Luck Optical

[redacted] September 26th 2017Dear Ms***,Thank you for taking the time to let us know of you recent visit to Luck OpticalPlease accept mysincere apologies for the inconvenience you encountered due to being not enough time left in thebusiness day to complete your eye examWe work on a first come first serve basis and sometimes latein the day we are not able to see everyone for an eye exam during that business dayI would like tooffer you a $store credit to in some way let you know we do care and would like to earn your trustand business.Thank you so very much for taking the time to make us aware of our shortcomings, and we look forwardto seeing you soon.Sincerely, [redacted] VP/General Manager

Complaint: [redacted]
I am rejecting this response because:
This is the second complaint regarding operating business hours at the location, they need to change their posted operating hours to reflect accurate information. I arrived an hour and 10 minutes to closing and was not able to be seen, I did not arrive 5 minutes to close, or 10 minutes to close and expect to bee seen.
Regards,
[redacted]

[redacted]
[redacted]
[redacted]September 26th 2017Dear Ms. [redacted],Thank you for taking the time to let us know of you recent visit to Luck Optical. Please accept mysincere apologies for the inconvenience you encountered due to being not enough time left in thebusiness day to...

complete your eye exam. We work on a first come first serve basis and sometimes latein the day we are not able to see everyone for an eye exam during that business day. I would like tooffer you a $10.00 store credit to in some way let you know we do care and would like to earn your trustand business.Thank you so very much for taking the time to make us aware of our shortcomings, and we look forwardto seeing you soon.Sincerely,[redacted]VP/General Manager