M & M Roofing

I would like to state that anytime they had an issue with the trailer they would bring it by no matter how small or large the issue was we always fixed itWe wanted to take care of any issues they had or may have caused themselves thats just the customer service we provideThe driver was never properly trained in how the trailer needs maintenance so therefore they were always complaining on why the trailer has issues and then blaming usI think they just have a small buyers remorse and want to just return the trailer and purchase a new and bigger trailer

Runners Transportation LLC, has a one of our Car haulers and was very pleased with it when he bought it*** *** has had a couple of minor issues with the trailer and when he called and wanted it fixed we jumped on it right awayI believe that the driver of this trailer is not maintaining
the proper maintenance for this trailer therefore they keep having issues and then blaming Texas Pride for the issue*** wants to return the trailer and purchase a new car hauler from us if we were such a bad company then why would he want to purchase another trailer from usWe stand behind our product 100% but when the customer or customers driver keeps failing to take care of his or her trailer there is only so much Texas Pride can doWe offered to fix the trailer for them once again but they declined

Complaint: ***
I am rejecting this response because: my driver visited Texas pride times for the same issuesTop deck hydraulic lift cylinder leaks, battery keeps dying even after they installed a solar panelAxle leak, electrical issues, welding is cracking on heavy floor mess that we paid extra for, not to mention rustThis trailer has been having problem from the very 1st day before it left Texas PrideThe repair they are doing is not lasting a dayThis can cause my driver to be put out of service by dot with level or inspection, which can affect my CR scoreI can’t send my driver back to get the same thing Fixed over and over again.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Texas Pride has chance to address this issueMany of them are non stop same reoccurring issues that we been having since day one, before the trailer left Texas Pride
Regards,
*** ***

I would like to state that anytime they had an issue with the trailer they would bring it by no matter how small or large the issue was we always fixed it. We wanted to take care of any issues they had or may have caused themselves thats just the customer service we provide. The driver was never properly trained in how the trailer needs maintenance so therefore they were always complaining on why the trailer has issues and then blaming us. I think they just have a small buyers remorse and want to just return the trailer and purchase a new and bigger trailer.