We had a new AC system installed last year by this company. During the first few weeks of operation, the system quit working several times. I was promised at the time by the owner of the company that a person from the factory would be contacting me to possibly replace the unit. I waited several weeks with no contact. After calling back and finally getting the owner through several phone calls, I was told instead they were going to extend the warranty. I was told I would be contacted with the details of the new warranty arrangements. Six months have passed and I've heard nothing. I've left yet another message with the owner of the company with no return call.
We had a new AC system installed last year by this company. During the first few weeks of operation, the system quit working several times. I was promised at the time by the owner of the company that a person from the factory would be contacting me to possibly replace the unit. I waited several weeks with no contact. After calling back and finally getting the owner through several phone calls, I was told instead they were going to extend the warranty. I was told I would be contacted with the details of the new warranty arrangements. Six months have passed and I've heard nothing. I've left yet another message with the owner of the company with no return call.