Lyons Trading Company, LLC

Hello,If Mr. [redacted] would like to provide a list of his specific questions, we are happy to offer detailed answers. I am not sure how to more clearly explain that we DID NOT receive a backpack in Mr. [redacted]'s return packaging. I have already provided proof that the customer sent back crumbled paper. As previously stated, USPS tracking (along with our USPS Rep. Doreen [redacted], phone number ###-###-####) confirms that both packages were delivered to the address provided by Mr. [redacted]. We kindly request once more that this complaint be dismissed. Thank you,Kristin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was refunded my money, but not until I filed with the Revdex.com.  Contrary to the assertions of the business, I did NOT return an item.  It was never shipped to me as THEY were unable to fulfill my order.  My requests for a refund through the Paypal process were denied.  I was asked to withdraw my Paypal complaint so they could give me a partial refund.  I did as asked and followed up with an email requesting a partial refund.  This email was ignored and no refund was issued.  Thus, I chose to file a Revdex.com complaint.  Nobody was "working" with me, I was being ignored.  A Company should not be "surprised" when an ignored customer goes to the Revdex.com.  Furthermore, you shouldn't bill the customer until you actually SHIP the item.  This was not a return, this was a failure on the part of the company to fulfill an order and thus an overcharge.I have now been given my partial refund, but it was only because I filed with Revdex.com.  I'm even more disappointed with this company's lies and assertions to the Revdex.com that they were cooperating with me, or maintaining contact.  I even resorted to commenting on their Facebook page to get my refund before going to the Revdex.com.  However, my comments were removed and I was blocked from their page.  This is not how business is done.  I believe that even though my complaint has been resolved, this should definitely weigh against their score.  Please feel free to contact me should you need further information.