Lucille Dental

ID# *** To Whom It May Concern; I am the Office Manager for Alaska Dental ArtsI have been in this position as of March 16, 2015, so the initial contacts with the complainant were not through meWe acquired the practice the complainant and her family have been coming to for dental care in
June of The sale and acquisition did not include the purchase of the former doctor's account receivables, where the majority of the credit for the complainant were originatingAfter auditing and attempting to contact the former owner for his portion of the refund to the complainant, I made the decision to have our practice refund the entire amountI did not feel any of this information was pertinent to share with the complainant, rather inform her that a check was issued on May 26"' for $along with a statementI was later contacted by the complainant stating they did not receive a checkI verified the address and stated that I would need to contact our accountant to see if the check had already been cashed and a stop payment issued before I could send another checkA second check was issued on June, 11,in the amount of $along with a statement and a certified mail tracking number *** *** *** ***All of these items were also provided via email to the complainant on June 11,We consider this issue to be resolved as the desired settlement has been satisfied: refund from account and closing statementRegards,