Lucky 7 Car Store

Initial Business Response / [redacted] (1000, 9, 2016/06/15) */ ON 5/23/MR.&MRS [redacted] PURCHASED A CHEVROLET SUBURBANTHEY NEEDED ASSISTANCE IN FINANCING SO WE HELPED PROVIDE THAT FOR THEMBOTH FILLED OUT A CREDIT APPLICATION AND WE FORWARDED THEM ON TO THE BANKTHEY WERE APPROVED AND HAD TO SUBMIT STIPULATIONS FOR THE LOAN TO THE BANKWE HAD ALL DOCUMENTS NEEDED AT THAT TIME SO WE SENT THEM TO THE BANK ALONG WITH ORIGINAL CONTRACT THAT THE CUSTOMERS ENTERED INTOANYTIME A LOAN IS COMPLETED ON A VEHICLE IT A REQUIREMENT THAT FULL COVERAGE INSURANCE IS MAINTAINED ON THE VEHICLE UNTIL LOAN IS PAID OFFON 5/26/THE BANK NOTIFIED US THAT THE CUSTOMER DID NOT HAVE THE CORRECT INSURANCEWHEN THE BANK CALLED TO VERIFY INSURANCE THEY FOUND OUT THAT MRS [redacted] WAS INSURED UNDER SOMEONE ELSE'S POLICY AND THAT MR [redacted] WAS NOT LISTED AT ALLWE CONTACTED THE CUSTOMER TO LET THEM KNOW THE BANK NEEDED THE CORRECT COVERAGE AND AT THAT TIME THEY COULD NOT PROVIDE ITWE OFFERED TO HELP THEM AND GAVE THEM A REFERRAL TO A COMPANY THAT COULD HELP THEMAND WE LET THEM KNOW IT WOULD BE EITHER A SHORT TERM COMPANY FOR THEM OR A LONG TERM BECAUSE PRICING WAS HIGHER WITH THIS COMPANY DUE TO MR [redacted] NOT HAVING A VALID DRIVERS LICENSEMRAND MRS [redacted] SIGNED ALL DOCUMENTS FOR THE PURCHASE OF THE VEHICLE AND THEN DECIDED LATER THAT SINCE THEY DID NOT WANT TO CHANGE INSURANCE COMPANIES THAT THEY WOULD JUST DROP THE VEHICLE BACK OFFAFTER US TRYING TO HELP THEM WITH INSURANCE IT WAS A SHOCK TO US THAT THEY RETURNED THE TRUCK EVEN MORE SO WAS THAT THEY EXPECTED THEIR TRADE IN VEHICLE BACKTHIS WAS OVER ONE WEEK AFTER THE PURCHASE OF THE VEHICLETHE TRADE IN VEHICLE WAS TAKEN TO A REPAIR FACILITY WHERE WE PAID TO HAVE A TUNE UP AND BROKEN DOOR PANEL FIXED SO WE COULD THEN TAKE IT TO AUCTIONWE WANTED TO HELP THEM AS GOOD FAITH EVEN THOUGH THE VEHICLE WAS RETURNED ONE WEEK LATERWE OFFERED MRAND MRS [redacted] THEIR TRADE IN VEHICLE BACK AT THE COST OF [redacted] IN REPAIRS AND RESTOCK FEEWE DID NOT CHARGE THEM FOR THE MILES USED ON THE SUBURBAN WHICH WHEN PURCHASED WAS XXXXXX AND RETURNED WITH XXXXXXWE FEEL THIS WAS A FAIR OFFER AND WE STRIVE TO MAKE OUR CUSTOMERS HAPPYIF MRAND MRS [redacted] WANT TO PAY FOR THE REPAIRS ON TRADE IN AND DETAIL ON THE SUBURBAN THAT WAS DRIVEN OVER [redacted] MILES THEN WE WILL WAVE THE RESTOCK FEE Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/06/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm sorry I don't agree with paying for something I didn't need done as the blazer having a tune upIf I wanted it to have a tune up I would've gotten it fixed myself, I personally talked with the bank and they reassured me our loan did not go through so there is no need for you guys to fix the vehicle when the loan never finished being approvedIt is on lucky for going to fix the vehicle before everything was officialUnfortunately, I was not doing insurance fraud and lie saying [redacted] had a license until the bank had approved everything and then cancel it like [redacted] owner of lucky advisedIf needs be I can settle this in court because I will not pay the [redacted] that they are begging forIf they gave me the blazer back and they already have their truck back, we could call this good and put it behind usUnfortunately, this company doesn't want to do thatHonestly I could turn the text messages in as I have for Revdex.com and the company and or [redacted] could be in legal trouble, I was trying to be civil but