price and that we were lyingFinally we settled on new price and went to finance department againThe finance guy had worst attitude than the manager P***He started conversation , saying my credit score (***) is not good enough and does not have any home loans and other big loansHe showed me a paper saying american Honda and chase has both denied to finance my carHe finally told me that capital one is going to finance my loan on his request as he had some friends thereHe then told me my monthly premium would be dollars for next monthsI asked him to explain in detail and his response was " what do you mean explain"?" when I looked at his computerHe has charged dollars for the Honda service and APR was 6.67%Then finally we decided to walk out after the conversation seemed non negotiableIt was the worst customer service I have ever received in the USAIf I could, I would give zero rating
This dealership is the WORSE dealership I have ever dealt withThey sold me a vehicle approximately months ago During the process of me buying this vehicle , I informed the sales Rep mamood that I was moving to another stateAlthough I don’t know why he didn’t register my car to my new state at that timeI am now needing a documentation requested by the state of Pennsylvania to register my vehicle and the dealership will not provide it to meI have spoken to GM Louis and he has given me the run around saying that the letter will be ready Day after and I am still waitingThey will take your money for a sale but they will not doing ANYTHING to help youCustomer service is terrible , even down to the general manager!!!! DO NOT BUY WITH THIS DEALERSHIP !! I will be sure to keep everyone that I know away from this place
My friend, who speaks very little English recently bought a car at White Plains HondaShe was sold a $4,extended warranty and $wheel coverage without explaining the cost of these items, and asked for my help- $5,is a lot of money to this woman, and she was clearly taken advantage of In the last week and a half I have sent emails to the sales person, the general manager, and the finance manager, and I have left messages for the sales manager I have not had a single reply to my phone calls or emails Buyer beware of this dealership!
I brought my CRV in for an oil change & transmission fluid checkMy last oil change & transmission fluid change was only a couple of months ago and have driven less than milesThen why do I change the oil again?
During my last visit the technician called me to the service area, gave me a list of things to fix urgently, or even my life can be in dangerThings included changing some parts on the front driver side wheel, and also its ABS sensorWhen I said no to it, he was very unhappy So what did he do to my car? NOTHING Exactly nothing, He did not change the oil or transmission fluidI paid for a service which was never done
When I took my car to another garage for a tire rotation a month ago, they said I need an oil change I also asked them to check the transmission oil and they said they don’t see any sign it was replacedThen a couple of weeks ago, the Schedule Maintenance light started to blinkThis comes on every miles for CRV if the oil filter was not replaced This happened to me ONLY ONCE during the last yearsAnd that was for the very first service This further confirms my doubt that the oil was never changed
I recently began leasing a Honda Civic from White Plains HondaI brought my old car in and was told that the travalue was 2,After some negotiation, my sales associate told me that they would take another dollars off of the list price of the carI agreed, and was told that my monthly payments would be dollarsHours later, when I finally sat down with financial services, I was told that due to my credit score, my monthly payments would now be dollarsI was ready to leave, but was then offered a month maintenance plan (valued at 965.00) for freeI accepted and signed the contractLater that day, when looking up information on my lease agreement, I noticed that neither one of those promises were keptThe was not removed from the list price, and the maintenance plan was not given to me for freeI contacted White Plains Honda and asked for clarification, and was told "That's just the way it's written up"That didn't sound right to me, so I contacted the
during our process of a car purchasing, focusing in a fully loaded suv awdmy husband *** sent emails to several dealers as well as to Honda of White Plains/ a lady name Kaity reached out to himafter few emails back and forth, Kaity delivered an email that stated that her manager chris paccepted an offer of 30.000$$$ for a Honda CRV Touring ***, asked Kaity to confirm if OTD means all includedKaity got back to me and stated R.E.C.O.F.I.R.M.E.D
my husband cc the email and ask me when I will be available to arrivei confirmed Saturday morning9:15am which was the following daywe decided to spend the night at yonkers, where my mother lives***, who was supposed to come with me to the dealer, received a call during the evening that he need to show up at work On Saturday morning I woke up 5.30am to drive *** to his office in downtown Manhattan, I then drove back to the Yonkers to prepare my little girlwe left the house at 845amand arrived around 925ama guy named chris was waiting at the doorthe minute I entered her rushed me to speak up and if I need help, I said that I am looking for chris, I checked my email to see the last name, he said he is the one and referred me to Migueli asked Miguel if it is ok that I parked in GMC, he asked if I can drive the car to Honda's parking lotand ididwhen I came back chris was sitting in Miguels chair and said "* *** ** **" touring is very expensive
