Luray Caverns

October 12, [redacted] Herndon, VA ***Dear [redacted] ***,Thank you for the recent message about the attractionAs well, we certainly appreciate your explanation of your feelings about the manner in which the tour was handledWe have enclosed check in the amount of $which is a full refund of your two tickets that were purchased.Normat procedures at uray Caverns would have a tour guide escorting from to people through the caverns, During periods of extremely heavy visitation, a group may be expanded by as much as 20% to alleviate long lines and wait times for toursThis should be within the capacity that would assure good communication to the groupApparently, this was not the case in your situation.As hard as we and others in tourism try, it remains a true challenge to maintain consistency and 100% customersatisfaction at peak timesFor this weapologize and use comments as yours for incentive to reach better performanceI will your tour comments along to management for review and future use in situational role playing.We are sorry for the shortcomings you encounteredWe have in the past and will always make every effort to offer the best possible experience,

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

October 12, 2017[redacted] Herndon, VA [redacted]Dear [redacted],Thank you for the recent message about the attraction. As well, we certainly appreciate your explanation of your feelings about the manner in which the tour was handled. We have enclosed check in the amount of $54 which...

is a full refund of your two tickets that were purchased.Normat procedures at uray Caverns would have a tour guide escorting from 35 to 45 people through the caverns, During periods of extremely heavy visitation, a group may be expanded by as much as 20% to alleviate long lines and wait times for tours. This should be within the capacity that would assure good communication to the group. Apparently, this was not the case in your situation.As hard as we and others in tourism try, it remains a true challenge to maintain consistency and 100% customersatisfaction at peak times. For this weapologize and use comments as yours for incentive to reach better performance. I will your tour comments along to management for review and future use in situational role playing.We are sorry for the shortcomings you encountered. We have in the past and will always make every effort to offer the best possible experience,