Lucash Motors

Complaint: [redacted] I am rejecting this response because: After consulting many other dealerships, they have all agreed that there is no reason that my interest rate should have been this high with the credit score I haveI am disappointed that you do not inform any of your customers about hazardous issues with a car especially when the first thing I said when I walked into the dealership was that I needed a reliable car to get me to and from school and workSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Lucash motors sold [redacted] a car that a was not safe Yes, she loved the look of a lowered car; however, we found out later that the car was not lowered properly according to [redacted] s They charged [redacted] $to put all four struts and replace a tire Because there were still issues with the car, they were unable to realign the front end There were major issues when the car was sold These were not due to [redacted] reckless driving Needless to say, [redacted] was not going to make a payment due to the car not being safe to drive All I'm asking for is to be reimbursed the $for repairs to a car that was not able to be driven and therefor had to be taken back by the bank.Sincerely, [redacted]

this car was repo from credit concepts she never made one payment so the car was taken from the bank

[redacted] purchased a pontiac grand prix from our auburn location [redacted] took the car for a test drive before her purchase and loved the pontiac because it had been lowerd and thelook of it [redacted] also called my manger chuck and had ran over something in the road we can be responsible for damages do to her careless driving and the car was repossessed do to none payment it wasnt returned credit concepts repo the pontiac

Complaint has been resolved

This is news to me about us coming and getting your car? That's a flat out lie the bank you financed to with actually repossessed the car do to none payment So that's who has your car You can't expect to buy a car and drive it and not make paymentsIt does not work that wayAnd just looked at your file and you didn't not buy a extended warranty even thou it was offered to you so no when you bought the car it was sold as is and you signed over places saying that

Complaint: [redacted] I am rejecting this response because:I have the receipt from [redacted] regarding the struts that were not put in correctly in the first place to lower the car They were not able to realign the front end due to issues and of course more $ [redacted] was put into that car because of th financing issues on the other two that she took for a test drive Also, the reason she did not make a payment is because of thses issues I am a struggling Grandma who paid the $for repairs due to your negligence on selling a car hat was no good! Sincerely, [redacted]

the only way to get out of a loan is to contact reliable credit they are the legal owners of your auto loan you could trade the car in and get a new loan thru different company as far as the car goes you took it to an audi in tacoma and they worked on iti would take it back to them and see
what the problem is

Unfortunately, we will not be able to refund your down payment, due to we do not own the vehicle anymore, the bank is the legal owner on this vehicle We here at Lucash Motors are very sorry that you are having ill-will/ buyers remorse after one year of ownership of the Dodge Neon you purchased We here at Lucash Motors are willing to go above and beyond, and see what we can do for you as far as trading you out of the Neon into something that fits you needs currently Again we appreciate you business and look forward to doing business with you in the future

Complaint: [redacted]I am rejecting this response because: After consulting many other dealerships, they have all agreed that there is no reason that my interest rate should have been this high with the credit score I have. I am disappointed that you do not inform any of your customers about hazardous issues with a car especially when the first thing I said when I walked into the dealership was that I needed a reliable car to get me to and from school and work. Sincerely,[redacted]

Complaint has been resolved.

Revdex.com:
Ivan I** I talked to told me to get a loan out and buy the parts and you guys would put them on but that is not the way to do...

business I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

[redacted] [redacted]  this is stephen lu[redacted] from lucash motors im sorry to here that your not happy about the intrest rate the rate goes off of somebody credit history . and I looked thru your file and looked at all of your paperwork you signed . 21 places that stated the car was as is .. are...

dealership also sells service contracts wich you did not take advantage of any question feel free to call me 253 737-4462

Complaint: [redacted]I am rejecting this response because:  Lucash motors sold [redacted] a car that a was not safe.  Yes, she loved the look of a lowered car; however, we found  out later that the car was not lowered properly according to [redacted]s .  They charged [redacted] $1500 to put all four struts and replace a tire.  Because there were still issues with the car, they were unable to realign the front end.  There were major issues when the car was sold.  These were not due to [redacted] reckless driving.  Needless to say, [redacted] was not going to make a payment due to the car not being safe to drive.  All I'm asking for is to be reimbursed the $1500 for repairs to a car that was not able to be driven and therefor had to be taken back by the bank.Sincerely,[redacted]

You had the car dropped off and said you didn't want it. I had to buy the whole contract back from the bank I offers to fix it and you said no

[redacted] purchased a pontiac grand prix from our auburn location . [redacted]  took the car for a test drive before her purchase and loved the pontiac because it had been lowerd and thelook of it . [redacted] also called my manger chuck and had ran over something in the road we can be responsible...

for damages do to her careless driving . and the car was repossessed do to none payment it wasnt returned credit concepts repo the pontiac .

this car was repo from credit concepts . she never made one payment so the car was taken from the bank

This is news to me about us coming and getting your car? That's a flat out lie the bank you financed to with actually repossessed the car do to none payment . So that's who has your car . You can't expect to buy a car and drive it and not make payments. It does not work that way. And just looked at...

your file and you didn't not buy a extended warranty even thou it was offered to you so no when you bought the car it was sold as is and you signed over 20 places saying that

Complaint: [redacted]I am rejecting this response because:I have  the receipt from [redacted] regarding the struts that were not put in correctly in the first place to lower the car.  They were not able to realign the front end due to issues and of course more $.  [redacted] was put into that car because of th financing issues on the other two that she took for a test drive.  Also, the reason she did not make a payment is because of thses issues.  I am a struggling Grandma who paid the $1500 for repairs due to your negligence on selling a car hat was no good!  Sincerely,[redacted]