Lumber Liquidators

Complaint number [redacted] has NOT been RESOLVEDI spoke to [redacted] on 11/20/She was supposed to get in touch with mason contractorI haven't heard anything since

To Whom it may concern,We went out and gave an estimate for the customerOnce the mason was out there, he noticed that the job needed more workTalked with customer and she agreed to the new priceAfter the work was completed, customer called with a few areas of concernTold the customer we will get in contact with the mason, and make sure he contacts her and make sure that the areas that weren't to her lickings, were taken care ofSpoke with the mason ans he called and responded to the customerWas not aware of any further issuesOnce the mason calls the customer, if we do not hear anything we disregard the complaint I am more than happy to reach back out to the customer and make sure to follow up.Thank you, [redacted] ***

Hi, and I am sorry to hear of your dissatisfaction with our company and with what happenedLet me start off by saying this is a common complaint, and I will explain why belowHowever, before I start, I want to apologize to you if Greg called you ignorantI am going to go through the recordings when I get a chance, and if he called you ignorant like you are claiming, he is going to appear before our board for a hearing and may face terminationThat is unacceptable, and if that was said to you, then I sincerely apologize as that is not representative of the work we do here - and if he said that, then he is the one that is truly ignorant.As far as to the rest of your complaintIt was found that the part shown in your service ticket and invoice were bad and not workingYou have an older unit and often times when one thing is broken, a multitude of things might also be badWe always recommend replacing older units instead of trying to fix them as these things can become money pitsUnfortunately, we can only diagnose one part of the broken unit at a time generallySo we were able to find that your motor with fan blade was no longer working so that is what we replaced (we apologize for bringing the wrong one at first - we eventually got that taken care of for you and did not charge extra for our mistake - but I know it was an inconvenience for you)Once your motor fan was fixed, then your unit was able to run and we were able to see that there were other problems down the line that were not apparent when the motor was not working (as we informed you was the case, which is why we recommend replacing the unit outright)At this point, we truly do not recommend you pouring more money into this equipment, and recommend replacing it outrightThe reason we cannot take your parts back is because once installed, they cannot be returnedWe cannot get a refund on your parts after installationFurthermore, a portion of the cost of the motor is the labor associated with the unit - which also is not refundable because the time was spentWe are offering you a discount if you go with us of half the cost of the repairs towards the cost of the replacement.? I will say $is a high price to install a unit, but you do not have an ordinary unit, and the equipment cost of your unit for your specific application is much higher than the cost of a residential AC (about 2-3x more expensive)The best I can do for you for all your inconvenience thus far is give you the full cost of your repair as a credit toward your new installation.? Please let me know if you would like to go this route, and we can get your installation set up - as you mentioned time is of the essence so we would be happy to take care of this asap for you - we do have financing available so that you can pay in small monthly installments if that helps.? If this is not something that you can do, I am willing to refund you $for the time inconvenience that you faced and send a check for this amount to your home, I cannot offer more because you agreed to our cost to replace your motor and agreed to replace the motor despite our recommendations, and most importantly, because we cannot get a refund on the part or the labor spent based on your approval to do workHowever, if you'd like I can send you $refund out of good faith though if you'd prefer not to go with the installAnother option is that you can get a window AC unit to help keep your place cool while you save up for a new unitThese cost anywhere from $150-$at [redacted] - so the $I am willing to send you could basically cover that cost.? Please let me know which route you'd like to take.? Thank you and have a nice day, Rob? ?

Dr. Sweep took immediate action when customer called into the office. Let the technician know her concerns, and he then reached out to the customer and left a voice mail to discuss her concerns.The customer has 2 flues that the tech would like to make sure they are swept and inspected, so he can... determine if they are in safe and working order. He wanted to discuss that we will do the chimney sweep at no charge.

