Luter's Supply

Dear Ms. Clopton,
Luter's Supply sells faucets produced by nationally known companies that have a manufacturers' backed warranty. Luter's Supply has never offered an in-home warranty service for products nor do we have in-the-field installation services.
Ms. [redacted] purchased...

a Moen Roman tub filler with hand shower faucet along with a walk-in bathtub made by American Standard on 4-21-2015. Mr. [redacted] of Columbia, MS (independent contractor/plumber) installed her tub as well as her Moen faucet for the bath unit. When Ms. [redacted] contacted our store on 10-5-2015, she notified us that her Moen tub filler was leaking/dripping. We informed her that Moen Faucet Company will send her repair parts for free if she will call their customer service number ((800) 289-6636)(see attached Moen Limited Lifetime Warranty). Ms. [redacted] replied that she paid cash (check) for her product and expected us to come and repair her faucet in the home (she repeatedly demanded). We explained that we do not provide the warranty for the product - Moen Faucet Company provides it. We also do not provide in-the-field installation or repair services. We are a plumbing supply store with no plumbing service personnel.
Luter's Supply will always help customers with product issues by connecting them with the correct factory technical service personnel. Ms. [redacted] was not willing to listen and receive guidance in this matter. Thank you.
Regards,
[redacted]