Luce's Transportation

Hi. My name is [redacted]. I am the manager for Luce Transportation and Luce's Garage in Union, ME. We received a complaint through Revdex.com from a customer today. You have his side of this story, now I'll give you ours...The complaint filer's first car (2006 [redacted]) stalled out in our driveway in...

late January and he couldn't get it started again. He asked us what we could do to help him out without costing a lot of money because he was broke. After diagnosing the car, we told him his problem was, most likely, the fuel pump. A new pump was over $200.00 and a used one was $95.00. He opted to get the used pump. We ordered, received, and installed the pump with a new seal from [redacted] (which we gave him for free). We charged him $95.00 for the pump and 1.5 hours @$65 per for the job. He paid for the work and took the vehicle home. A few days later (early February) this same person came back with a different vehicle. This time he brought a [redacted]. He told us his [redacted] still wasn't running right, so he bought the [redacted] for $600.00 from a local scrap guy. The cooling fans weren't working, and it was over-heating, so he asked us to take a look at it. We brought it into the garage at NO COST. Once we hooked up the diagnostic computer (we use this practically everyday here, BTW) to this vehicle, it wouldn't even start or give a reading on the scanner. Both mechanics that were looking at this vehicle concluded that it needed a new computer. That is why the fans weren't working, it wouldn't start, and it wouldn't give a reading on the scanner. We found a used computer for this vehicle for $75.00 and gave it to him at NO COST. Also, while trying to diagnose the vehicle, the coolant temp sensor broke off. We replaced this part as well at NO COST. We told him there was nothing more we could do. A dealership would have to program the used computer we gave him for it to work in his car. We did everything we could to help this man out because he said he didn't have any money. He spent a total of $197.73 on the [redacted] at our garage, and not a single penny here on the [redacted]. We don't owe this man a thing. We have a great reputation at our establishment, and we go above and beyond for every customer who walks in here. We believe that this man wants something for nothing.If you need anything further from me, just let me know. Call me at [redacted]Thanks,[redacted]Luce Transportation