I understand where you are coming from and though I do not agree with your accusation that we did not recommend a unit replacement, I am still offering you a full refund on the cost of your service work if you go with the new installation - which as the experts, we are recommendingWe have financing available if that helpsIf you do not want to go with a full replacement, I can offer you a $refund - as you approved the work and that motor was bad - you would have needed to replace that motor whether you call out another company to continue fixing this unitYour other option is we can leave the unit as is and continue to diagnose and work on your unit until we get it 100% fixed - but honestly, we do not know what this will cost as we can only fix one problem at a time and we have no way of knowing how many additional problems there will be - and there is a chance you will end up spending a couple more thousand to get this all fixed (though it may be less in total than getting a new unit, we always recommend a new unit because then you are covered under warranty and have a much cheaper unit to operate as it will be more efficient)If you would like us to continue to repair your unit, I can do that an will offer you 10% off all future repair work until this unit is up and running.? So the options I am offering to you are:? 1) $refund? 2) $off the cost of the installation we quoted you? 3) 10% off all repair work needed to get this unit up and running (though we don't recommend this option).? Thanks, Rob

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Aamir [redacted]

Complaint: [redacted] I am rejecting this response because:I know for a fact that a new unit was not offered to me and I'm upset at your remarks making it seem like I'm not telling you the truth but that makes it even worse for me to trust your work and advice, what I'm really looking for is my full refund like I told the last technician you can come take what ever was put on my system and give me a full refund Sincerely, Prisma [redacted]

I just sent the customer an emailIf it turns out that we did misdiagnose the customers unit, we will refund him 100%I simply need to see the recommendation or pictures from the other companyIf the customer can send those over, I would be happy to issue a refundYou do have to watch out sometimes though with other contractors, some contractors are known to drill holes into your heat exchanger thus forcing you to replaceThere is no way to know if they deceitfully did this to you or notHowever, we will assume the other company is honest for the sake of a refundPlease simply send over the other contractors' official recommendations (with pictures if possible), and we will take care of this for you - no problemThanks

Initially the customer tried repairing the A/C himselfHe purchased the A/C Freon gas and filled it up himself before even going to David’s GarageWhen the customer arrived at David’s Garage, he was asked how much gas had been put in the A/C, he said he didn’t knowAt that point he was warned
that there would be consequences if it was overfilled Besides that, the car had a misfire which was blatantly obviousWe suggested that first, the engine misfire had to be fixed due to the fact that the engine did not supply enough power to the compressorThe engine was an cylinder, and based on our diagnostic, it was only functioning with cylindersWorking on only cylinders was reducing the engine power and the speed of the A/C compressor We suggested a change of spark plugs which was the first and most basic step We told the customer the cost of *** spark plugs was $plus $for diagnostic and repair of misfire At this point we would like to point out that our $an hour billing rate is clearly displayed on the wall and the customer is very well aware of this rateWhen the customer was informed of the cost for the spark plugs, he refused to buy new spark plugsThis is not the first time he has refused to pay for items the car needs to be fixedMy option was to find two spark plugs which had been previously discarded in the trash so that I could help him out all while he was there constantly asking me for the easiest way to repair the issueI found two spark plugs in the trash then I cleaned, calibrated, and installed these spark plugsOnce these spark plugs were installed, the engine began working fully with cylinders We still didn’t know how much gas (Freon) the customer had filledWe had to take into consideration that this car was a taxi cab used for constant transportation and had more than 250,milesWe reminded the customer that something could have been damaged if it had overfilledWe told him we would charge him $just for basic service of recharging the gasThis included evacuation of the gas he had previously filled (since we could not determine how much gas he had put in and how much pressure was in the system), drying the system, and rechargingThe customer agreedIf that was all that the system required to work properly, then we would only be charging the $on top of the $mentioned above for diagnostic and repair of misfireThe customer agreedAfter finishing the process to recharge the system, the system did not workAt this point, the customer was unhappy because things had not been fixed immediately with the outcome he expected We would like to point out that it was obvious that we were already busy when he had arrived and we paused what we were already working on just to help himWhen this unexpected issue came up, he showed lack of patience even though he knew we were busy and he had not made an appointmentThis attitude of entitlement had become a trait of his that we were growing tired ofHe demanded immediate attention, we had warned him about the consequences of his overfilling the A/C gas and he had refused to buy new spark plugs We charged him the $for the repair of the misfire and the recharging of the air conditioningThe customer hesitantly paidA few minutes later this customer came back asking us to refund him the $he had already paid saying the A/C didn’t workI was done providing service for this customer and didn’t want him to come back again so I gave him back the $for the A/C rechargeOn top of that the customer still demanded $back which was the cost for us to fix the misfire on the engineI refused to return the $because there were no issues with that repairIt was service we providedThat is when the customer called the Adams County police departmentAfter minutes waiting, he started to become belligerent which is why I personally called the police because the customer was acting outWhen the police arrived, they heard both sides of our storyThey asked me if he owed me any money, but to me it was more important for him to leave my establishment than to keep $even though I know I earned those $I asked the police officer to tell him to never come back because we were tired of his attitude I added the bad business review based on the fact that the customer showed lack of interest in the safety of the vehicle he uses daily to transport people I will agree to take down my review of his business under the condition that this customer takes down the review of my businessFailure to do so will result in our posting of this response online as well

