Dear [redacted] - As per our conversation today, Bulgari is responding to the above compliantThe client purchased style # Save the Children ring in size on June *, After she received the ring, she contacted us to say she did not receive the certificate for the Save the Children ring in size that she purchased from our ecommerce website We responded to her and told her it was in errorWe shipped her out the certificate via [redacted] and we show it was delivered and asked her to send pictures of the ring that her friend received(2nd attachment)We have sent her email dated that in good faith we would exchange the ring(1st attachment)We have not heard back from the client as of today Please let me know if you have any questionsThank you Bulgari Corporation of America [redacted] [redacted] Dear [redacted] ***,We regret to hear of the situation you have had with your ringWe would like to provide to you an exchange with a brand new size ringPlease kindly have the ring and certificate sent to:BCA ReturnsAttn [redacted] ***Please kindly provide the tracking number when the ring is sentOnce we receive the ring at our warehouse we will send the new ring and certificate to you.Thank you very much.Kind Regards,BVLGARI US E-Commerce Service Tel: ###-###-####Office hours: Monday – Friday, 9:– 17:EST(Excluding holidays)New York, USAFrom: [redacted] Sent: [redacted] To: us_cc Subject: Re: [redacted] [redacted] [redacted] [redacted] *** [redacted] *** On Fri, Oct **, at 11:PM, [redacted] < [redacted] > wrote: [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] *** [redacted] **:Dear Sir/Madam, I am inquiring about order [redacted] The "Save the children" ring (size 54) came within a [redacted] boxBut there is no certificate with serial number coming with itThis is a gift, and I do want to include the original certificate with the ringPlease send that to me Thanks a lot! [redacted] *** On Tue, Jun *, at 1:PM, us_cc < [redacted] > wrote:Dear Valued Customer,Please kindly note, for high valued orders, BVLGARI requires customers to fill out the attached cardholder formPlease kindly email the signed form back to us before we process your orderThank youKind Regards, Customer ServiceBulgari.com Customer Service [redacted] [redacted]
Dear [redacted] - As per our conversation today, Bulgari is responding to the above compliantThe client purchased style # Save the Children ring in size on June *, After she received the ring, she contacted us to say she did not receive the certificate for the Save the Children ring in size that she purchased from our ecommerce website We responded to her and told her it was in errorWe shipped her out the certificate via [redacted] and we show it was delivered and asked her to send pictures of the ring that her friend received(2nd attachment)We have sent her email dated that in good faith we would exchange the ring(1st attachment)We have not heard back from the client as of today Please let me know if you have any questionsThank you Bulgari Corporation of America [redacted] [redacted] Dear [redacted] ***,We regret to hear of the situation you have had with your ringWe would like to provide to you an exchange with a brand new size ringPlease kindly have the ring and certificate sent to:BCA ReturnsAttn [redacted] ***Please kindly provide the tracking number when the ring is sentOnce we receive the ring at our warehouse we will send the new ring and certificate to you.Thank you very much.Kind Regards,BVLGARI US E-Commerce Service Tel: ###-###-####Office hours: Monday – Friday, 9:– 17:EST(Excluding holidays)New York, USAFrom: [redacted] Sent: [redacted] To: us_cc Subject: Re: [redacted] [redacted] [redacted] [redacted] *** [redacted] *** On Fri, Oct **, at 11:PM, [redacted] < [redacted] > wrote: [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] *** [redacted] **:Dear Sir/Madam, I am inquiring about order [redacted] The "Save the children" ring (size 54) came within a [redacted] boxBut there is no certificate with serial number coming with itThis is a gift, and I do want to include the original certificate with the ringPlease send that to me Thanks a lot! [redacted] *** On Tue, Jun *, at 1:PM, us_cc < [redacted] > wrote:Dear Valued Customer,Please kindly note, for high valued orders, BVLGARI requires customers to fill out the attached cardholder formPlease kindly email the signed form back to us before we process your orderThank youKind Regards, Customer ServiceBulgari.com Customer Service [redacted] [redacted]