Lustine Chrysler Dodge Jeep

These guys are completely UNTRUSTWORTHY After telling me a firm price for my traon the phone, once I got to the dealership, the manager essentially reneged on his promise (The dealership had previously appraised my vehicle, and we couldn't agree on a deal because of the low price the dealership was offering for my trade-in So, this wasn't the first time looking at my vehicle.) Really disappointing experience Would definitely stay away from these completely unprofessional sales goons!

I can not change what is in writing Customer signed and agreed to all contracts and has copies of them all

This is the third response from Lustine Chrysler Dodge Jeep (“Lustine”) with regard to [redacted] ’s claims, which she further outlined on February [redacted] now complains that she is “not qualified to continue to go up against someone from the legal profession” and, therefore, is no longer comfortable with the way her Revdex.com complaint is proceeding [redacted] fails to mention that she retained legal counsel (Thomas Breeden) prior to even filing her initial complaint with the Revdex.comLustine, through its counsel, has cooperated and communicated with [redacted] regularly trying to resolve [redacted] ’s claimsThis office last contacted [redacted] regarding [redacted] ’s claims and a potential resolution on Wednesday, February Thus, Lustine will no longer respond to [redacted] ’s rejections of its responses to her complaints with the Revdex.comVery truly yours, [redacted] Cc: [redacted] (via email) [redacted] (via email)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was NEVER told when I bought my truck that it only came with a year or 36,mile warranty on the paint That is something the DEALERSHIP should be telling all of their customers Regards, [redacted]

I would like to Thank Joey M***, and Tim R [redacted] , for their GOOD WORK when my Ram was in the shop they were honest and excellent!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

[redacted] , got the negotiated priceWe negotiated the price (plus taxes, tags, freight and processing fees) and to include all available factory and dealer rebates

The customer actually drove the vehicle for an extended test drive for approximately 1hr before they wrote and signed for the vehicleThey went to finance and signed every doc necessary to own the vehicleOnce leaving the finance office for delivery they saw the vehicle and decided they didn't like the color under the lightingso we agreed to get them another vehicle of the color choice they wantedThey returned the next day after we purchased a vehicle for them from another dealership and they refused that vehicle as wellWe explained that in that case they were owners of the vehicle that they took delivery of that night

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Yes I did signThe salesman lied to meHe told me he needed me to sign that paper so he could get my permission to get my pay off for my carI asked him before I signed was he running my credit he said noAll I know is Lustine dealership are liars and they are not to be trusted

Lustine [redacted] has zero control over [redacted] Motor Sales on what they approve for warranty on their automobiles I suggest the file is moved to [redacted] Motor SalesThey have the power to assit, we don'tWe can only do what [redacted] Motor Sales allows us to do

My husband and I have had nothing but a horrible time at this jeep dealershipThe customer service is VERY unprofessionalWe bought our car a month ago, and our sales rep told my husband to fill out a survey, which he did and he gave him an HONEST surveyCouple days later that sales rep called him and asked him why we didn't give him all tensWhich I found highly inappropriateMy husband then told him why we gave him what we did, and then told him we settled for the car we got after another sales rep told my husband they had the car we wantedFast forward to today we are here trying to get our tags, and there was a problem..everyone I spoke to was nothing but rudeEven th customer service people I tried to speak with about the issueMrsL [redacted] who was in charge of this process refused to speak with me or my husband and sent other people to talk with us instead, which is ridiculousFianlly someone with a half bit of common sense was able to help us get our tagI will never buy another car from this dealership again, or recommend anyone to come here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like for this complaint to be made public Regards, [redacted] ***

I will start by saying, it takes a lot for me to put into words how negative an experience I may have with a place of business, mainly because I often give people/businesses the benefit of the doubtHowever, I have never felt so disrespected, deceived as well as discriminated against than what I experienced at Lustine jeep in WoodbridgeI hope after reading my story, I can impact a leadership change at this car dealershipThe lack of professionalism and integrity is seriously a problem in this line of workAnd it starts with their general manager Jason DillI attempted to purchase a Jeep Wrangler, I had my own financing but was continually haggled to do financing through their banks, to the point that they would not give me a purchase order to take to my own bankTheir staff constantly contradict the facts associated with the car i.ePrice, warranty- associated with the year make and model of the car etcI am convinced that the prior negative comments about this dealership are real, and should be taken seriouslyI am in the process of getting legal advice because I truly feel that their actions were deceptive and discriminatory

On May 10th [redacted] purchased a Dodge Challenger from us The vehicle was financed through [redacted] Credit Union a stipulation of approval was proof of income [redacted] could not give us anything proving his incomeOn June 1st [redacted] signed a new contract with [redacted] Capital which was not requiring proof of income From June 5th till the 13th [redacted] Capital attempted to do a customer interview with [redacted] on the he did the customer interview and was unable to answer the questions Since June 13th we have been trying to get [redacted] to come into the dealership to resolve this issue It was not until July 21st that he finally came in to bring the vehicle backHis money has been refunded

I'm sorry the customer rejects the factsWe spoke to him again over the phone is said he will come in and return the car and sign new lease contract

I sincerely apologize that our lack of communication, follow up and follow through has caused [redacted] *** the highest level of frustrationBut in no way, shape or form have we tried to defraud [redacted] or any of our other customersI will agree by reading [redacted] ***'s complaint that we provided him with a much less than satisfactory experience and a unacceptable level of professionalismFor this I truly apologize, But again at no point have we tried to defrauded [redacted] *** Respectfully, Tim C [redacted]

I spoke to all parties involved in this deal The customer did buy both products, signed for them, and was provided copiesIt appears [redacted] had buyers remorse and came back days later requesting a full refundWe told [redacted] *** they could cancel the contracts and Toyota Financial Services would refund proper amount [redacted] would need to sign the cancelation papersWe will be happy to do that for the customer

Dear MsAnita I am rejecting your response because they
made a fraud about the time of payment as we agreed for five years and wrote six yearsWe agreed on the price of $
Plus $599and$ for alam and under coding and I used my phone to find the payment in the amount of $ that why I did not look to their paper because their payment is $ and because that amount was close to mine and we talked anoint the payment of five years I did not realized the name a mistake until latelyThank you
*** ***
To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because *** ***'s response is a complete and utter LIE I have not returned to the dealership since the automobile was purchased in -- it was my husband's vehicle and he made ALL of the visits to the dealership -- in August and in October 2013, when the information and proof of disposition of the vehicle was given once again, this time to *** ***, Finance Manager No one went to the dealership in February 2014, although I began emailing the dealership about that time when refunds had STILL not been received No checks were sent out by the dealership in mid-February, although they did request that the GAP insurance company back-date the refund request, as noted in the attached correspondence from Safe-Guard After our attorney wrote to the dealership on May 15, 2014, a check (partial payment for the warranty insurance refund) was written on June 2, 2014, but did not address the 5-month delay in the dealership's cancellation of the policies
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your
complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The charges paid by Lustine Toyota to *** *** do not equal what salesman Matthew I*** and Customer Relations Manager Suzanne M*** committed to me would be resolved. The charges still left unresolved by Lustine Toyota exceed $2,000. I expect Lustine Toyota to honor 100% the commitments of first their salesman, and second their Customer Service Manager
Regards,
*** ***