Machir Reviews (%countItem)
Machir Rating
Address: 124 Opportunity Rd, Camdenton, Missouri, United States, 65020
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After purchasing the biometric safe and after myself as well as 5 other adults had meticulously followed the directions, my 1 year old easily open it. I have see nothing but review after review from other costumers seeing the same thing. I attempted the only phone number available and it is a fax. They do not respond to email. Am I now stuck with a safe that does not work?
We became aware of the complaint on Friday, March 27, after receiving a letter in the mail from the Revdex.com. I called the Revdex.com that day to find out the issue and was sent an email that gave me access to the complaint. After reviewing the comments and digging into why we had not had any other notice of the complaint, we figured out that the Machir website had an incorrect phone number listed, our fax number, and the contact email was going to a former employee who left suddenly for health reasons and the contact email had not been updated.
An email was sent to the purchaser of the safe apologizing for the delay in responding along with a set of updated instructions as well as a tutorial video on how to program the safe. The purchaser responded saying that they were not expecting a video and did not watch it in case it was spam. They said they returned the product.A response email to the purchaser was sent on Tuesday, March 31, 2020, offering to send them a new safe as we would really like to take care of them. As of today, we have not received a response.