Luminox Watch Company

Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ Our warranty is two years on the watch movementOutside parts like strap, crystal, bezel etcare not covered under our warrantyWe have no control over how the product is being treated so we cannot cover these partsThe movement on the other hand is encased in the watch so we can warranty the movement if the watch has not been opened by anyone other than our Service CenterI copy our warranty below This Manufacturer's Warranty Does Not Cover: (1) wear and tear (or aging) of band, crystal, bezel, crown, battery, or plating of metal components; (2) damage to your watch caused by tampering with, misuse or abuse; (3) damage to the watch case or movement caused by water entering the watch due to improper use or handling; (4) defects or damage to your watch resulting from battery replacement, service or repairs performed by non-authorized Luminox service or repair centers(5) a watch obtained from an unauthorized Luminox dealer/retailer Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand that, but the strap loops are made so thin, that they did not even withstand wearIn fact I rately took off the watchI did not abuse it in any way and the loops just fell apart, it didnt even last me mos and I dont think that's fair

Initial Business Response /* (1000, 5, 2015/11/10) */
Our warranty is two years on the watch movement. Outside parts like strap, crystal, bezel etc. are not covered under our warranty. We have no control over how the product is being treated so we cannot cover these parts. The movement on the...

other hand is encased in the watch so we can warranty the movement if the watch has not been opened by anyone other than our Service Center. I copy our warranty below.
This Manufacturer's Warranty Does Not Cover: (1) normal wear and tear (or aging) of band, crystal, bezel, crown, battery, or plating of metal components; (2) damage to your watch caused by tampering with, misuse or abuse; (3) damage to the watch case or movement caused by water entering the watch due to improper use or handling; (4) defects or damage to your watch resulting from battery replacement, service or repairs performed by non-authorized Luminox service or repair centers. (5) a watch obtained from an unauthorized Luminox dealer/retailer.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that, but the strap loops are made so thin, that they did not even withstand normal wear. In fact I rately took off the watch. I did not abuse it in any way and the loops just fell apart, it didnt even last me 6 mos and I dont think that's fair.