matters are not being taken care ofI was first told the blazer was already sold at the Auction wednesday, the second day they had the blazer until I called mishawaka and got the truthI feel they are not honest and I will further this elsewhereThank you Final Business Response / [redacted] (4000, 16, 2016/06/24) */ Unfortunately Mrand Mrs [redacted] do not understand the legal binding of the contract that was signed by both of them when purchasing the vehicleIt was after the sale had already been completed that it was found that Mr [redacted] was not listed on the insurance policy and that Mrs [redacted] did not have her own policy only listed as authorized person on someone else's accountWhen this information was found out we reached out to Mrand Mrs [redacted] and offered options for them regarding the insurancewe do not sell insurance so we gave them choices of places to callAgain after the deal was completed it was determined their blazer did not pass our inspections so it was repaired enough by us to be taken to the auctionWhen the problem with the insurance arrived the vehicle was taken back to our holding facilityWe worked worked very hard to help Mrand Mrs [redacted] purchase their newer vehicle from usIt is unfortunate that because of the insurance that they were not wanting to get that they felt they could just return the vehicle and receive their trade in backThe vehicle they purchased was driven over [redacted] miles and needed detailed and stickers reapplied after being dropped offThe repairs were made on the trade because there was no indication at the time of the purchase that there would be a problem with the insuranceHowever we will again try to help Mrand Mrs [redacted] by taking off the repairs on their trade and return the vehicle back to them for only the restock and detail totaling [redacted] We hope they find this to be fair and can resolve this issue Final Consumer Response / [redacted] (4200, 18, 2016/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't believe those statements are accurate because I couldn't take the truck until I got insurance which by the way I was still under my parents policy and they're saying days later [redacted] has to be on the policy, so we added him with extra costs as an non driver and he was not covered because he doesn't have an valid drivers licensethey still was not satisfied with that we spoke with our attorney and they advised us to take the truck back with the truck clean and under [redacted] milesI feel like the only person that has lost in this situation is myself, we have had to have taxis take us to grocery stores, paying bills, work and so onMy son has missed appointments at [redacted] hospital because of this ongoing situation of days!

Initial Business Response /* (1000, 5, 2017/02/20) */
LUCKY CAR STORE AND *** *** CAME TO A RESOLUTION AND BOTH PARTIES ARE SATISFIED

Initial Business Response /* (1000, 5, 2017/02/08) */
Mrs. [redacted], we are sorry to hear you are not satisfied with your purchase. Unfortunately the vehicle was purchased "AS IS". We allow all customers the opportunity to have vehicles inspected by their mechanic prior to purchase. A 13 year old...

vehicle could possibly have bondo but it would not be used to hold a vehicle together. If you would like to call our General Manager [redacted] @ [redacted]XXX-XXXX he would be more than happy to assist you with finding a repair facility close to you to look at the issue you are having with your headlights.
