Lowry Alterations

Initial Business Response / [redacted] (1000, 6, 2015/08/09) */ Reply to case XXXXXXXX: It is our goal that every customer leaves our business so ecstatic that they cannot wait to come back, and we were disappointed to hear that Ms [redacted] was not happy with our serviceHowever, this is a frivolous complaint and holds no merit It is impossible that the coat that she turned in for repair is different from the coat she got backWe would be happy to provide the check stub, which will match the customer's copy, showing that the same item was returned as was turned inFurthermore, we still have some fabric scraps from the hemming of the coat that were left over and are happy to share and compare those to the customer's coat to further support the fact that the same coat went out as came in Ms [redacted] did not contact us regarding this matter until almost a week after she picked up her itemWhen she came to the store to pick up the item she tried on her coat and did not share any concerns regarding it seeming differentIt would stand to reason that someone would notice that they are getting a different jacket back then the one they turned in at the time of pick up, not a week after she had the item There is absolutely no scenario in which Ms [redacted] 's claim could be remotely trueIt's in the middle of summer and we did not have any other jackets in for repairFurthermore the probability of another customer bringing in a like item that matches the color, texture, style, and size during the four days that we had the garment is more than improbableSo we know for a fact that her jacket did not get switched with another customer'sThe customer's desired resolution is to have the original quality coat returned to her, and we can assure you that the customer received her original garment with all the desired alterations We respectfully request that this and slanderous comment be removed from our records, and we are more then happy to work with the Revdex.com to provide any further information and evidence that may be requested Sincerely [redacted] Lowry Alterations

Initial Business Response /* (1000, 6, 2015/08/09) */
Reply to case XXXXXXXX:
It is our goal that every customer leaves our business so ecstatic that they cannot wait to come back, and we were disappointed to hear that Ms. [redacted] was not happy with our service. However, this is a frivolous...

complaint and holds no merit.
It is impossible that the coat that she turned in for repair is different from the coat she got back. We would be happy to provide the check stub, which will match the customer's copy, showing that the same item was returned as was turned in. Furthermore, we still have some fabric scraps from the hemming of the coat that were left over and are happy to share and compare those to the customer's coat to further support the fact that the same coat went out as came in.
Ms. [redacted] did not contact us regarding this matter until almost a week after she picked up her item. When she came to the store to pick up the item she tried on her coat and did not share any concerns regarding it seeming different. It would stand to reason that someone would notice that they are getting a different jacket back then the one they turned in at the time of pick up, not a week after she had the item.
There is absolutely no scenario in which Ms. [redacted]'s claim could be remotely true. It's in the middle of summer and we did not have any other jackets in for repair. Furthermore the probability of another customer bringing in a like item that matches the color, texture, style, and size during the four days that we had the garment is more than improbable. So we know for a fact that her jacket did not get switched with another customer's. The customer's desired resolution is to have the original quality coat returned to her, and we can assure you that the customer received her original garment with all the desired alterations.
We respectfully request that this false and slanderous comment be removed from our records, and we are more then happy to work with the Revdex.com to provide any further information and evidence that may be requested.
Sincerely
[redacted]
Lowry Alterations