Lowry Speech & Occupational Therapy

Initial Business Response /* (1000, 8, 2015/05/06) */
The consumer forgot to cancel a scheduled appointment and was informed that a "no show fee" would be incurred as is the policy for missed appointments. When the client explained it was missed due to illness, the fee was immediately waived as...

reported in the consumers complaint. The concerns regarding communication were reviewed with front desk staff and they will make an effort to improve their overall communication with the consumer. The consumer reports she has no residual concerns.