Lulu's Fashion Lounge

Order *** This return was processed today and her online credit was emailed to herThis included the defective pair of joggersThey were refunded in fullAn email was sent for the confirmation and one for the online creditCustomer has been refunded in full. Have a great day!
XOX

This customer has reached out to us about the address on the packageIt was not addressed to the correct addressIt delivered before we could make any attempt to intercept thisWe were happy to refund the customer now that she will not get thisOur Records show that she was
refunded to her *** transaction on 8/15. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meHowever, I do think it's important to make the public aware of what I feel was blatant customer wrongdoingI was accused of something I didn't do, and as a first time customer of this store, I will never shop there againIt took my calling upwards of times and asking for manager after manager in order to get my money back

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. However, I have still not received a return label for these items and their online returns system is still not yet available to return these items, see attached. Therefore, I would like to keep this Revdex.com issue open until the business has delivered on it's promise of return and full refund. Thank you,*** ***

Order *** initiated a return for two items, however we only received one item within the packageShe was issued a refund for the one item we received on 5/25/Since the customer from order *** insisted she returned a second item within the same package, we advised her to
start a missing item/damaged package claim with ***It is the responsibility of the "sender" to file a claim with *** in regards to missing and/or damaged items within an orderIn this instance, the customer is the "sender" and our company is the "recipient"If *** closed this investigation in favor of the customer, we would have refunded the customer's original payment for the cost of the missing itemSince the investigation was not successfully completed, and the results where inconclusive, Lulus.com was unable to issue a refund to the customer's credit card. We attempted to resolve this situation to the best of our abilityAs a courtesy, the customer was issued a refund in online credit for the item we did not receive on 5/29/16.Please let me know if you have any additional questions. Thank you,*** ***

Hello! This customer reached out to our Customer Service about the fit and sizing on some Final Sale productsThese items are on clearance and are not returnableI have updated her order to allow all her items back for a full refundI have also emailed her a free UPS
return labelWe are happy to offer her a one time courtesy to send her Final Sale items back! Thank you!

Revdex.com:
Thank you so much for your assistance with this matterI have accepted the store credit they've provided and mailed the product prior to September as they've instructed. However, my initial reason for contact was that they did not publish my review that the product doesn't stretch or have extra fabric for alterationsAll reviews on the site are out of starsWhen I attempted to publish my review, there were reviews thereNow the site has reviews, none of which are mineThe store claims they are looking into why my review, the only not out of star review wasn't published

Hi ***, Thank you so much for reaching out about this concernI am so sorry to hear that this package has not arrived and you are having issues with our siteI will go ahead and refund this order in fullI am also sending you a gift voucher to redeem as an apology. Again, we
are so sorry about this, but I am happy to resolve this for you! Have a great day! XOXO

I am rejecting this response because: I was never told the items were no longer on the website nor was I told that there was a time limit on my return

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Thank you, I did receive the *** return label today at 2:07PM EST

Hi ***! Thank you for reaching outI am so sorry if you did get my responseI have issued the remaining $out of the $totalThe $was already refundedYou are are able to keep the credit that was sent for the orders as wellHave you been able to check your bank
statement for these refunds? I am happy to send you the transaction IDs via our business email if you would likeIf you have any further questions or concerns feel free to email back or call us at 1-866-918-5858.Have a lovely day!

Customer returned the Thinking Out Loud Black Backless Jumpsuit with signs of wear to the hygienic area of romperPlease see image for reference: ***As a courtesy, we issued the customer a refund in online credit since this romper was returned to us
worn and essentially damagedCustomer was not happy with this resolution so we issued a refund back to her original payment method as a huge one time courtesyAs stated in our return policy, we do not accept returns that have been worn/damaged. The total amount paid for the Thinking Out Loud Black Backless Jumpsuit was $(including tax)This amount in addition to the $shipping cost would result in a $refundThis refund was issued on 8/This is the full amount originally paid, and the full amount refundedHere are two refund transaction IDs for your reference: *** ($52.68), *** ($5)Lulus is not withholding any amount for damagesWe can only refund the amount the customer actually paid for the item

I am rejecting this response because: I am deaf and hearing impaired that is why I "bombarded" themwith emails! lulus sent me dirty clothes! they had stains! I notified themof this the day I got the package and they said "no problemwe will refund you" now they are fighting me and they even BLOCKED my email from emailing them! they are nasty rude people

Hi ***! Thank you for reaching out to us about this orderI am sorry to hear that your order had a back ordered itemYour return is processing but I will make sure that you are refunded fully to the card you paidThere will be a $deduction for using our label. We offer days to
make a returnIf the return is postmarked within the first days of receiving the package, the label is freeAfter this time, there will be a $charge from your refundI will reach out to the refunding team to make sure this is processed today. If you have any further questions or concerns feel free to email back or call us at ***.XOXO

Hi ***! Thank you so much for reaching out to us! I am so sorry to see that the dress did not arrive in time for you eventI see that your original order was placed for $which included a 2-day label for $One of our representatives upgraded the order over the weekend to a 1-day
shipping label on usThe original fee for the 2-day label was refunded and will post back into your account in 3-business daysAfter your refund, the updated amount that you paid is now $I am so sorry for any confusion, but we have not collected extra funds for thisSince we do not keep full card information on file, the only way to charge a card is for the customer to call in or place an order online.If you have any further questions or concerns feel free to email back or call us at 1-866-918-5858.Have a lovely day!XOXO

It looks like this issue was resolved on 1/27/We have since issued a refund in online credit for the amount of the gift, plus an additional $for any inconvenience this situation may have causedIf you have any further questions or concerns, please do not hesitate to contact usThank
you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Hi ***! Thank you for contacting usI am so sorry to hear that your item was back ordered and was not able to be shipped to youIt does look like this was an error on our behalf with an inventory discrepancyI see that we have cancelled this and issued a refund on 3/I have looked into
this further and we do have a restock date of Estimated Arrival: March 24, I am going to send you a voucher via email for $in store credit which will cover overnight shippingI have also signied you up for the notificationWhen the restock email comes in, you can replace the order with your credit! If you have any further questions or concerns feel free to email back or call us at ***.Have a lovely day, XOXO