LX Limo

We are working with customer to rectify the problem, and to provide an acceptable solution

I am sorry to hear that you did not feel safe with our new account verification procedure and cancelled your reservationI would like to assure you that there was no deposit charged on your accountJust as our associate said over the phone there reservation is not complete until customer signs
contractWe have not charged anything on your card, there was preauthorization done, which happen automatically by system, but that just to verify that card is valid and has funds to reserve vehicleNo actual charge was done, and you bank will remove authorizationI am attaching cancelled invoice that shows that nothing was charged on your cardI am sure there was misunderstanding about a deposit, as we do not charge deposit till contract is signedPlease let us know if we can be of further service