Initial Business Response /* (1000, 13, 2015/07/27) */
After Revdex.com follow-up with dealer on complaint, GM Ted [redacted] says he believes Jaguar Land Rover actually responded to this case some months ago, and that the matter has been resolved.
(Revdex.com does not have record of having received this response,...
but possible issue was addressed directly with customer, etc.)
Revdex.com asks that Mr [redacted] advise on any further interactions he may have had with the dealership after filing the complaint, and whether some sort of resolution was ultimately reached.
Initial Consumer Rebuttal /* (2000, 15, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
damaged item was replaced
Initial Business Response /* (1000, 7, 2015/12/16) */
I've attached a email trail regarding the issue and the customers request to spilt the bill. Which we did along with spending $200 on goodwill repair before the windsheild was replaced.
Initial Business Response /* (1000, 11, 2015/03/03) */
Reached [redacted] at Land Rover Minneapolis by phone.
Indicates that dealership was able to have manufacturer cover cost of necessary repairs, and that repairs were completed to customer's satisfaction several weeks ago.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have decided to take my vehicle elsewhere in the future.
Initial Business Response /* (1000, 6, 2015/10/02) */
Received business response via e-mail from GM Ted [redacted] to Revdex.com, relaying (service) writer's initial findings on dash (JPG of dash attached):
"Below is my writers response to the owner of the Jaguar. The car came in with problem and we did...
nothing to cause his pre-existing problem.
Ted [redacted]
Jaguar Land Rover Minneapolis
From: [redacted]
Sent: Thursday, October 01, 2015 10:18 AM
Dash separating on the front edge where dash and windshield meet also around the center speaker area . advised customer we did nothing to the dash and unfortunately I have seen this issue before, but in his case it isn't covered by a warranty or an issue that was caused by any service preformed to his car. Common cause is heat from the car setting outside the dash separates and pulls loose. Told customer I would bring the issue to attention of field service Eng. if there were other options other than replacing dash advise him he could check with a trim or upholstery shop also."
Initial Consumer Rebuttal /* (3000, 8, 2015/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had the insurance adjuster out to look at it. They said they have never seen this before the sun did not do this..you can see where they took the dash apart and did not put it back together again. The adjuster also pointed out where it was not reattached right. The service department is lying. This is also an abatement issue and the law states that they need to return my car to me in the same state I brought it too them. Any damage incurred while with them is there responsibility to take care of. I have contacted the attorney general with the state of Minnesota along with a private attorney.
Final Business Response /* (4000, 11, 2015/10/16) */
Talked to Customer and stated that the repair we did on his car could not have caused the damage to his car. I also invited him to the dealership to inspect his car with him and let him explain why and how he thinks we caused the problem.
He said he would and that he could not come in until after 4:30 PM because of work. He then told me he would call me and set up a appointment to come. I have not recieved a call as of yet.
Final Consumer Response /* (3000, 13, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not true. I did talk to Ted [redacted] and he wanted me to come in. I told I could but I worked until 4:30. He than said he would talk to the technician and then call on Monday to set up a time to meet. I am enclosing the conversation that I had with Ted. It shows how much they are lying and how uncooperative they are. You should be able to listen and see just what was really said.
thank you https://mail.aol.com/38947-111/aol-6/en-us/mail/get-attachment.aspx?uid=32385187...⇄
Initial Business Response /* (1000, 13, 2015/07/27) */
After Revdex.com follow-up with dealer on complaint, GM Ted [redacted] says he believes Jaguar Land Rover actually responded to this case some months ago, and that the matter has been resolved.
(Revdex.com does not have record of having received this response,...
but possible issue was addressed directly with customer, etc.)
Revdex.com asks that Mr [redacted] advise on any further interactions he may have had with the dealership after filing the complaint, and whether some sort of resolution was ultimately reached.
Initial Consumer Rebuttal /* (2000, 15, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
damaged item was replaced
Initial Business Response /* (1000, 7, 2015/12/16) */
I've attached a email trail regarding the issue and the customers request to spilt the bill. Which we did along with spending $200 on goodwill repair before the windsheild was replaced.
Initial Business Response /* (1000, 11, 2015/03/03) */
Reached [redacted] at Land Rover Minneapolis by phone.
Indicates that dealership was able to have manufacturer cover cost of necessary repairs, and that repairs were completed to customer's satisfaction several weeks ago.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have decided to take my vehicle elsewhere in the future.
Initial Business Response /* (1000, 6, 2015/10/02) */
Received business response via e-mail from GM Ted [redacted] to Revdex.com, relaying (service) writer's initial findings on dash (JPG of dash attached):
"Below is my writers response to the owner of the Jaguar. The car came in with problem and we did...
nothing to cause his pre-existing problem.
Ted [redacted]
Jaguar Land Rover Minneapolis
From: [redacted]
Sent: Thursday, October 01, 2015 10:18 AM
Dash separating on the front edge where dash and windshield meet also around the center speaker area . advised customer we did nothing to the dash and unfortunately I have seen this issue before, but in his case it isn't covered by a warranty or an issue that was caused by any service preformed to his car. Common cause is heat from the car setting outside the dash separates and pulls loose. Told customer I would bring the issue to attention of field service Eng. if there were other options other than replacing dash advise him he could check with a trim or upholstery shop also."
Initial Consumer Rebuttal /* (3000, 8, 2015/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had the insurance adjuster out to look at it. They said they have never seen this before the sun did not do this..you can see where they took the dash apart and did not put it back together again. The adjuster also pointed out where it was not reattached right. The service department is lying. This is also an abatement issue and the law states that they need to return my car to me in the same state I brought it too them. Any damage incurred while with them is there responsibility to take care of. I have contacted the attorney general with the state of Minnesota along with a private attorney.
Final Business Response /* (4000, 11, 2015/10/16) */
Talked to Customer and stated that the repair we did on his car could not have caused the damage to his car. I also invited him to the dealership to inspect his car with him and let him explain why and how he thinks we caused the problem.
He said he would and that he could not come in until after 4:30 PM because of work. He then told me he would call me and set up a appointment to come. I have not recieved a call as of yet.
Final Consumer Response /* (3000, 13, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not true. I did talk to Ted [redacted] and he wanted me to come in. I told I could but I worked until 4:30. He than said he would talk to the technician and then call on Monday to set up a time to meet. I am enclosing the conversation that I had with Ted. It shows how much they are lying and how uncooperative they are. You should be able to listen and see just what was really said.
thank you
https://mail.aol.com/38947-111/aol-6/en-us/mail/get-attachment.aspx?uid=32385187...⇄