Luxury Inn

This is not the first time I have had an issue with the new manager at the location. I take time away from my busy week to just get away and relax. I pay for the jacuzzi tub room every week and I come every week. My price was set by the new management owner and the new manager since day one has been rude. Last week I stayed in a regular room and I have a set price as well and he is rude every time I come here. Today Feb 16, 2020 I checked into the jacuzzi tub room as always and paid the price for the room as usual and the jacuzzi tub does not work. I call the office and mentioned the problem and since the jacuzzi tub is not working there is no point of staying in this room and paying the price for such room and that I wanted my regular room and therefore I needed to get a refund or credit for the room. Once I go to the office he says he can't apply any refund or credit and that this is something I have to wait for the owner and I asked for an email or contact and he said no. To this I said I'm just going to stay in the jacuzzi room and file a complaint because if the main reason for the room price is the jacuzzi tub and if it's not working I should get a refund for the difference from jacuzzi room to the regular room or a credit. Also I was just here earlier this week and paid my price for the regular and today because I said something about the problem in the jacuzzi tub he said the price for the regular room is now higher. I do not appreciate how I am being treated by the new manager and I should not have to be treated with disrespect when I am here every week. I come here to relax and get away from my stressful week only to come each week to how rude the new manager is. I love this place but the manager is a no for me.