Mabry's Garage and Towing

The young man making the complaint had his vehicle towed by the police department because he was a repeat offender w/a suspended license he was following individuals on the road as if he was a police officer ready to pull a vehicle over becoming a distraction and hazard to others When we became in possession of the vehicle the driver advised him that he had another tow and should be back around 2:if he wanted to pay the towing fee and obtain his vehicle He was advised that the office is closed on the weekends and that he would only be able to retrieve his vehicle on a "on-call" basis when someone became available He then at that time stated that he did not have any money and would contact us when he did He called Saturday stating he was ready to pick up his vehicle and he was told at that time once a driver became available that they would contact him He proceeded to call over timesAnd when the dispatcher asked him to stop and wait for someone to become available he stated "bh fk you and watch what happens when you see me" The dispatcher then contacted the police department and made them aware of the situation They stated that he had contacted them several times and they made him aware that he would have to wait until a driver became available The officer then stated that since he has made such threats that he would have to come during business hours, that after hour release is not an option when threats are being made and to contact them when he does come into the business I have phone records of the numerous calls and the police department made notes of the individuals that he contacted, persisting and demanding for them to shut down the business He then contacted the state police for the law stating that he has to pay for a tow Once he came into the office on MondayHe was charged the regular fee of $***for the tow and $**for day of storage Totaling $***Payment was made in cash The vehicle was released and he left out the building swearing and using profanity I am very sorry that this individual broke the law and had his vehicle towed per the order of the [redacted] Police Department but we did our very best to try and accommodate him so he could retrieve the vehicle but when he started to make threats we did as advised from the police department and that is to release it during the day during business hours with assistance if needed For further questions feel free to contact [redacted] at [redacted] Thank you for your time in advance

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution Regards, [redacted]

we were contacted by the Petersburg police department on 5/1/around 12:to the scene of an accidentit was raining on this particular night and when the driver arrived the vehicle had been abandoned in someone's yard, stuck in the mud with a portion of the vehicle wedged up against a tree the driver proceeded for over minutes to retrieve the vehicle by providing a winch service to pull the vehicle out of the ditch and from against the tree the police department at this time did not have any record of the vehicle being reported stolen so they advised to store the vehicle the owner contacted us Monday asking the details of how to obtain his vehiclehe was told the bill was $w/a breakdown explaining the amount being $for the tow, $for clean up/winch/recovery service, and $a day storage equaling $(days of storage)He came to the place of business the following Tuesday and stated that he had no insurance and that the vehicle was stolen although he never reported it stolen to the police prior to the accident He then asked if he could retrieve his items and he was told that if he could at least pay for the tow in the amount of $to reimburse the driver that he may obtain his personal items he was not happy with that and stated that we were treating him unfair due to previous complaints We explained to him that we are in the business of treating every one fair and that then we also gave him a copy of the VA statue that states that personal items/payment for towing if not retrieved/paid becomes a civil matter between him and the towing companywe also explained that the reason it becomes a civil matter is because in most cases when an individual who does not have insurance once they retrieve their items they then abandon the vehicle on the property and then it becomes a legal issue for the towing company to obtain a mechanics and storage lien, try and notify owners/lienholders and try to obtain fees for services, once those methods are exhausted then the towing company has to at the company expense dispose of the vehicleend result a loss for the company he then stated that he didn't have any money which is why he didn't have insurancewe then directed him to a business in Petersburg that try to help those in situations of such mattershe didn't want to hear that eitherhe then stormed out of the business stating that he was going to get us and using threats that are not allowed in a public place of business I am sorry if he feels that we are being unfair but we are operating our business according to the Virginia law/statue and they also advised him of this at the Petersburg police department if the individual can pay the fee for towing within the next few days he is more than welcome to retrieve his items from vehicle before we start the storage lien process thanks for your time and feel free to contact us for any further questions

