Initial Business Response / [redacted] (1000, 5, 2014/07/23) */ Hage-Kobany Transmissions has a policy of giving exceptional service and quality parts to all our customersI apologize for the mistake of not following thru with a phone callI will look at our procedures for message follow-thru so this can be prevented in the futureI will also work with our customers for fair resolution if there is still warranty coverage or if warranty has expiredImmediately after receiving this complaint, I called our customer to show our concern and have scheduled a time for us to get the car into shop for inspection and repair Sincerely, [redacted] (president)
Initial Business Response / [redacted] (1000, 5, 2014/07/23) */ Hage-Kobany Transmissions has a policy of giving exceptional service and quality parts to all our customersI apologize for the mistake of not following thru with a phone callI will look at our procedures for message follow-thru so this can be prevented in the futureI will also work with our customers for fair resolution if there is still warranty coverage or if warranty has expiredImmediately after receiving this complaint, I called our customer to show our concern and have scheduled a time for us to get the car into shop for inspection and repair Sincerely, [redacted] (president)