I was shocked!!! I could not believei said: Kaity confirmed several times, Chris saying he doesnt know about it, Kaity never informed himi was very mad, I asked to speak with a manager, chris cried he is the manageri told him few times why did she confirmedhe said again he did not know about ithe then started to say about me, ** *** ** *** * *** *** *** *** *** *** ** *** *** *** *** *** ** *** ** ** * *** *** *** *** *** ** ** ***but all the emails were printed infront of him
he got up and miguel took the sitafter yelling at him I left the dealership furious and angry and shocked, I immediately called my husband, who got even angrier and sent Kaity inappropriate email
*** could not believehe knew what dealers can do, the reason he confirmed with Kaity what means O.T.D
he told her his wife is not going to talk about money and I am only coming with the cash to pay and so sign papers needed
I called Kaity to confront her, she told me Chirs did confirm times $30, otdshe then said * *** *** ** *** *** *** ** *** *** *** *** *** ** *** ** *** *** ***she hang up on me
I met a lot of people in my life, I never believed how dirty can a person bechris and kaily acted the dirtiest I have ever seen
I started the process Friday evening with no sleep, rushing to finish, packing up stuff to stay over, driving back and forth NYC YONKERS WHITE PLAINS spending gas and time, thousands of dollars in my backpack - and one chris blows it up with an extremely unprofessional showit is ok to be an aggressive sales man, does it mean being non human
I wish this email will be well read, and addressed to the relevant people
My friend, who speaks very little English recently bought a car at White Plains HondaShe was sold a $4,extended warranty and $wheel coverage without explaining the cost of these items, and asked for my help- $5,is a lot of money to this woman, and she was clearly taken advantage of In the last week and a half I have sent emails to the sales person, the general manager, and the finance manager, and I have left messages for the sales manager I have not had a single reply to my phone calls or emails Buyer beware of this dealership!
It was a nightmare experience for me , my friend and my wifeThey gave us a "Out the door "quote for Honda CRV touring, which I was not sure initially , so we walked out But just minutes later , we decided to go back to the same store for the same carThey started processing our dealWe were taken to the finance department, they gave us a receipt which was dollar more than out of the door price we finalized earlierWe went to manager , Chris P*** , to discuss about the new priceHe started yelling and told us that he never promised out the door price and that we were lyingFinally we settled on new price and went to finance department againThe finance guy had worst attitude than the manager P***He started conversation , saying my credit score (***) is not good enough and does not have any home loans and other big loansHe showed me a paper saying american Honda and chase has both denied to finance my carHe finally told me that capital one is going to finance my loan on his request as he had some friends thereHe then told me my monthly premium would be dollars for next monthsI asked him to explain in detail and his response was " what do you mean explain"?" when I looked at his computerHe has charged dollars for the Honda service and APR was 6.67%Then finally we decided to walk out after the conversation seemed non negotiableIt was the worst customer service I have ever received in the USAIf I could, I would give zero rating
This dealership is the WORSE dealership I have ever dealt withThey sold me a vehicle approximately months ago During the process of me buying this vehicle , I informed the sales Rep mamood that I was moving to another stateAlthough I don’t know why he didn’t register my car to my new state at that timeI am now needing a documentation requested by the state of Pennsylvania to register my vehicle and the dealership will not provide it to meI have spoken to GM Louis and he has given me the run around saying that the letter will be ready Day after and I am still waitingThey will take your money for a sale but they will not doing ANYTHING to help youCustomer service is terrible , even down to the general manager!!!! DO NOT BUY WITH THIS DEALERSHIP !! I will be sure to keep everyone that I know away from this place
My friend, who speaks very little English recently bought a car at White Plains HondaShe was sold a $4,extended warranty and $wheel coverage without explaining the cost of these items, and asked for my help- $5,is a lot of money to this woman, and she was clearly taken advantage of In the last week and a half I have sent emails to the sales person, the general manager, and the finance manager, and I have left messages for the sales manager I have not had a single reply to my phone calls or emails Buyer beware of this dealership!
