Maalaea Bay Realty & Rentals, LLC

This guest that filed a complaint was sent a reservation confirmation with arrival instructions at time of reservation detailing the check in proceduresWe do not say anywhere that guest has to check in the next dayWe do not advertise anywhere that we have central air conditioningOur advertisement states that there is an In Wall AC unit which is rarely neededUnfortunately, this guest stayed during the hottest record setting period for this part of the islandAnywhere, they would have stayed would have been the same situation, unless you can find central AC which is rare to find in condo rentals on MauiThe AC unit we have rarely ever gets turned on because of the natural trade wind flow of air we get from mother nature on this part of the islandThe In Wall AC unit was in good working order during this guest stay Guest made this booking directly with the owner and has all owner contact information but never contacted the owner to notify us of any problemIf they had, we would have worked with them immediately to resolve any issues or refund the unused balance of their stayWe were not notified until weeks after their night stayIt is unreasonable for a guest to expect a refund for hot weather and especially after the guest had use of the condo for nights without contacting the owner directlyMost of our guests are return visitors that have been staying with us for over years and keep coming back to stay in our unitSincerely,

This guest that filed a complaint was sent a reservation confirmation with arrival instructions at time of reservation detailing the check in procedures. We do not say anywhere that guest has to check in the next day. We do not advertise anywhere that we have central air conditioning. Our...

advertisement states that there is an In Wall AC unit which is rarely needed. Unfortunately, this guest stayed during the hottest record setting period for this part of the island. Anywhere, they would have stayed would have been the same situation, unless you can find central AC which is rare to find in condo rentals on Maui. The AC unit we have rarely ever gets turned on because of the natural trade wind flow of air we get from mother nature on this part of the island. The In Wall AC unit was in good working order during this guest stay.  Guest made this booking directly with the owner and has all owner contact information but never contacted the owner to notify us of any problem. If they had, we would have worked with them immediately to resolve any issues or refund the unused balance of their stay. We were not notified until 6 weeks after their 12 night stay. It is unreasonable for a guest to expect a refund for hot weather and especially after the guest had use of the condo for 12 nights without contacting the owner directly. Most of our guests are return visitors that have been staying with us for over 10 years and keep coming back to stay in our unit. Sincerely,