Luxe Exteriors Reviews (%countItem)
Luxe Exteriors Rating
Address: 9206 S Keating Ave, Oak Lawn, Illinois, United States, 60453-1832
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I will not recommend this company to anyone and I will tell my insurance company not to use them ...They say they will be there on a date and never show up....they don't even call to say not coming...I tried to call the project manager and got excuses saying "we have a lot of jobs going on right now we will be there on this date"...that date goes by without anyone showing up to do the work...I had hail damage to my house they were suppose to do roof siding and gutters...When they finally came the siding the guys left and didn't return the next day to finish ...they took off the downspout of gutters and threw them in the yard without having anything attached to old gutter...1 week later they finally came and did the new gutters after I called the manager 3 times to say I had to tape the downspouts back on for the rain ...the materials after they finished have been sitting in the driveway now for 3 weeks...I ask when will you pick them up...I'm told give us a week or 2 ...the crews also show up to site without all the materials they need for the job...horrible company!!! DO NOT use a company that has to go door to door to get your business ..It's like a laywer who chases an ambulance.
This company contacted my insurance company about roof damage after a hail storm. This was 5-22-2019. They received a check on 6-4-2019 for partial payment. Nothing has been done so far. Samuel *** will not return my phone calls. I feel like we got scammed. They did issue a building permit on 7-25-2019.
We are Very happy that the Revdex.com notified us of this incident as we would have never known of this situation. Since finding out, we have disciplined the person responsible for the poor communication and completed Mr. home. We apologized for the inconvenience and took action to make sure a situation like this can be avoided.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Tim