I brought my CRV in for an oil change & transmission fluid checkMy last oil change & transmission fluid change was only a couple of months ago and have driven less than milesThen why do I change the oil again?
During my last visit the technician called me to the service area, gave me a list of things to fix urgently, or even my life can be in dangerThings included changing some parts on the front driver side wheel, and also its ABS sensorWhen I said no to it, he was very unhappy So what did he do to my car? NOTHING Exactly nothing, He did not change the oil or transmission fluidI paid for a service which was never done
When I took my car to another garage for a tire rotation a month ago, they said I need an oil change I also asked them to check the transmission oil and they said they don’t see any sign it was replacedThen a couple of weeks ago, the Schedule Maintenance light started to blinkThis comes on every miles for CRV if the oil filter was not replaced This happened to me ONLY ONCE during the last yearsAnd that was for the very first service This further confirms my doubt that the oil was never changed
I recently began leasing a Honda Civic from White Plains HondaI brought my old car in and was told that the travalue was 2,After some negotiation, my sales associate told me that they would take another dollars off of the list price of the carI agreed, and was told that my monthly payments would be dollarsHours later, when I finally sat down with financial services, I was told that due to my credit score, my monthly payments would now be dollarsI was ready to leave, but was then offered a month maintenance plan (valued at 965.00) for freeI accepted and signed the contractLater that day, when looking up information on my lease agreement, I noticed that neither one of those promises were keptThe was not removed from the list price, and the maintenance plan was not given to me for freeI contacted White Plains Honda and asked for clarification, and was told "That's just the way it's written up"That didn't sound right to me, so I contacted the
during our process of a car purchasing, focusing in a fully loaded suv awdmy husband *** sent emails to several dealers as well as to Honda of White Plains/ a lady name Kaity reached out to himafter few emails back and forth, Kaity delivered an email that stated that her manager chris paccepted an offer of 30.000$$$ for a Honda CRV Touring ***, asked Kaity to confirm if OTD means all includedKaity got back to me and stated R.E.C.O.F.I.R.M.E.D
my husband cc the email and ask me when I will be available to arrivei confirmed Saturday morning9:15am which was the following daywe decided to spend the night at yonkers, where my mother lives***, who was supposed to come with me to the dealer, received a call during the evening that he need to show up at work On Saturday morning I woke up 5.30am to drive *** to his office in downtown Manhattan, I then drove back to the Yonkers to prepare my little girlwe left the house at 845amand arrived around 925ama guy named chris was waiting at the doorthe minute I entered her rushed me to speak up and if I need help, I said that I am looking for chris, I checked my email to see the last name, he said he is the one and referred me to Migueli asked Miguel if it is ok that I parked in GMC, he asked if I can drive the car to Honda's parking lotand ididwhen I came back chris was sitting in Miguels chair and said "* *** ** **" touring is very expensive
I was shocked!!! I could not believei said: Kaity confirmed several times, Chris saying he doesnt know about it, Kaity never informed himi was very mad, I asked to speak with a manager, chris cried he is the manageri told him few times why did she confirmedhe said again he did not know about ithe then started to say about me, ** *** ** *** * *** *** *** *** *** *** ** *** *** *** *** *** ** *** ** ** * *** *** *** *** *** ** ** ***but all the emails were printed infront of him
he got up and miguel took the sitafter yelling at him I left the dealership furious and angry and shocked, I immediately called my husband, who got even angrier and sent Kaity inappropriate email
*** could not believehe knew what dealers can do, the reason he confirmed with Kaity what means O.T.D
he told her his wife is not going to talk about money and I am only coming with the cash to pay and so sign papers needed
I called Kaity to confront her, she told me Chirs did confirm times $30, otdshe then said * *** *** ** *** *** *** ** *** *** *** *** *** ** *** ** *** *** ***she hang up on me
I met a lot of people in my life, I never believed how dirty can a person bechris and kaily acted the dirtiest I have ever seen
I started the process Friday evening with no sleep, rushing to finish, packing up stuff to stay over, driving back and forth NYC YONKERS WHITE PLAINS spending gas and time, thousands of dollars in my backpack - and one chris blows it up with an extremely unprofessional showit is ok to be an aggressive sales man, does it mean being non human
I wish this email will be well read, and addressed to the relevant people