Initial Consumer Rebuttal /* (3000, 7, 2017/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe that the "as is" aspect of it pertains to the little things that are wrong with the vehicle such as: the broken seat belt, broken back windshield wiper, the broken back glass lock, the broken seat back, the chip in the windshield, the radio that randomly shuts off, the tire that goes flat every other day, and the tire pressure sensor that is broken. The thing I have a problem with is the fact that the vehicle is not safe for me to drive my two toddlers and newborn around in because the whole under body is so rusted out that the running board is on the verge of falling off, the headlights that randomly shut off while I am driving, and the steering column and break pedal that shake horribly. I don't understand how anyone with a conscience could make a mother of three small children be stuck driving a vehicle that is so unsafe. I have been nothing but civil and have not once raised my voice or used profanity but I am just appalled how heartless some people can be. We have put over $100 in repairs for the small things and I am not even asking for compensation for that. I just want to return the vehicle and get back the money that we paid for it. I am just asking you to please look in your heart and do the right thing.
Final Business Response /* (4000, 11, 2017/02/21) */
WE WOULD BE MORE THAN HAPPY TO EXPLORE ALL OPTIONS WITH THE CUSTOMER. PLEASE JUST CALL OUR OFFICE AT XXX-XXX-XXXX AND MR. [redacted] CAN ASSIST YOU.

Initial Business Response /* (1000, 9, 2016/06/15) */
ON 5/23/16 MR.&MRS. [redacted] PURCHASED A 2005 CHEVROLET SUBURBAN. THEY NEEDED ASSISTANCE IN FINANCING SO WE HELPED PROVIDE THAT FOR THEM. BOTH FILLED OUT A CREDIT APPLICATION AND WE FORWARDED THEM ON TO THE BANK. THEY WERE APPROVED AND HAD TO...

SUBMIT STIPULATIONS FOR THE LOAN TO THE BANK. WE HAD ALL DOCUMENTS NEEDED AT THAT TIME SO WE SENT THEM TO THE BANK ALONG WITH ORIGINAL CONTRACT THAT THE CUSTOMERS ENTERED INTO. ANYTIME A LOAN IS COMPLETED ON A VEHICLE IT A REQUIREMENT THAT FULL COVERAGE INSURANCE IS MAINTAINED ON THE VEHICLE UNTIL LOAN IS PAID OFF. ON 5/26/16 THE BANK NOTIFIED US THAT THE CUSTOMER DID NOT HAVE THE CORRECT INSURANCE. WHEN THE BANK CALLED TO VERIFY INSURANCE THEY FOUND OUT THAT MRS. [redacted] WAS INSURED UNDER SOMEONE ELSE'S POLICY AND THAT MR. [redacted] WAS NOT LISTED AT ALL. WE CONTACTED THE CUSTOMER TO LET THEM KNOW THE BANK NEEDED THE CORRECT COVERAGE AND AT THAT TIME THEY COULD NOT PROVIDE IT. WE OFFERED TO HELP THEM AND GAVE THEM A REFERRAL TO A COMPANY THAT COULD HELP THEM. AND WE LET THEM KNOW IT WOULD BE EITHER A SHORT TERM COMPANY FOR THEM OR A LONG TERM BECAUSE PRICING WAS HIGHER WITH THIS COMPANY DUE TO MR. [redacted] NOT HAVING A VALID DRIVERS LICENSE. MR. AND MRS. [redacted] SIGNED ALL DOCUMENTS FOR THE PURCHASE OF THE VEHICLE AND THEN DECIDED LATER THAT SINCE THEY DID NOT WANT TO CHANGE INSURANCE COMPANIES THAT THEY WOULD JUST DROP THE VEHICLE BACK OFF. AFTER US TRYING TO HELP THEM WITH INSURANCE IT WAS A SHOCK TO US THAT THEY RETURNED THE TRUCK EVEN MORE SO WAS THAT THEY EXPECTED THEIR TRADE IN VEHICLE BACK. THIS WAS OVER ONE WEEK AFTER THE PURCHASE OF THE VEHICLE. THE TRADE IN VEHICLE WAS TAKEN TO A REPAIR FACILITY WHERE WE PAID TO HAVE A TUNE UP AND BROKEN DOOR PANEL FIXED SO WE COULD THEN TAKE IT TO AUCTION. WE WANTED TO HELP THEM AS GOOD FAITH EVEN THOUGH THE VEHICLE WAS RETURNED ONE WEEK LATER. WE OFFERED MR. AND MRS. [redacted] THEIR TRADE IN VEHICLE BACK AT THE COST OF [redacted] IN REPAIRS AND RESTOCK FEE. WE DID NOT CHARGE THEM FOR THE MILES USED ON THE SUBURBAN WHICH WHEN PURCHASED WAS XXXXXX AND RETURNED WITH XXXXXX. WE FEEL THIS WAS A FAIR OFFER AND WE STRIVE TO MAKE OUR CUSTOMERS HAPPY. IF MR. AND MRS. [redacted] WANT TO PAY FOR THE REPAIRS ON TRADE IN AND DETAIL ON THE SUBURBAN THAT WAS DRIVEN OVER [redacted] MILES THEN WE WILL WAVE THE RESTOCK FEE.