Hello,
I made a purchase with HS CONTAINERS by Nov 3th
In the same day, I received an confirmation email from *** about the paymment
The shipping deadline was bussines days, and I haven't receive it until today
I already tried to contact them by email almost times and they simply don't answer me, and their website doesn't have any phone number

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12680068, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:The business owner has failed to acknowledge the lack of communication and the amount of times we have been told one thing only for that to be changed last minute and their story to be changed.( See original complaint) On Jan 17th, when DrSweep was out to do the repairs and found out that they needed a custom part, it was not communicated to us that is was a CUSTOM part, nor that there was a $200 deposit required, nor that it would take weeks to come inI should have been told that from the beginning and not been given the run around after that fact or given a 2-day shipping time frameThis communication was vital to us and the company knew we were on a very short time frame to get these repairs done We have been more than patient with them, and we have to go out of our way to get extensions from the city because of this company's lack of communication and truthfulness with us. As the customer, I have lost my faith and trust that they are able to do the repair as they have have agreed to on multiple occasionsI would like my $deposit back for the parts.
Regards,
*** ***

To Whom it may concern,We went out and gave an estimate for the customer. Once the mason was out there, he noticed that the job needed more work. Talked with customer and she agreed to the new price. After the work was completed, customer called with a few areas of concern. Told the customer we will...

get in contact with the mason, and make sure he contacts her and make sure that the areas that weren't to her lickings, were taken care of. Spoke with the mason ans he called and responded to the customer. Was not aware of any further issues. Once the mason calls the customer, if we do not hear anything we disregard the complaint.  I am more than happy to reach back out to the customer and make sure to follow up.Thank you,[redacted]

To whom it may concern,  [redacted] called into our office on December 19, 2017 to schedule an inspection at [redacted]. The inspection took place on December 28, 2017. The technician said that the chimney was not safe to use. We were informed this was a...

rental, and the tenant needed to contact the owner to get further permission.  We had the tenant sign off that the chimney was " unsafe" and Dr. Sweep needed to return with a pipe, back wall refractory panel and chimney sweep, to ensure the fireplace was safe to use.  on 1/19/18 another technician was scheduled to come out and complete the repair. When the technician arrived he noticed that the pipe was a custom pipe and needed to be special ordered. From there the customer called in a deposit on 1/22/18 of $200.00 to have the custom pipe ordered. The pipe was ordered and we contacted the customer on 1/23/18 to let them know that the pipe was ordered and waiting for a shipping date.  The customer knew that the pipe was ordered and we did not have an exact ship date. On 2/2/18 we contacted the customer with a shipping date of 2/15/18.  The pipe came in early so we scheduled for 2/12/18 not knowing there was a snow storm on the horizon that hit the previous two days.  On February 12 the roof was not safe.  Also our installed had a death in his immediate family. We told the customer this on 2/12/18. He told us do the job today or give me a refund. It was not possible to do the job because of the weather, the roof was not walkable . We told the customer we want to finish the install, our position has not changed, we want to finish the job!!!

Dr. Sweep took immediate action when customer called into the office. Let the technician know her concerns, and he then reached out to the customer and left a voice mail to discuss her concerns.The customer has 2 flues that the tech would like to make sure they are swept and inspected, so he can...

determine if they are in safe and working order. He wanted to discuss that we will do the chimney sweep at no charge.

Complaint number [redacted] has NOT been RESOLVED. I spoke to [redacted] on 11/20/2015. She was supposed to get in touch with mason contractor. I haven't heard anything since.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]