Lowe's Home Center

We regret to hear that Ms. [redacted] is still not satisfied.  We have tried explaining numerous times to her that she still owes us money for the contact lens fitting and the overage from not meeting her deductible for the medical visit the doctor performed on her.  Ms. [redacted] is not listening to any reasoning regarding both balances.  Once again, there is a fee for a contact lens fitting because it is a service performed by the doctor at her visit that she insisted that we perform against the doctor's wishes.  He explained to her that he would have to charge her a fee for the service and he let her know up front that the contact lens prescription would not be accurate since she had an active infection going on in her eyes.  He told her that she would have to follow up with him once the infection was cleared up to finalize the contact lens prescription.  We aren't sure how else to explain this to Ms. [redacted].  This has been extremely frustrating since Ms. [redacted] was explained all of this and she agreed to come back for follow ups on the contacts once the infection cleared up.  In regards to the balance for the medical visit that the doctor performed, yes, Ms. [redacted] payed her $50 copay however, we will not know if a patient will have a remaining balance until the claim has been filed with the patient's insurance company.  Yes, Ms. [redacted] still has an outstanding balance for the medical visit since her insurance company denied the claim due to the patient not having met her deductible.  It is stated in our financial policy, also that Ms. [redacted] signed, that the patient will be responsible for any balance that the insurance company does not pick up.We have asked that Ms. [redacted] give us her forwarding address so that we can contact her with the billing statement for the balances but she has not done so.    As far as the 'recorded' phone conversations that she claims to have, we have also asked for her to supply us with the recording so that we can hear what she claims as our employee being rude to her.  These 'recorded' conversations should also reveal the way that Ms. [redacted] spoke to our employees.At this point, this will be our last response to this inquiry.  We have done all that we can to explain everything to Ms. [redacted].  She cannot be reasoned with and therefore, we will not be able to find a solution to the issue.  Hopefully she has found a new doctor where she is located now and can follow up on that infection that we found.  We hope that she understands that an untreated eye infection (especially while still wearing contacts) can have severe results including vision loss.  We wish her the best since we care about all of our patients wellbeing.