Lucky Bakery & BBQ

Dear Consultant [redacted]This response is for the complaint that occurred on 4/22/2016, the ID is [redacted]. On the...

injury, a customer was unsatisfied on the products. First, we sell the duck's wings and feet at the same price; there is no different between each other. And also, we always scale the weight of all products before putting the sauce on. If the customer is still not feeling fair, he or she can come back, and we can scale the same amount, so he or she can compare to see if there is any different. 
Thank you and have a nice day!
Sincerely,
[redacted]
Lucky Bakery & BBQ
11078 W National Ave 
Milwaukee WI 53227

Explorer Communications[redacted]
 
Revdex.com [redacted]
RE: [redacted] - ID#[redacted]
Dear Sir or Madam:
I am writing in response to the above-mentioned...

complaint. Our records indicate that on January 4, 2014, Ms. [redacted] purchased four book orders. As indicated on our sales receipts, we advise to allow 120 days for delivery of the orders. At the time that Ms. [redacted] had submitted this complaint, she had not yet allowed the proper time stated on our sales receipts for delivery. It appears that one of Ms. [redacted]'s orders, for the book titled '[redacted],' is currently on back order and may be some time before it is available again. Due to the circumstances we feel that refunding Ms. [redacted] for this order would be an acceptable option in this instance. A check in the amount of $77.00 has been enclosed for this purpose. Ms. [redacted]' other three orders have since been completely processed and were shipped on February 18, 2014. Ms. [redacted] may track these orders from the following link:
http://www.[redacted]. If you have any further questions please feel free to contact me.
Sincerely,
[redacted]

I purchased a two year subscription to [redacted] through a college that was going door to door selling subscriptions to earn money for a trip to Spain.
Immediately, I began to receive notifications that my subscription from this magazine was set to expire, and that I needed to renew.
I called [redacted], who told me that this company only paid for one year effective January 1, 2014, and not the two years that I paid for. I was informed by [redacted] that they did not have anything to do with outside orders, and I was then given a different telephone number for [redacted] who then gave me another contact that was only available through a website owned by Explorer Communications, [redacted]
The only support offered by this website is to fill in a form and hope that they will return your email. After completing this form,and clicking on the send button, a window popped up stating that they were unable to process my request. I began the process over, and over again. I am not searching the website, " Get Human", hoping to find a way to contact this company.
Bottom line? NEVER do business with any company of this type.

I am writing in response to the above-mentioned complaint. Our records indicate that on February 22, 2014, Ms. [redacted] purchased a two year subscription to [redacted]. As indicated on our sales receipts, we advise to allow 120 days for delivery of the first issues. At the time that Ms....

[redacted] had submitted this complaint, she had not yet allowed the proper time stated on our sales receipts for delivery. We have confirmed with the publisher that Ms. [redacted] order has been processed and begins with the April 2014 issue. Ms. [redacted]'s account number with [redacted] is [redacted] and her subscription will expire with the March 2016 issue. The address we have on file for delivery is as follows: 
[redacted]
Culver City, CA 90230
If you have any further questions please feel free to contact me. 
Sincerely, [redacted]

I am writing in response  to the above mentioned complaint.  Our Records indicate that on August 27, 2014 we received mailed requests to cancel all three of Ms. [redacted]'s orders along with proof of payment needed to process her refund.  A check in the amount of $250.00 was mailed...

directly to Ms. [redacted] on August 29, 2014 for this purpose.  If any additional information is needed please feel free to contact me.

Dear Consultant [redacted]This response is for the complaint that occurred on 4/22/2016, the ID is [redacted]. On the injury, a customer was unsatisfied on the products. First, we sell the duck's wings and feet at the same price; there is no different between each other. And also, we always scale the weight of all products before putting the sauce on. If the customer is still not feeling fair, he or she can come back, and we can scale the same amount, so he or she can compare to see if there is any different.Thank you and have a nice day!Sincerely,[redacted]

I am writing in response to the above-mentioned complaint.  [redacted] order has been completely processed and was delivered on 10/02114. The recipient that [redacted] order was sent to is as follows:[redacted]...

[redacted] may confirm delivery of his order at the following link: [redacted].  If you have any further questions  please feel free to contact me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When a customer asks for wings the business should not mix the order with other product.  For several times we discovered duck feet were buried under the pile of wings.  This is very obvious that they were hiding the feet.  There is no meat on the feet and why would them be of equal price with the more meaty and tastier wings?
As for scaling the weight of the product before putting sauce, the customers must tell them to do so; otherwise, they would deliberately weigh the products with a lot of sauce to generate more profit.  This is done right before the eyes of the customers.
 
Regards,