Luke's Apartment Movers Reviews (%countItem)
Luke's Apartment Movers Rating
Address: 7844 Playa Del Rey Ct., Jacksonville, Florida, United States, 32256
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I used Luke's Apartment Movers for my relocation and everything was easy and smooth. The movers were skilled reliable and honest. Everyone showed up on time 730am and start working with not a single waste move. Thank you again
This is an amazing moving company. They moved us recently and did great job. I recommend you use Lukes Apartment Movers.
I used this company because of their reasonable price and I got very good service today. The movers arrived on time and they worked very well and fast.
I strongly recommend people to use them
The movers damaged my dresser in the move. He called the office. He was instructed to take pictures of the damages and submit them to the office he did. I also pointed out several areas that he did not photograph. He was very apologetic. I told him that I would not sign off on the paperwork until I was compensated for the damages that took place in the move.
Part of our contract and aggrement, our moving company is liable after $1,000 of any damages during the move.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: . I did not sign a contract and 2. Your company movers damaged my property and I want compensation! 3. Pictures of the damages will be coming your way shortly 4. The manager never cared to call or respond when I reached out that speaks volumes about the reputation of this company
Regards
DO NOT use this company. They are extremely unprofessional!! Paula in specific. I waited for 2 and half hours for my movers to arrive. I was scheduled at 12pm they called at 11:40am saying they were behind on the current move and would be to me by 1. No problem. They finally show at 2:33pm, after I called twice they claimed to have gotten lost. I spoke to Paula & she showed no concern. After explaining the wait time and misquoted eta her response was ok and what do you need from me. Absolutely no customer service!!! And after asking what her title was she claimed to not know, but per the the movers she is the manager. This was my first time using movers and an absolutely TERRIBLE experience. Do not waste your money and time!!!!!!!
Tampa, FL
In the moving business it is almost impossible to make an exact time of schedule because of the nature of business. Therefore, we give the time window for appointments.What she describes here is not reflecting an objective comment. We are very professional and responsive to our customers.
This company is bull crap. My daughter hired them the morning of they called with running late issues. Then 15 minutes later call to say they were involved in an accident. DO NOT USE.
When our mover in Orlando driving to this customer, an accident happened and the truck was not drivable. How could have we controlled such accident? Please empathy!!!
After the movers were 3+ Hours late, they proceeded to break my headboard and bedframe. Myself and the movers called the owner. I never received a returned phone call in regards to compensation. The mover told me that he would take $100 off of the move and I should speak to the owner about the rest of my reimbursement for the damages. I still had never received a phone call back so I called again and finally spoke to the owner who basically would not take responsibility for the damages. Had I known this, I never would have paid for the terrible moving service that I received until I knew what was being given back to me. The least they could do is attempt to repair my bedframe, but that was not even offered. Nothing was.