Initial Consumer Rebuttal /* (3000, 12, 2016/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm sorry I don't agree with paying for something I didn't need done as the blazer having a tune up. If I wanted it to have a tune up I would've gotten it fixed myself, I personally talked with the bank and they reassured me our loan did not go through so there is no need for you guys to fix the vehicle when the loan never finished being approved. It is on lucky 7 for going to fix the vehicle before everything was official. Unfortunately, I was not doing insurance fraud and lie saying [redacted] had a license until the bank had approved everything and then cancel it like [redacted] owner of lucky 7 advised. If needs be I can settle this in court because I will not pay the [redacted] that they are begging for. If they gave me the blazer back and they already have their truck back, we could call this good and put it behind us. Unfortunately, this company doesn't want to do that. Honestly I could turn the text messages in as I have for Revdex.com and the company and or [redacted] could be in legal trouble, I was trying to be civil but matters are not being taken care of. I was first told the blazer was already sold at the Auction wednesday, the second day they had the blazer until I called mishawaka and got the truth. I feel they are not honest and I will further this elsewhere. Thank you.
Final Business Response /* (4000, 16, 2016/06/24) */
Unfortunately Mr. and Mrs [redacted] do not understand the legal binding of the contract that was signed by both of them when purchasing the vehicle. It was after the sale had already been completed that it was found that Mr. [redacted] was not listed on the insurance policy and that Mrs. [redacted] did not have her own policy only listed as authorized person on someone else's account. When this information was found out we reached out to Mr. and Mrs. [redacted] and offered options for them regarding the insurance. we do not sell insurance so we gave them choices of places to call. Again after the deal was completed it was determined their blazer did not pass our inspections so it was repaired enough by us to be taken to the auction. When the problem with the insurance arrived the vehicle was taken back to our holding facility. We worked worked very hard to help Mr. and Mrs [redacted] purchase their newer vehicle from us. It is unfortunate that because of the insurance that they were not wanting to get that they felt they could just return the vehicle and receive their trade in back. The vehicle they purchased was driven over [redacted] miles and needed detailed and stickers reapplied after being dropped off. The repairs were made on the trade because there was no indication at the time of the purchase that there would be a problem with the insurance. However we will again try to help Mr. and Mrs. [redacted] by taking off the repairs on their trade and return the vehicle back to them for only the restock and detail totaling [redacted] We hope they find this to be fair and can resolve this issue.
Final Consumer Response /* (4200, 18, 2016/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't believe those statements are accurate because I couldn't take the truck until I got insurance which by the way I was still under my parents policy and they're saying 6 days later [redacted] has to be on the policy, so we added him with extra costs as an non driver and he was not covered because he doesn't have an valid drivers license.. they still was not satisfied with that we spoke with our attorney and they advised us to take the truck back with the truck clean and under [redacted] miles. I feel like the only person that has lost in this situation is myself, we have had to have taxis take us to grocery stores, paying bills, work and so on. My son has missed 3 appointments at [redacted] hospital because of this ongoing situation of 27 days!