we were contacted by the *** police department on 5/1/around 12:to the scene of an accidentit was raining on this particular night and when the driver arrived the vehicle had been abandoned in someone's yard, stuck in the mud with a portion of the vehicle wedged up against a
tree. the driver proceeded for over minutes to retrieve the vehicle by providing a winch service to pull the vehicle out of the ditch and from against the tree. the police department at this time did not have any record of the vehicle being reported stolen so they advised to store the vehicle. the owner contacted us Monday asking the details of how to obtain his vehiclehe was told the bill was $***w/a breakdown explaining the amount being $***for the tow, $***for clean up/winch/recovery service, and $**a day storage equaling $**(days of storage)He came to the place of business the following Tuesday and stated that he had no insurance and that the vehicle was stolen although he never reported it stolen to the police prior to the accident. He then asked if he could retrieve his items and he was told that if he could at least pay for the tow in the amount of $***to reimburse the driver that he may obtain his personal items. he was not happy with that and stated that we were treating him unfair due to previous complaints. We explained to him that we are in the business of treating every one fair and that then we also gave him a copy of the ** statue that states that personal items/payment for towing if not retrieved/paid becomes a civil matter between him and the towing company. we also explained that the reason it becomes a civil matter is because in most cases when an individual who does not have insurance once they retrieve their items they then abandon the vehicle on the property and then it becomes a legal issue for the towing company to obtain a mechanics and storage lien, try and notify owners/lienholders and try to obtain fees for services, once those methods are exhausted then the towing company has to at the company expense dispose of the vehicleend result a loss for the company. he then stated that he didn't have any money which is why he didn't have insurancewe then directed him to a business in *** that try to help those in situations of such mattershe didn't want to hear that eitherhe then stormed out of the business stating that he was going to get us and using threats that are not allowed in a public place of business. I am sorry if he feels that we are being unfair but we are operating our business according to the Virginia law/statue and they also advised him of this at the *** police department. if the individual can pay the fee for towing within the next few days he is more than welcome to retrieve his items from vehicle before we start the storage lien process. thanks for your time and feel free to contact us for any further questions

The young man making the complaint had his vehicle towed by the police department because he was a repeat offender w/a suspended license he was following individuals on the road as if
he was a police officer ready to pull a vehicle over becoming a distraction and hazard to others.
When we became in possession of the vehicle the driver advised him that he had another tow and should be back around 2:00 if he wanted to pay the towing fee and obtain his vehicle. He was advised that the office is closed on the weekends and that he would only be able to retrieve his vehicle on a "on-call" basis when someone became available. He then at that time stated that he did not have any money and would contact us when he did. He called Saturday stating he was ready to pick up his vehicle and he was told at that time once a driver became available that they would contact him. He proceeded to call over timesAnd when the dispatcher asked him to stop and wait for someone to become available he stated "bh fk you and watch what happens when you see me". The dispatcher then contacted the police department and made them aware of the situation. They stated that he had contacted them several times and they made him aware that he would have to wait until a driver became available. The officer then stated that since he has made such threats that he would have to come during business hours, that after hour release is not an option when threats are being made and to contact them when he does come into the business.
I have phone records of the numerous calls and the police department made notes of the individuals that he contacted, persisting and demanding for them to shut down the business. He then contacted the state police for the law stating that he has to pay for a tow.
Once he came into the office on MondayHe was charged the regular fee of $for the tow and $for day of storage. Totaling $Payment was made in cash. The vehicle was released and he left out the building swearing and using profanity.
I am very sorry that this individual broke the law and had his vehicle towed per the order of the Petersburg Police Department but we did our very best to try and accomadate him so he could retrieve the vehicle but when he started to make threats we did as advised from the police department and that is to release it during the day during business hours with assistance if needed.
For further questions feel free to contact *** *** at *** ***
Thank you for your time in advance

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] This Company has told numerous of lies about fees because I was told within hours my car was $so that shows they added two days of storage fees already in priceI never stormed out or cursed at themThey were unprofessional and rude to meThey lie about things that never happen and the owner told me and my mom he got bruised and had to use two tow trucksAs you see he is a liarI want them red flagged and shutdownNo Business like this needs to be around taking people belongings and treating victims to crime like they are the criminalThe car title has a lien on it so they can't sell the car anyway it belongs to a loan company
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution
Regards,
*** ***

