Lunde Auto Sales

Purchased. Truck on 6/17/19 one of their Employees Wrecked the Truck July 4th weekend did 9000.00 worth of Damage. Still NO Truck! Or my money back! Do Not Do Business with them.

We bought a vehicle from this business on October 25th, 2019. It is now January 31st, 2020 and despite multiple conversations with them we have yet to receive a vehicle title.

We are not a member of the Revdex.com Should the customer have a legitimate complaint, they should file it with the appropriate areaTo be clear- we do not consider the Revdex.com an authority we report to nor are we 'required' to respond in any wayThank you, Management

I am rejecting this response because: After receiving a voicemail from the owner about going to alternative shop, he also said he called the remote start companyHe said that the tech there wanted to stress the 'if' of hardwiring working and apparently this is something that is rarely doneI decided to call the company myself to get a better understanding of everythingWe have a factory remote start in the vehicle which turns on the heat or a/c along with front and rear defrost, so I didn't understand why it all didn't work with this oneThe company explained everything to me very thoroughly and after speaking with them, we don't not wish to have the rear defrost hooked up because if not done properly, it could cause issuesBefore purchasing, I was told the heated seat may or may not but everything else wouldI asked the person at the front counter about having the seat and defrost looked intoHe never relayed that message to the installerI asked before leaving if those things were working and was told they were when in reality, it had never even been looked intoI went back the next day to have this looked atThere is also a cover on the steering wheel (behind the wheel, in front of the gauges covering the ignition) that was put back on improperlyNow when we turn the wheel, it rubsI mentioned this to the manager and the owner with not much response to thatI appreciate the willingness to pay for the custom defrost install but if they are willing to do that, why not reimburse me something for all the trouble insteadIf these options were looked into with the initial install, I would not have had any problems with this because at the time I would have known all of this that took weeks to figure outI do not feel I should have to constantly contact a business to get a response or updateI did call the owner back the day after he left a message about going to another shop because I had further questions and never received a call

Thank you for the message. We have been in contact with the customer on this topic. What she seeks is a custom install that was not included in our sales price.We have provided her with a shop that is much closer to her home (miles) that can complete the custom install. As of
this morning, she has never reached out to them.We have offered to even pay for this custom application (although it was NOT included in her original purchase) however, the customer refuses to return to our location (which is a drive) so we offered the alternative shop closer to her home.If customer refuses to go to this alternative shop, our other options are limited. Thank you,Management

We are not a member of the Revdex.com.  Should the customer have a legitimate complaint, they should file it with the appropriate area. To be clear- we do not consider the Revdex.com an authority we report to nor are we 'required' to respond in any way. Thank...

you, Management

I am rejecting this response because:
After receiving a voicemail from the owner about going to alternative shop, he also said he called the remote start company. He said that the tech there wanted to stress the 'if' of hardwiring working and apparently this is something that is rarely done. I decided to call the company myself to get a better understanding of everything. We have a factory remote start in the vehicle which turns on the heat or a/c along with front and rear defrost, so I didn't understand why it all didn't work with this one. The company explained everything to me very thoroughly and after speaking with them, we don't not wish to have the rear defrost hooked up because if not done properly, it could cause issues. Before purchasing, I was told the heated seat may or may not but everything else would. I asked the person at the front counter about having the seat and defrost looked into. He never relayed that message to the installer. I asked before leaving if those things were working and was told they were when in reality, it had never even been looked into. I went back the next day to have this looked at. There is also a cover on the steering wheel (behind the wheel, in front of the gauges covering the ignition) that was put back on improperly. Now when we turn the wheel, it rubs. I mentioned this to the manager and the owner with not much response to that. I appreciate the willingness to pay for the custom defrost install but if they are willing to do that, why not reimburse me something for all the trouble instead. If these options were looked into with the initial install, I would not have had any problems with this because at the time I would have known all of this that took weeks to figure out. I do not feel I should have to constantly contact a business to get a response or update. I did call the owner back the day after he left a message about going to another shop because I had further questions and never received a call.

I traded a 99 GMC in for an 05 f-350. I had a lien on my vehicle, I did get a 10 day pay off for them and all the information they needed for them to pay the payoff more than two times. Its been over a month and they still have not taken care of the pay off, resulting in me not being able to afford the two vehicle payments (because the one should have been paid off when it was traded in by them) and missing this payment on the 99 GMC, which will now not only effect my credit score but I will have late fees and have to pay that payment on top of it. My bank, *** and myself have called several times about the payoff, only to be brushed off, ignored, or never being called back. This is not only frustrating but now a hassle to get this taken care of.

I decided to go to Lunde Auto Sales in Wadena, which is an hour and 15 minute drive away from me, to have an auto start put in a vehicle for my husband's Christmas present. I went here because they had a sale for $100 off and a farther range for that price than I could get in Alexandria. I was told the heated seats and rear defrost were working when I left. Turns out that was never relayed to the installer and was not looked into while I sat there for 5 hours on January 2. I went back the next day and sat for another 3 hours with no resolution. At that time I wanted a call about a partial refund, no one called. Turns out the heated seat won't work and defrost would entail hardwiring. If this was looked into before I left the first day, I would not have had to return. I have called this place 9 times (Jan 3, 5, 8, 10, 11, 12, 15, 16, 17) total after the initial appointment with only 1 call back. I happened to get the owner on the Jan 16 call, he was my only call back. I was looking to be compensated for my time and the issues that could have been avoided. I was offered oil changes by 2 different people but my vehicle does not need an oil change at this time. The owner looked into having the defrost possibly hooked up at at a closer dealer which I appreciated but he then never called me back after I left a message with more questions. I called the auto start company myself to get the low down on everything because they took the time to explain it much more thoroughly and have decided not to seek wiring for the defrost due to potential problems that could cause. I am just frustrated because the customer service was terrible and the fact that I had to constantly call to basically get no where. I still have not received a call from the owner after a week. I would not have had any issues if I was not told these things were going to work, then that they were working when neither is true and I wasted 8 hours sitting in a waiting room with my newborn and driving 5 hours.