we were contacted by the Petersburg police department on 5/1/around 12:to the scene of an accidentit was raining on this particular night and when the driver arrived the vehicle had been abandoned in someone's yard, stuck in the mud with a portion of the vehicle wedged up against a
tree. the driver proceeded for over minutes to retrieve the vehicle by providing a winch service to pull the vehicle out of the ditch and from against the tree. the police department at this time did not have any record of the vehicle being reported stolen so they advised to store the vehicle. the owner contacted us Monday asking the details of how to obtain his vehiclehe was told the bill was $w/a breakdown explaining the amount being $for the tow, $for clean up/winch/recovery service, and $a day storage equaling $(days of storage)He came to the place of business the following Tuesday and stated that he had no insurance and that the vehicle was stolen although he never reported it stolen to the police prior to the accident. He then asked if he could retrieve his items and he was told that if he could at least pay for the tow in the amount of $to reimburse the driver that he may obtain his personal items. he was not happy with that and stated that we were treating him unfair due to previous complaints. We explained to him that we are in the business of treating every one fair and that then we also gave him a copy of the VA statue that states that personal items/payment for towing if not retrieved/paid becomes a civil matter between him and the towing company. we also explained that the reason it becomes a civil matter is because in most cases when an individual who does not have insurance once they retrieve their items they then abandon the vehicle on the property and then it becomes a legal issue for the towing company to obtain a mechanics and storage lien, try and notify owners/lienholders and try to obtain fees for services, once those methods are exhausted then the towing company has to at the company expense dispose of the vehicleend result a loss for the company. he then stated that he didn't have any money which is why he didn't have insurancewe then directed him to a business in Petersburg that try to help those in situations of such mattershe didn't want to hear that eitherhe then stormed out of the business stating that he was going to get us and using threats that are not allowed in a public place of business. I am sorry if he feels that we are being unfair but we are operating our business according to the Virginia law/statue and they also advised him of this at the Petersburg police department. if the individual can pay the fee for towing within the next few days he is more than welcome to retrieve his items from vehicle before we start the storage lien process. thanks for your time and feel free to contact us for any further questions

I do want to again apologize to this customer for the situation that happen on 4/8/ When the customer was told that someone will come back at 2am he advised the dispatcher that he did not have the monies to get his car He continued to call and a the dispatcher that was rude to him
was let go this morning When the customer came to the actual building this morning I apologized for any inconvenience that had occurred since his car was not available He was only charged $*** for the tow and one day of storage which was a total amount of ***.00$ The customer thanked us for the reduction in charges and left satisfied with how things where resolved

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution
Regards,*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] This Company has told numerous of lies about fees because I was told within hours my car was $*** so that shows they added two days of storage fees already in priceI never stormed out or cursed at themThey were unprofessional and rude to meThey lie about things that never happen and the owner told me and my mom he got bruised and had to use two tow trucksAs you see he is a liarI want them red flagged and shutdownNo Business like this needs to be around taking people belongings and treating victims to crime like they are the criminalThe car title has a lien on it so they can't sell the car anyway it belongs to a loan company
Regards,*** ***

The young man making the complaint had his vehicle towed by the police department because he was a repeat offender w/a suspended license he was following individuals on the road as if he was a police officer ready to pull a vehicle over becoming a distraction and hazard to others. When we became in possession of the vehicle the driver advised him that he had another tow and should be back around 2:00 if he wanted to pay the towing fee and obtain his vehicle. He was advised that the office is closed on the weekends and that he would only be able to retrieve his vehicle on a "on-call" basis when someone became available. He then at that time stated that he did not have any money and would contact us when he did. He called Saturday stating he was ready to pick up his vehicle and he was told at that time once a driver became available that they would contact him. He proceeded to call over timesAnd when the dispatcher asked him to stop and wait for someone to become available he stated "bh fk you and watch what happens when you see me". The dispatcher then contacted the police department and made them aware of the situation. They stated that he had contacted them several times and they made him aware that he would have to wait until a driver became available. The officer then stated that since he has made such threats that he would have to come during business hours, that after hour release is not an option when threats are being made and to contact them when he does come into the business. I have phone records of the numerous calls and the police department made notes of the individuals that he contacted, persisting and demanding for them to shut down the business. He then contacted the state police for the law stating that he has to pay for a tow. Once he came into the office on MondayHe was charged the regular fee of $***for the tow and $**for day of storage. Totaling $***Payment was made in cash. The vehicle was released and he left out the building swearing and using profanity. I am very sorry that this individual broke the law and had his vehicle towed per the order of the *** Police Department but we did our very best to try and accommodate him so he could retrieve the vehicle but when he started to make threats we did as advised from the police department and that is to release it during the day during business hours with assistance if needed. For further questions feel free to contact *** *** at *** ***Thank you for your time in advance